32 reviews
Not a True 5 Star. And the FOOD IS TERRIBLE!
We booked 7 days with our daughter and 5 year old twin granddaughters. Up arrival, we were told that our superior 2 bedroom suite was facing the driveway into the resort. So after explaining that this is not ok, nor will we accept this, they presented us with a choice. 1. Parking lot. 2. Marina. Needless to say we chose the Marina. Which turned out to be really peaceful and was beautiful for Sunrises. But the fact that we had to argue for it was extremely disappointing. That was not a great start to our vacation that we had booked months in advance. Once we got into our room, it was good, clean, and spacious. However, make note that they only supply coffee for 2 days and after that you have to purchase your own or buy it from them. Not what I would consider all inclusive. The room also only provided 2 bottles of water in the room upon arrival. And there is no alcohol in the room which is pretty standard in an all inclusive. We've stayed at many 5 stars in pv, cancun and the Mayan among others.
We also were prompted to sit through one of thier time share presentations, which of course we did not, and didn't appreciate the pushiness. Ridiculous.
Our first experience at the buffet was shocking. The food was old, stuck together (pancakes molded together, French toast stuck to the pan and crusty, pre made mini waffles hard as rocks), then all the other food was beyond an unacceptable standard by all the people we spoke to about it.The yogurt bar and fruit were very nice. The rest of the buffet was inedible for the most part. We weren't the only ones who thought this. We got to choose 2 dinners at the only 3 restaurants on site. So we did. We went to the Japanese one 1st, the presentations were very nice but I got sick from it. 2nd reso was at the Mexican rest, it was also good, but with both restaurants, half the menu was not part of the all inclusive. Which was really upsetting and kind of angering, coupled with the other issues. But the entertainment at the Mexican rest was fun, a one guy key board dude with some interesting takes on hit music. It was fun and funny:)
Our room never got cleaned prior to 330 on most days.
If you want to use the gym, there is a 15.00 usa per day charge. This was never mentioned when we booked. The cost would be ridiculous to use it.
Eveytime you order anything at any of the restaurants, snack bar, poolside etc, you have to sign the bill, which included the cost of your meal and a place for a tip and your room#. All while wearing a wrist band for your all inclusive. This was really annoying. One could not move around without opening a new tab each time you wanted move or leave.
Entertainment was ok. We had a Mexican fiesta and a western night. The same food from inside was simply served outside, with a few small additions to the menu. Weird.
The kids club was fun and the girls enjoyed it alot.
The property was very clean and well maintained and beautiful. Plus we felt very safe onsite at all times.
Staff was always very attentive and very nice.
This resort seemed like it was unable to manage or track 'members/'timeshare' guests and the all inclusive guests at the same time. It was frustrating.
We would not recommend going there as an all inclusive. And can't recommend going there at all because the food was so bad, and the lack of it being all inclusive and having to sign all the time is a deal breaker for us.