Jewel Palm Beach

Jewel Palm Beach
3.983.983.983.983.98
3.98 based on 179 reviews
#27 of 109 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 4 stars
Traveller pictures (67)

Travellers Reviews in

Filter reviews by
Sort by
pages: 12345

Cauchemar sur Cauchemar - Digne d'un 2 étoiles

, Lévis, QC
2024-08-13
Tout a commencé lorsque nous sommes arrivés à la réception. Nous devions avoir la chambre Club Deluxe Vue Tropicale et après 3 heures de négociation, on nous a donné une chambre Deluxe Vue Tropicale, même si nous avions la preuve avec notre facture que c'était la chambre Club que nous avions réservée.
La chambre était vieillotte, besoin de beaucoup d'amour, matelas creusés, climatisation bruyante comme un moteur d'avion, toilette bouchée avec une supposée belle vue, qui s'est avérée être la vue sur un vieil entrepôt rouillé.. On a exigé de changer de chambre, la deuxième était un peu mieux. Le coffret de sûreté avait été verrouillé, il a fallu encore attendre un moment dominicain pour qu'on vienne l'ouvrir, le frigo ne fonctionnait pas, on est venu le changer quelques jours plus tard. Donc arrivés à l'hôtel à 12h00 et réception de la chambre à 17h45, en nous laissant entrevoir la possibilité de changer de chambre (peut-être Club) le lendemain. Donc on vit dans les valises pour une première nuit. Souper et déjeuner au buffet, digne de l'Éthiopie. Manque de tout, très basique. Bacon disponible sur demande, pas de beurre d'arachide, pas de confitures, Jus d'orange dilué et très pâle! Finalement on garde notre chambre pour éviter le même cirque que la veille. On s'installe. Pas de débarbouillettes, il faut les demander! Pas de séchoir, pas de lampe de chevet. Service de nettoyage des chambres correct, les dames sont gentilles et répondre à nos demandes. Nous avons eu la surprise de visiteurs indésirables par 2 fois (Coquerelle!) Les restaurants à la carte sont bien, le personnel de ceux-ci est souriant, parfois expéditif, mais s'ajuste lorsqu'on lui rappelle qu'on est en vacances! Le personnel dans les bars n'est pas très souriant, même si on lui donne des pourboires à chaque fois! On a remarqué un regain au buffet du matin lorsqu'on a vu des inspecteurs dans les parages. (On veut conserver le 4 étoiles!) Jamais nous n'avons vu un buffet aussi pauvre depuis que l'on voyage et on voyage 2-3 fois par année depuis 18 ans! Les piscines ne sont pas toujours très bien entretenues et propres! Le WI-FI est supposément disponible partout sur le site, mais le signal était souvent très faible. Nous devions nous approcher de la réception pour avoir le signal. Nous ne reviendrons pas, c'est certain! Et nous allons informer toutes nos connaissances d'éviter cet hôtel! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Le site est propre, la plage est belle et entretenue, pas d'algues, ramassées lorsqu'il y en a.
The weak points
Personnel épuisé et désintéressé à donner du service! Chambres vieillottes, mal odorantes, ayant besoin de beaucoup d'amour! Buffet digne de l'Éthiopie!

Jewel Palm Beach, Punta Cana

, Oromocto, NB
2024-05-19
The hotel is very comfortable and clean, the only issue we had was the ac is programmed to stay at 25 degrees and above.. That is way too high.. We complained several time and they finally changed our room. Building 1 is the best in the resort. Short walk to club pools and lounges, short walk to main party pool and others, short walk to lobby and most of the restaurants .Its the perfect size resort and the employees are wonderful. We would hope they get the ac fixed but would still go back if not. Maybe bring my own fan next time [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Perfect size resort, pools and beach are wonderful, the food was tasty and well cooked, the employees were quite enjoyable and service was great.
The weak points
AC were programed to not go lower than 25 in most rooms. Lots of complaints, nothing done. They do however come as soon as you call them for this , Two of the Al La Cartes are up on the second floor. Not good for those with mobility issues.
Certified

Amazing!

, Ramara, ON
2024-03-28
Love, love, loved it! Great food, service. Shout out to Dulce and Maria in housekeeping, Maria esther lobby bar service and Mariana. Also emillio adult club pool bar service. Two palms, Italian, Japanese and French restaurants were awesome. Entertainment was also great. Shout out to the lobby singer on Friday nights, great. We have been to this resort twice and will come back again. Club service is definitely with it. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Food and service
The weak points
Nothing for us. But noticed no elevators so not wheelchair friendly.
Sanitary measures
Excellent
Certified

Review of Jewel Palm Beach

, Toronto, ON
2024-03-04
The resort was absolutely beautiful. The lobby was open concept with the distant view of the large pools. We had a ver warm welcome, got a room upgrade and acknowledgement of my birthday upon checking in. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The staff were amazing, super friendly, helpful and attentive. Food was pretty good, mostly went to the restaurants for dinners, enjoyed the Mexican and Italian restaurant. The buffet had a wide variety of foods, and always had seats available.
The weak points
Could use more entertainment by the pool during the day. The french restaurant could use more variety, had a negative experience with some of the food items.
Certified

Nice Resort

, Windsor, ON
2024-01-03
We enjoyed our stay. The staff was very friendly and helpful. A nice selections of pools and easy access to the beach. We were impressed with the dinners served at the 4 restaurants but the lunch and breakfast foods leave much to be desired especially at the buffet-style restaurant. The drink selections and quality were good. The evening entertainment was just ok. We purchased and enjoyed massages and hydrotherapy sessions at the spa. We paid extra to have a very romantic dinner on the beach one night. Our room was clean and adequate.The furniture in the room needs to be updated. Overall, the rooms could use some TLC. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Friendly staff. Nice spa. Nice pools. Good dinner selections. Good drink selections. Good snacks served throughout the day. Good quality made-to-order omelettes in the buffet restaurant. Nice access to the beach.
The weak points
Poor quality breakfast food. Lunch food choices were very limited. The baked goods at the cafe were stale. The beach should have been cleaned before the guests showed up each morning.
Sanitary measures
The resort (including our room) was kept very clean. The crew that cleaned the beach every morning didn't do a very good job.
Certified

Jewel Palm Beach, Punta Cana

, Oromocto, NB
2023-12-15
We had a fantastic stay from start to finish. Loved the short ride from the air port. We have visited lots of resorts and this is the first one I said we will need to come back. We loved everything about it. It is a large resort but everything is located in a close distance. We went Club Elite and would not do it any other way [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
employees were fantastic, food was great, drinks were delicious . Closeness to everything was great, Beach was wonderful, what little seaweed was there was raked every day
The weak points
stupid little things like no hooks in the room, and mats beside the bed that slip, rolled them up for our whole visit. They dont have a towel card so some people were taking 4 and 5 towels each while often there were no dry ones
Sanitary measures
didnt go over board, but had sanitizer at the entrance of each restaurant, rooms were cleaned every day, tables sanitized after each sitting.
Certified

Wouldn't go back

, Brampton, ON
2023-11-18
We where there from November 1st the 16th we had the club .the only difference is the lounge and the turn down service.the beach area everybody sits where ever they want not like they said you have a designated area.when we booked the club it says we have priority in the a la cart restaurants No such thing you put your room number and you wait we saw them bringing in there friends and locals before us .the maid was hit and miss ,The worst was the food no quality at all always the same ,the beach is beautiful a bit windy but the vendors is unbearable non stop asking and pushing like vultures so annoying.check it was great checking out was cold as ice we been travelling twice a year to punta Cana this was the worst. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The beach
The weak points
The food
Sanitary measures
Fix the toilets disguising
Certified

Great vacation

, St Bruno, QC
2023-04-24
I stayed at the Jewel Palm Beach resort from April 15th to 22nd. The site grounds are very clean and well groomed. Resort staff very friendly and helpful. I had the deluxe tropical garden view with 2 double beds. The room needs a makeover, pillows were big and lumpy, I requested a better pillows and they gave me 2 softer ones. When I asked for diet soda they supplied it in my mini fridge. There were many activities on the site to entertain. I enjoyed the pool and beach. Did not like the fact that the vendors are constantly trying to sell you something on the beach. Restaurant à la carte were very good. Overall a great vacation. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Friendly helpful staff. No restrictions on how many à la carte dinning went every night. Good entertainment in the evenings. Wifi was accessible even on the beach.
The weak points
1 day the BBQ grill restaurant on the beach served hamburgers that were not fully cooked be weary.
Certified

Dreams

, Toronto, ON
2022-11-17
Overall we loved the resort. We were disappointed at check in when our tropical garden view was a view of a large pile of dirt & the construction site next door. We asked to be changed & they said no other rooms were available. I persevered & we were changed. They ran out of inventory quite often, in fact had no rum! Wondering if it is because they are closing. The staff are incredible, especially Carlos & Willy at the preferred club bar & Junior at the buffet & Mexican restaurant. We had a couple of other issues, but they got looked after with no problems. If the resort was staying open, we would definitely return [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff, proffered club adult pool.
The weak points
Beach
Certified

Fantastic Time - Beautiful Resort

, Mississauga, ON
2022-08-04
We loved it! We went away for 2 weeks and we could have stayed longer. The resort is beautiful. The food was delicious with a large variety for all tastes. My husband is vegan and gluten-free. We had written to the hotel a week prior. The Head of the Food and Beverage met with my husband that first day. They pointed out what foods were vegan. They made smoothies for him every morning. He did bring his own protein powder however, they provided the almond milk for him. Surprisingly, the night shows were great too! I've been to many resorts but this was the first time that the shows were really good. We actually watched a few of them again on our 2nd week there eg. The Rock Concert and the 70's show. This was our first experience with "Dreams". We would definitely recommend this place!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Beautiful resort, excellent food, staff taking care of husband's food sensitivities, great shows, clean rooms, wonderful friendly staff
The weak points
Beach full of seaweed but they had staff cleaning it up everyday. It's their rainy season so they have no control over that.
Sanitary measures
excellent. No concern
Certified

Wonderful, relaxing week away with my daughter

, Millgrove, ON
2022-03-22
Enjoyed our March Break getaway. Check in was five minutes. Luggage was brought to our room. Stayed on the second floor in building 6 with a tropical view. Beautiful property. My daughter loved the lazy river pool. Large pools. Ocean water was a little rough so spent our time at the pools. Great food. Lots of choices for meals. No waiting for dinners. Nice sized property and less than a 2 minute walk to the lobby, the restaurants and the pools. Staff very friendly and always greeting you with a hello. Second time staying at a Dreams Resort. Customer service top notch. Relaxing getaway for us. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Great food at the restaurants. No reservations required. We never had to wait for seating at any of our dinners. Drinks were consistent at the different bars. No wristbands required.
The weak points
The resort needs to address the issue of people waking up at 5 am to claim a lounger and umbrella. The person then shows up hours later to use the chair. Guests were tipping the staff to have them bring loungers to the pool area. Not enough loungers.
Sanitary measures
Sanitizer stations throughout the property. Masks required in the World Cafe (Buffet restaurant). Staff all wearing masks.
Certified

Good but no 5 ⭐️

, Middle Sackville, NS
2022-02-13
Overall experience good. ⭐️⭐️⭐️⭐️
The resort needs a MAJOR OVERALL The air conditioner in our room was terrible.when it was running it had a musky odour coming from it. The lighting in the room very dim. The food in the Buffay was cold and rationed out.⭐️ À la carts were good to very good 4⭐️ The staff was very helpful and pleasant 5⭐️The beach definitely 5⭐️ Hotel Lobby 5⭐️ [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The weak points
Food, rooms,
Certified

Great stay at dreams palm beach

, Carlisle, ON
2021-12-15
Perfectly maintained grounds. Excellent and friendly staff especially at Seaside grill. No problems getting into a la carte restaurants during our stay. Food great a 8/10. Very nice White sand beach, well groomed, lots of shade and lounge chairs but water murky during time of our visit. All staff followed masking rules ,wished more hotel clients did. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Friendly helpful Staff, good food, decent menu selections, great pools,clean beach
The weak points
Rooms need some renovation, stricter masking rules needed in a la carte restaurants and buffet since resort not require proof of vaccination
Sanitary measures
Staff cleaned often, all staff wore masks indoors,
Certified

DREAMS PALM BEACH

, Toronto, ON
2021-12-15
Good for the price [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff was excellent
The weak points
Beach could be better
Sanitary measures
Up to expectations
Certified

Escape.ca

, Oakville, ON
2021-09-12
It was not possible to relax on beach area.
A lot of aggressive local sellers on resort beach. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
Certified

At Palm Beach the sea water is BROWN!!!

, North York, ON
2021-07-20
The hotel is advertised as 5 stars but is only 4. Hotel rooms are good but some had bedbugs despite repeated fumigations. The sea water is brown and murky due to algae infestation, disgusting to swim in. The beach was being continuously cleaned. The staff were very nice, especially Juan Carlos who served us drinks on the beach, always cheerful and ready to help. You cannot take long walks along the beach because the resort has small sea frontage and Natura Park next door is closed and unattended. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Spacious rooms, good food, helpful staff, great entertainment team
The weak points
Algae infestation of sea water, bedbugs in some hotel rooms
Sanitary measures
The staff wore masks at all times. Cleaning/disinfecting of tables at the restaurant could have been better.

Our week at Dreams Palm Beach!

, Moncton, NB
2020-03-02
Large bright lobby with lots of room for coming and goings! Bars were all accommodating! We had a heavy rain one evening and lobby and surrounding areas were full of people and no problem ! Bus boys were friendly and helpful. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great pools and beach! Al workers were cordial! Lots of yummy food! Our room was lovely and clean! Super maids! Super barmaids! Nightly entertainment!Disco and casino ! Lots of Fun!
The weak points
We waited 4hrs for our room on arrival but so did others!We had access to our luggage to find cool clothes. Plumbing seemed to be a problem esp the nite it rained hard! Not many c/o !
Certified

Wonderful Hotel

, London, ON
2020-02-20
Staid one week at Dreams Palm Beach. We have always stayed at a larger all inclusive and this one was about half the size of others. Everything was wonderful! The food was good in all 5 a la carte restaurants and the buffet was outstanding. So much to chose from. The white sand beach was cleaned daily of any sea weed. There were always plenty of chairs available on the beach any time of the day but not so much around the pools until much later in the day. The ocean here has lovely turquoise water and is great for swimming. The rooms were well appointed but are starting to show some wear and tear. I understand that some of the buildings have been recently renovated so they are aware of it. The main Rendezvous Lobby Bar is the place to be in the evenings. Lots of action going on in a fun atmosphere. The thing that stood out for me was how friendly the staff was in all departments. Always smiling with a friendly "ola". Just remember a tip of a dollar or two goes a long way for these people and they appreciate it very much. All in all a wonderful vacation and we will definitely go back. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Dreams palm beach was so great!

, Lethbridge, AB
2020-02-13
Absolutely amazing!! First time and Loved every minute of it. We have four kids and our lives are very busy so going to Dreams palm beach with no kids was a dream! We relaxed and swam and spent our whole vacation exactly how we wanted!! Beautiful beach, sand, full and tipsy lol. We got engaged on a private yacht thanks too club Ancora and the small investment we made! We are definitely going back many years in a row! With or without kids this place will be a great trip for anyone! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Locals awesome! Drinks fast and awesome! No waiting or booking restaurants! No wristbands! No worries during any day. Many activities if wanted! Spa was so relaxing! Never worried about ice and water from servers or bars. Very safe feeling.
The weak points
Bed was very firm. Wouldn't recommend saona unless your doing it with a private transportation. Spent a total of 4 to 5 hours on a bus during the day and only 2 hours at saona and honestly our resort beach was nicer minus the amount of people.
Certified

Dreams Palm Beach

, Winnipeg, MB
2020-02-07
The hotel was beautiful, lots of pool space for kids and adults. The beach was well maintained and the vendors on the beach were kept to a minimum and very respectful.

The food was great and lots of variety for adults and kids.

The entertainment was much better than some I have seen at other resorts.

The rooms were great except for the fact that the beds were advertised as double but were not much bigger than a single. Were able to get a cot put in the room so that the 4 of us were not too uncomfortable. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Really enjoyed the service in the restaurant. The guys were very helpful especially our morning guy “Richard C” was always there when we needed coffee and helpful to my two granddaughters. Loved their willing to help all the time.
The weak points
The only weak point I have is the beds as I mentioned and the saving of chairs on the beach. The staff was helpful getting us chairs when we asked but sometimes it was difficult.
Certified

Great Place to enjoy the Sun

, Toronto, ON
2019-12-13
From the front desk when you arrive to the beach, you are looked after pretty well by happy staff. Rooms are clean and so are the hallways. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Welcoming environment, happy staff plus great food in all restaurants on resort , without forgetting crystal clear clean beaches. Pools are constantly cleaned. Visit Sea side Grill Restaurant for amazing steaks. Great entertainment for all ages everyday!
The weak points
Some rooms are now showing signs of age, with some fixtures needing replacements.
Certified

Good Resort with Pathetic Customer Service

, Toronto, ON
2019-10-19
Been a regular customer of Melia resorts, tried Dreams for the first time based on reviews and found resort a bit small but decent though not recommendable cause of customer service. Food was really good but staff was really bad. As soon as we arrived at the resort noticed the unprofessional behaviour of staff. Most of them were absolutely not interested in entertaining the guests. Rooms are small but manageable but bathrooms are bad, only thing clean in the washroom are toilet bowl and sink. Walls were dirty, shower drains clogged, shower head rusted, shower door broken etc. Beach was amazing. Entire strip was full of weeds but only the area in front of Dream was clean [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, pool, food
The weak points
Customer service, Staff and Washrooms
Certified

Great resort if you don't care about your room!

, Toronto, ON
2019-03-23
Pros:
- Preferred Club pool and lounge
- Food was fantastic
- Weather was amazing
- The number of beach chairs and shade were good (and staff was happy to help find them)
- The beach was lovely (although the water was murky - full of seaweed washing up to shore)
- Beach volleyball was excellent
- Staff was fantastic
Cons:
- given that it is a family resort, disappointed in the loudness (music blaring) at kids' bedtime on two nights (Beach Party and a Friday night wedding)
- extremely disappointed in the room maintenance (esp. since it was a suite): a light fixture fell out of the ceiling, multiple cracks in wall corners, the wood shelf below the sinks was unstable, no kids stool (so kids can reach bathroom sink), unsecured shower drain (so it moved all over the shower) as well as inoperable safe and unopened hammock upon arrival
- found the number and aggressiveness of hawkers walking the beach a significant distraction to relaxation [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Preferred Club, food, beach shade, beach volleyball, and staff
The weak points
Volume at night, room maintenance, and hawkers walking along the beach
Certified

A Pretty Good Place, but Not Perfect

, Delaware, ON
2018-03-31
Lots of good things, but a few negative issues (see other fields). I could sum up the things that need to be fixed by saying "They don't have enough staff that speak English well enough to engage in problem-solving". If they want to take a problem seriously, they have to first understand it. A big smile and a "hola" around the pool is great, but sometimes you need a bit more. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Well laid-out grounds. Pools, restaurants and activities offered in a compact but not crowded resort. Near the pools was a shack with posting of daily activities; you could get a towel there, and sign out equipment for sports. Friendly, happy staff.
The weak points
Poor addressing of problems. Our companions had a non-working mini-fridge in their room all week, although it was reported every day. We had TV problems (not as serious) which also never got fixed after we asked twice. Buffet food cold too often.
Certified

Canadian Getaway 2018

, London, ON
2018-03-30
5 adults - 3 diff rooms. Mine being a main floor disability access suite. Lovely bathroom but toilet way too low. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Fantastic food and service at all restaurants.
The weak points
Rooms not consistant in terms of upgrades - tvs , bar fridges , entry doors Need to know Spanish in order to communicate with ANY staff. Beach chairs horrible. Furniture in lobby way too low for seniors/handicap.
Certified

NOT a five star hotel

, Edmonton, AB
2017-06-04
the room and bath room very old. they need renovation.it is not a five star hotel. maybe a 3-4 stars. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
good location
The weak points
room is very old
Certified

So so

, Orleans, ON
2016-02-20
Beach small and lots of seaweed. Service so, so. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
preferred club
The weak points
the beach
Pro

Dreams Palm Beach is excellent!

, Calgary, Al
2015-03-29
This resort is absolutely wonderful. There is nothing bad I can say about our experience. The staff were amazing, and really make the place special. A number of staff members remembered us after just one day...I was so surprised to have Domingo bring me my coffee the way I like it on the second morning. The resort itself is beautiful, the beach was lovely, the food was excellent, the rooms were fine and the shower was outstanding! The resort was always clean and well maintained. Each of the restaurants was excellent, and the service was beyond compare in each and everyone. The restaurant staff was simply outstanding, each and everyone of them. The Entertainment Team were a great deal of fun, and the shows were always fun and outstanding. Thank you to all of the staff for an amazing holiday. We will return again! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
The staff really make this resort...they are beyond compare.
The weak points
We could have received slightly more information upon check in, but our questions were always answered quickly. The rooms are fine and serviceable, but a bit on the small side - however, you are hardly ever there.
Certified

Wonderful vacation!

, Grimsby, ON
2015-02-10
Hotel was just right size, not too big. No rules about towels, no reservations needed at a la carte restaurants, plenty of chairs, internet access was free, nice mix of people, staff friendly and helpful and most spoke English well. Manager was visible throughout resort making sure customers needs were met. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Food, no rules, pool, staff, events and activities every day
The weak points
Beach is okay, lots of space, sand was nice, water warm - but amongst lovliest beaches, this one is about 5 out of 10. Shopping was limited, there were shops on resort but too expensive
Certified

Beautiful place, friendly staff but not all truste

, Ladysmith, BC
2015-01-26
The hotel grounds and rooms were beautiful. The pools and beach were kept clean.My wife and I only had three issue's. The first being lack if trust for some employees. I tried to leave a tip for the girl at the money exchange booth but she explained i should leave it with a concierge. I then chose not to leave the tip to a second hand source but the concierge chased me out of the lobby foe the tip. I was a little caught off gaurd but left a five dollar(American) tip for her with him. When i went back to her booth the next day to ask if she received it hwr response was no. I didn't want to get anyone in trouble but she either lied about getting the tip or the concierge stole it for himself.
The second issue was the aggressive sales tactics at the hotel. We paid a lot of money to go on vacation and relax. We didn't expect to have to persistently defend our time and hopes to simply walk from our room to the pool or the beach. They also charge way more for services like massages or excursions at the hotel. We may have only actually had one day free from having to explain repeatedly that we just wanted to have a quite day relaxing instead of over paying for some excursion we had no interest in. My wife was over charged for cigarettes at the hotel and we got a run around when trying to by them a few times. It seamed like there was little to no consistency on cost.
The third issue was the cleanliness of the bars and nightclub. We and several others had major stomache problems after drinking i the nightclub. We stayed away from the tap water and used bottled water to shave,brush our teeth and only brank bottled water. Everything was fine until day 3 and all of the people in another large group fron New Jersey that we made friends with had severe stomach upset and diarrhea the day after doing shots in the club. I saw other people with thier own cups at the resort which i will definitely take next time i travel. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food & Restaurants
The strong points
The room was fantastic and the people who cleaned it were very polite and thorough. The staff around the pool and the beach were friendly and gave good service.
The weak points
To many sales tactic on the grounds. i felt the tip i left for the girl in the money exchange wad stolen by a concierge or she lied about getting it.
Certified
pages: 12345

Click to
see hotel on
Google Maps

Are you a hotel owner?

Copyright © Monarc.ca 2008-2024