Huatulco

Overall, this is a lovely hotel. The staff are friendly and eager to please.

I enjoyed the hotel and the staff were very friendly. What was concerning is arriving after booking two double beds in an ocean front... and being offered a king sized bed for me and my friend. We had to wait until they could prepare a room for us. The Italian restaurant was my favourite and we dined there 3 times. The waiters and the atmotsphere were amazing. The Mexican was ok and we tried the seafood restaurant that we only found about after being there 3 days. It for some reason wasn't promoted. Another concerning thing that happened was when my friend and I went to get some smaller pesos from the front desk. We each gave the front desk clerk 3 - 200 pesos... and she gave us 20 pesos. She counted them out and it came to 600 ... but I recounted mine infant of her and there was only 500....my friend had requested the same transaction and had started to walk away as the girl and counted out 600 pesos to her as well. I called my friend back and she also only had 500 pesos. The front desk clerk gave her the other 100 pesos. Our housekeeper was amazing and always smiling. We had room service included and for the most part when I phoned in each morning I got the same person and he spoke very good English. The last couple of days we didn't get him and it was not a good experience ordering breakfast,, Everyday the order was wrong but we just ate it. One day we got another rooms breakfast and we ate it because we thought they didn't understand our order. 20 minutes later our breakfast arrived and we realized that we had someone else's meal. On our last day I had to speak to 4 different people to order breakfast as they didn't know what an egg was. The pool staff were there everyday cleaning the pool. The location is beautiful and waking up to our view of the ocean everyday or our large balcony was wonderful. Pool drinks weren't offered often and mostly I had to flag someone down, Our room was ok... but I wondered what the one that we had actually book was like. Our lamp was broken and our screen door had a huge gap in and and fell off at one point and I had to fix it. A fews days later we had a blow dryer and a curling iron plugged in, one in the bathroom and one in the sleeping area and our power went out, They were very quick at sending someone up to fix it. The beaches are well kept but not a good walking beach as it's on a slope and you sink in the sand. I would go back again because the staff were lovely and the hotel its self has a lovely location. English v Spanish was an issue more than once. We asked what time check out was with premium and both me and my friend heard 3 p.m. So when we went back to our room at 2 we were locked out of our room. We had a housekeeping let us in. They phoned our room twice asking us to get out. This was embarrassing and we truly understood that it was 3 p.m. Our driver was coming at 2:40 and we were all packed so we were able to vacate right away. I would return to the hotel and learn how to order breakfast in Spanish.

I was very pleased with the resort overall and the beach club is a definite hi-lite.

We were greeted with an attentive staff. We spoke some Spanish which was helpful and the front desk persons all spoke english. The building was beautiful and rooms very generous in size and amenities.Water was available by the large jug. Chahue Beach is only 6-7 min walk away but probably not best swimming beach...great beaches are only 10-15 min taxi ride away and taxis are very inexpensive.

I sure do not recognize the picture above from the property that we stayed at!

Clean rooms , nice staff but very little English understood, food expensive not much selection an all inclusive would help, no ice machine except from bar , no fridge or coffee maker in room, pool was cloudy needs more chlorine daily, no entertainment, very quiet at night