Cozumel Hotel And Resort

I've been to this resort many times. It makes me feel comfortable seeing so many familiar faces. This time I stayed for two weeks. They have made many improvements since my first visit 18 years ago, however they do seem to be going backwards and the pricing is going up. Many of the staff are amazing. The food is ok/good, I think you'll always be able to find some thing to satisfy you. The were lacking on signage so sometimes I would pass by something if I could make out what it was., also could be a problem for those with allergies. The Salmon in the a la carte is my favorite and the Taco soup. When we arrived no one mentioned the a la cartes, if we hadn't been there before we wouldn't have known. We signed up for the first two but then heard from other guested that they changed the way they were doing things and you have to sign up with guest services and get a ticket. I was disappointed that staff didn't inform us. The fellow from guess services is always late arriving and sometimes if difficult to find during the day as he doesn't stay at his desk so its annoying having to wait around for him but you have to book 24 hours prior to the meal. The rooms are very outdated but I must give the cleaning staff kudos, even if the rooms don't look great they do clean them very well. I thought is was very odd that they have cut back on things like zero face cloths, hair conditioner, body lotion, there was two bottles of shampoo, two bars of soap and to bottles of water. They have water coolers in the hallways that you can refill your water bottles which is great to reduce plastic bottle waste but this year I found that more often then not they were empty. They advertise that the rooms have coffee makers and refrigerators but this is incorrect. I have yet to see a coffee maker or heard of anyone else having one in there room. They actually just started putting refrigerators in the rooms while we were there. You do have an ice bucket but you have to wait for the pool bar to open and you can take in down and ask for ice. In the 14 days I was there I switched rooms two time. The first day I went to have a shower and to tub was so high that it was not easy to get into. The paint was peeling around the drain and the tub it self was very stained. The shower head was very low which made rinsing my hair challenging. After dinner I went to the front desk and asked to be switch as I couldn't see doing that for two weeks. The girl at the desk gave me a different room right away. I packed up and moved to the new room. The air conditioner wasn't on and the room was very warm, no problem I turned it on and unpacked my cloths. This room had a walk in shower and again two bottles of shampoo and two bars of soap. My room never cooled down I woke up many times through the night trying to change the settings on the converter but no luck. I even google the manual for the remote thinking I just wasn't using it properly.
I mentioned to the front desk and they said they would send someone. I went on about my day and that evening my room was still warm. Again I mentioned to the front desk this time someone came up clicked some buttons on the remote and I believe he said he had to go up on the roof then it would be working. The next morning still not working. Once again I go to the front desk and the girl said she will follow up right away. I was waiting for my friends as we were going out on an outing and I guest the girl thought I was waiting for results and she said again that she was going to follow up right away. I felt to me she was saying "go away". When I cam back my room was still hot and humid I called down And I was unaware My friend was speaking on my behalf at the same time. The man that answered the phone said that the air conditioner will take a few days to fix and they will move me to a different room. Once again packed up my belongings and moved to another room. This room the air was working, the room was clean, it was missing a shear and when I went to close the heavy curtain the rod fell off (which wasn't a deal breaker) again two bottles of shampoo and two bars of soap, no coffee maker and no fridge. I noticed this room I actually had hot water in the shower. the other two rooms it was barely warm I just figured that was the best I was going to get, (I'm not quick to complain). I remained it that room until my departure. The pool is nice and clean. The loungers by the pool are wearing out. There is one amazing girl that covers serving the snack bar area and the pool area (I don't know how she does it everyday. The loungers at the ocean side need new cushions or maybe clean the ones that are there, they are kind of gross looking. They have one person working the ocean side bar, he also has to run across the road to the pool bar for food orders. They have plenty of security camera's around the resort yet one evening there were three men having a sexual encounter on the ocean side which was not what anyone expected to see and the three men didn't seem to care if anyone saw them. I do love the location of the resort, you can walk to many stores. When you arrive at the resort many of the first people you see look very uninterested and don't smile or greet you at all, it's not very welcoming. We try to make the most of our holiday and try not to sweat the little things but I don't think we will go back next year. Way over priced and really needs some updating for sure. I left feeling a little disappointed. They would really have to make big improvements and have a fantastic offer to make up for the last visit. P.S. I almost forgot to mention I did get an amazing massage by Candy, it was one of the best I've had. I went into the spa. [Details]

This is a laid back well maintained resort, staff always had a smile and went out of there way to make you happy! [Details]

Place was clean and staff was very nice [Details]

It was a nice hotel and comfortable. I loved the pool area as there was NO BLASTING of music. What music they did play was more Mexican. [Details]

renovations all week [Details]

Great cozy hotel...hard beds and average food are my only complaints. Excellent location. [Details]

Good basic, clean hotel with attentive staff. Not a party place for the younger crowd. Enjoyed walking into the town. Many guests on return visits, particularly divers. Food was a bit repetitive but I find anywhere after a week is. I enjoy the activities at hotels but I found the entertainment staff half hearted and basically unwilling to do many of the listed activities. Evening entertainment is also very low key if it exists at all. The pool area is huge and there are always loungers available there and also at the beach area. I recommend you look at the hotel website and check out their webcams. [Details]

My husband and I had a great time at this Resort! We wuld stay again for sure. The Resort was aware of our Wedding Anniversary and had delivered to our room a bottle of champagne and a basket of fresh fruit!
The snorkelling was great and it was very quiet at this Resort, just what we needed for a rest! We walked into town everyday, its very close. The food was fine, we are at a Mexican Resort therefore we expected and got mexican food. The drinks are great and everyone is very nice at this resort. No complaints! [Details]

Had a great time with my family, so much to do, the resort is close to down town and to all the activities on the island. [Details]

coffee not so good food was ok drinks were great staff was good [Details]

I was pleasantly surprised by this Hotel. I read a lot of reviews before hand so I wasn't expecting a 4 star resort. It is slightly run down in spots but it is spotless and all of the staff were awesome(Especially Alonso and Carlos) I really liked the setup with the centre court yard and pool. A nice safe place with the largest pool in Cozumel. If your looking for wild night life this place is NOT for you. It was quiet, which we liked. The majority of the clients that week were divers so it wasn't busy at all. The day staff also provided the evening entertainment. I did hear some people complain about it being amateur but the shows were quite good and the staff is also very attractive and friendly. [Details]

The hotel is great. However, I wouldn't say that it is a four star hotel. The workers were super nice. And the food was great. I believe that this (the food) has improved greatly in the last year or so. Also as a diver this is a great spot. I would definitely stay at this hotel again as the location was perfect being near the town thus interaction with the Mexican culture was easily attainable. Also our fellow travellers were super nice and down to earth unlike what you generally get at a five star hotel. [Details]

As non-divers, my husband and I enjoyed our week here very much. We were all- inclusive and I would not do it any other way. The breakfast, lunch and drinks were all very good. The dinner leaves a lot to be desired. We ate in town a couple of times to avoid the dinner. The coffee is shockingly bad. The pool is nearly empty through the day as nearly all the guests at this resort are out diving. It was great. Rooms were clean and spacious and not at all sound proof. We heard everything (and I do mean EVERYTHING) going on in the room beside us and the screaming baby below us too. Hotel grounds and facility are in good repair. The beach club is a nice touch. Not the white sandy, shallow walk-in kind we are used to--they have done a good job making the water accessible via steps built into the water. Great for snorkelers. The location can't be beat. We walked into town everyday. [Details]

We were given a small room, even if there was plenty of empty rooms. The staff was outstanding, went out of their way to make us feel at home. Unfortunately, WIFI was too slow to be useful this time. [Details]

Great hotel rooms clean staff friendly great facilities on site dive operation called Dive Paradise excellent. Food can be bland but always the option to walk into town 15 minutes and eat at one of many good restaurants.
Front desk staff very friendly and helpful [Details]

Very clean, and staff exceptional, food good and excellent soups.

Easy walk into town. [Details]

Location was good...close to downtown and ships docking.
We were disappointed - pics showed a beach, implying it was a full beach where you could walk on, hot water was brown the entire time, and the phone didn't work. After several excuses why the hot water was dirty, they eventually just said that's just the way it is. [Details]

More then what was expected for the price. Food was good and fresh. Easy comfortable walk into town day or night. Rooms, grounds and pool were clean and well maintained. Staff was friendly and helpful. Took the bikes out one day and enjoyed that as well. Diving was close at hand with beach lockers to make life simple to rinse off and store gear. Would recommend for diving base of operations. Beach not recommended for small children to ocean swim, but fine adults. [Details]

Hotel is older but housekeeping take pride in doing a good job. Definately not recommended for beach lovers, the pool is nice with plenty of lounges. If you are into scuba and snorkeling this is the ideal location for you. [Details]

This hotel provides premium service for a three star hotel.
The food was fresh, the soups were spectacular.
The hotel was spotless, although the "Adults Only" hottub was full of children and urine.
Do not expect any deals on anything within the hotel, this includes room upgrades although they did give us a free late checkout.
I would NOT recommend the ass. dive shop, for professional reasons, nor would I book any outings from the hotel including car rental - although the scooter rental was comparable to town prices.
One HUGE bonus is the free use of bikes every day from 9-4:30 - take advantage of this and see the town. [Details]

The hotel is so clean that you could eat their delicious food off the floor.The staff worked around the clock to be friendly and accommodating. We were very pleased and would come back in a heart beat [Details]

I have stayed at this hotel more than a dozen weeks; it is my favourite hotel on ozumel. [Details]

as expected, we have been there 6 times, we love it [Details]