Panama City

excellent experience - 6 of us including 2 children (8&10). Food was varied with lots of selection....a la carte dining was high quality and delicious. Staff were helpful and available as needed. Activities on site were varied with good options for children. Rooms very clean. Optional off-site tours were available which allowed all of our family to participate in the activity that they wanted. Lots of seating at the pools and it was never busy which was a pleasant surprise considering it was March break time in Canada and lots of out of country travelling.

Our experience at his hotel was great. The staff was abundant and friendly, and the room was new and clean. The food was varied and great including beef, pork, fish, fruit salads, deserts and even sushi, and that's only the buffet, There was also two other restaurants where the food and service was great, and a disco on the top floor with views of the city. The water is filtered and safe to drink. It is located across the street to a shopping mall and about 1 kilometer to another mall. There is the Balboa walkway a short distance away with great views of the city. There are no beaches in the area so expect to travel to get to the water. There are 2 tour companies in the lobby and another one across the street so there is easy access to other areas around Panama.

Check in was good, Roberto was very helpful & kind. The hotel itself is lovely. Our room was spacious, clean, and comfortable, and we loved the view. (Room 508). We loved the location, and the ease of getting around the city. They have done a great job of maintenance with the hotel, and I hope that continues as we plan to return one day soon. The breakfast options were good as well. Great variety. Had one issue of being charged for snacks that were actually not in our room upon arrival, but came back to our room one day to find a bill for chips & nuts we never saw nor consumed. I quickly resolved the issue with front desk. I just think the actually employee who takes care of this, should ensure they do their job correctly, as I do not like unexpected charges for services, and or items I did not have the opportunity to choose to use/consume in the first place. Pool was good, although the wait staff on most days didn't seem to cater to the pool side guests who wanted to order food & or drinks, and service seemed slow some days, but overall the pool is a bonus for the hotel. Checking out was delightful as well by Ali, he too just like Roberto upon check in were courteous, friendly & efficient. I should add I actually booked two rooms, as I had brought my in laws with us - Their room as well was clean, spacious & comfortable (Room 716). We all enjoyed out stay here & will return in the future.