Rio All Suite Las Vegas Hotel And Casino

This is one of the worst hotels that I have ever stayed in. Service was terrible. Everything was covered with tabacco smoke, even inside my room!
Ventilation was almost non-existent, suite was dirty and falling apart. ALL amenities were "closed for the season" or "under construction". The hotel should have two-star rating and most certainly not four. Even tea pot, coffee machine and water were not available at all, anywhere. Except for sale at the restaurant. [Details]

1.) No seat for guest to waiting

2.) resorts fee paid but swim pool not open and no gym for work out pay for nothing

3.) early check in fees $50.00 , 10 am $20.00 thank you let us know, but didn't advice half day resort fees will apply not very happy with resort fees

4.) room furniture dirty, carpet, special the sit by end of the bed is completely black. Also phone style to call front desk 1980 style with drop noise when is out calling

5.) house keep done a good job [Details]

Do not book here. Check in lines excessively long. Housekeeping basically non existent. Even if you call and book they don't show up. Restaurants if open are extremely expensive. So sad. This property has so much potential. Needs major renovation. [Details]

We booked at the Rio because we wanted to see Penn and Teller. Unfortunately, Teller had an operation so the show did not happen. Not happy that we had only two days notice of that. I suspect the operation was planned ahead of time but they hotel did not let us know until the last moment. [Details]

Hotel was clean and updated. Nice room. Nice walk to the strip. If you like to walk its a quick walk. The only issue i had was...there is no coffee in the room. And i hate Starbucks. I give this hotel 3 1/2 stars [Details]

I found the layout in the Casino very confusing and hard to navigate there was a lot of traffic noise in our room all night from the busy intersection below although rooms are very large, the casino needs to loosen up the purse strings before I ever go there again I didn't see anyone winning at all and electronic black jack games at bars are not using original rules such as double down or split, so my rating is a 3 out of 10 for this particular hotel I am an owner at another resort in Vegas and I know good service. [Details]

OK Hotel. Being off the strip not convenient. [Details]

At the time of booking I was not informed that the hotel would be charging me an extra 28.00 dollars u.s. for each day I stayed until I got my itinerary sheet. This should be included at the time of booking as the agency gives you the impression the upfront price includes air and hotel. [Details]

Very nice love the free shuttle to stip. [Details]

We have stayed at the Rio Las Vegas multiple times so we know what to expect. We like the Ipanema tower as it is closest to Starbucks and the front door.
Check in was fairly quick this visit, though we have had some fairly substantial waits in the past. Our room was average (we booked a 2 queen room and got it), the carpet is a bit dated, the overall cleanliness is fine, the bathroom had cracked tiles and grout/silicone that was black in places. Did not like that there was no free in-room coffee, there was a keurig machine but the k-cups were astronomically priced...again, thank goodness for Starbucks at the bottom of the elevator.
Overall hotel is in good condition, we did very little at the hotel this trip, visited Starbucks and Burger King a couple of times as they both have free wifi. Valet is nice, service was pretty good, there were a couple of days where wait times were longer, however this is Las Vegas so you should expect it.
Took the shuttle to Bally's and Harrahs a couple of times, overall pretty good service, though on one trip the driver must have been having a bad day as he was muttering and cursing through most of the ride, and rude and impatient toward traffic and other vehicles.
We spent one day at the pool, we rented a Cabana. Pretty good deal as we only had to spend a certain amount and the Cabana was free. We were told to arrive between 9-10am, but when we arrived at 9:30am we had to wait as the server had not shown up yet, and the Cabana wasn't ready. We had waiter service, and after the first little bit we got a signal worked out for quicker service. Note of warning, make sure you ask about drink prices...we didn't and ended up ordering more drinks and food then we wanted/needed in an attempt to meet our minimum. Great way to spend the day, we were by the family pool so we had shade up until 4pm (great for us as we both burn very easily). The Cabana has a TV, table, couches, and padded lounge chairs. Food was good, drinks tasted great.
The Spa! Let me just say that I wish we had tried this out on previous visits! There are separate areas for men and women. We were told to arrive 1/2 hour early for our massages. When we arrived we were each given a locker which contained a robe and sandals. We were asked to shower before using the facilities, then had access to a jetted spa, sauna, and steam room. They had good quality bathroom amenities including shower products and hair styling products and tools. The massages were very good, and afterward we were able to enjoy the facilities again.
Housekeeping was ok, by the end of the week we had 7 unused face cloths in a pile on the counter. When we first checked in there was only 1 cup in the room, and at one point we didn't get a bath mat for the floor beside the tub. Otherwise we had no issues with Housekeeping.
Check out was ok, we weren't in a hurry so it didn't matter that there were 5 people at the counter but only 2 were helping with check outs. The other 3 employees were helping with what I assume were general inquiries, though there were two people who used that line to jump ahead for check-in/check-out.
We would definitely stay at the Rio again if the price is right. [Details]

Overall, I really enjoyed this hotel. The pools were amazing! The room was huge! Free shuttle to the strip! My only complaint would be the wifi access. $13.95 per day, per device, seems a bit steep. The staff were very friendly. [Details]

First time in Vegas.rooms are clean.food in hotel are good,trouble with WiFi and airport shuttles [Details]

I feel bad writing a review as we probably had one of the worst vacations and a lot of the things that went wrong were out of anyone's control. As for the hotel though... Their computer and internet is a huge waste of money as the computer kept freezing but continued to eat our money. The hotel itself seems a little less new than all the others and there isn't all that much to do. Some of the staff were extremely helpful while others were just oblivious. Our room kept getting a sulphur/rotten egg smell that came from the bathroom. I notified the front desk multiple times but whether they did something about it is unknown. Just a tip when you're out hold your property very close to you! We all had phones and cash stolen when out (in which the thief then sold back to me) [Details]

Good time,
Best Italian food in vegas [Details]

Found the hotel to be a bit inconvenient in location and amenities. signage was absent for newer restaurants, Starbucks etc. [Details]

My first impression was of very helpful people but when I got to my room the smell of cigarette smoke was overwhelming. I had to move rooms which the hotel expedited. I get sick from cigarette smoke and the Hotel was full of it, so I would pick a different hotel next time. [Details]

Overall the hotel stay was average no more no less. [Details]

Large clean suites. Great service. Very nice hotel. Would recommend. [Details]

The Rio Hotel is an awesome place to stay while in Las Vegas, the rooms are very spacious and clean, as well the staff there are super friendly and welcoming. Located in the hotel are many great restaurants, multiple pools and several great stores to shop at where you can find whatever it is your looking for!The Rio also offers shuttles every 30minutes that take you to the strip free of charge that run till 1am. [Details]

The hotel was great the only problem we had was the phone would not work. [Details]

Beautiful hotel. Rooms are clean and very nice!Restaurants very pricey.Liked the free shuttle to other casinos.All the shows were at other casinos that we attended.Only stayed here to sleep as prices were better for food and shopping at a lot of other casinos. [Details]

We attended a conference at the hotel. Very happy with the room - we were in the Masquerade Tower. Floor to ceiling windows, very spacious with a sectional and table and chair. Enough room to relax. Keurig coffee maker and fridge in room. Buy your own discs and milk though. The bed was comfy too. The downside for a business traveller was the internet - really pricey and no connection in the conference center. Not even a wifi hotspot in the Starbucks! [Details]

Upon arriving at the hotel, we had some trouble finding reception desk. it was so noisy, I had trouble hearing the young lady at the desk. When we went to our suite, the keys wouldn't work. Again, we had to wait till security came and let us in. Then we found that the room had not even been cleaned! This was at 7 PM! [Details]

good but not great
most of the meals were overpriced except for burger place on 2nd level
many of advertized eaterias were closed
we were not given coupon booklet until 3rd day
we were charged 15.00 for 1.5 early entry even though one is disabled
chip n dale definitely did not whooo me [Details]

Nice hotel, rooms are large and clean. Not right on the strip but they do offer free shuttles over to the strip. Carnival buffet at the hotel is great but a bit on the pricey side. Across the street at the Gold Coast casino they have a nice buffet for half the price.
If you want internet access in your room you have to pay $13.95 per day extra.
Overall a nice hotel for what you pay. [Details]

We got a smoking great deal on itravel2000. However the Rio staff must have known that as they treated us like dirt! When we got up to our room and noticed that the bathroom was a wheel chair accessible bathroom, and that the seat in the shower took up the shower, we asked to be moved to a regular bathroom as awkward to shower in because the stool kept falling into tub. They said maybe tomorrow. We were not happy. When we finally went to use the shower, the only head we could get to turn on at the time, wouldn't stay in place, so we had to duck to wash off. Then the tub wouldn't drain! Called desk, they sent someone up to fix it but still refused to switch our room. We tried again in the morning to find out about the room. They said they had no extra rooms. But we saw the line up of check ins & outs, they could have moved us into a room that was checking out! Needless to say the issues with the bathroom carried on, my husband even had to try fix the toilet at one point! Nice vacation!

Don't buy anything from hotel stores, way cheaper on strip sad to say! Restaurants were super expensive, we walked across the road to the Gold Coast for their buffet which was 1/3 of the Rio's price. We got "VIP Passes" for the roof top bar, but when we went to us them they told us it was still $20 a head with the passes as it was after midnight. After 10pm, its $10 and after Midnight its full price - whats the point of the passes then? No shows in hotel casino from Sunday to Wednesday. Shuttle drivers are nice but you have to fight to get on the shuttle at the Rio as there is nothing to portray an organized line up! Everyone just boots it to the door and we got pushed aside at one point by a little old lady. They only take so many, if you don't get on you wait 15-30mins.

Pools were weird - beach was kiddie pool, one warm pool, one ice cold pool and 2 spas/hot tubs. Then one new pool which is topless - men have to pay $20 to get in. Needless to say that pool was empty. Wouldn't stay here again as treated badly by front desk the whole trip even at check out! Dude barely spoke to us, but VIP guy ahead of us, total conversation! He didn't even attempt to make conversation with us. For the shuttle trips back & forth, not worth the inconvience of not staying on the strip. [Details]

Took this deal as the hotel was listed as a 4 star. Rooms are very nice and large but all that space is not really needed as in Vegas you are not in the room much. Need to take a shuttle to the strip, it's free, but still a pain. Food is great and staff very friendly. Not much in the way of $5 games so didn't play here much. Will probably stay downtown again next time. And come on people, don't come to Vegas for a family vacation. It is an adult playground. [Details]

convenient large [Details]

check in was quick,clerk asked if for 20.00 more we could get upgrade.we declined.room on 19th floor had floor to ceiling view of half the strip and of mountains.larger than normal room with safe and fridge.clean room.it was beyond expectations [Details]

nice hotel room........good location [Details]