Valentin Imperial Riviera Maya

Our stay here was excellent. The staff at the Valentin go above and beyond for you. The food was delicious went to all the restaurants the French was our favorite. Definitely will go back. We were a group of 10 we arrived late. The staff at the beach restaurant treated us like royalty we arrived 10 mins to closing. No issue within 15 mins we all had steak dinners thank you for that. [Details]

Our experience at Valentin Imperial exceeded all of our expectations! The accommodations were gorgeous and so clean, the drinks were quality and the food was comparable to a 5 star restaurant, every meal! The beach was beautiful and clean, the property was very mature and well maintained. The staff were extremely friendly and helpful. We are already planning to return! [Details]

Loved this hotel, great service and wonderful gourmet food. Especially enjoyed the Mexican food. I would return in a heartbeat. All of the staff were so professional, friendly and willing to help. [Details]

From the time I entered I was in awe. The cleanliness of the marble floors, the hospitality from staff. All your needs and more were looked after. Staff exceptionaly well trained. Room service to weary travellers was 24hours. The foliage in the gardens, the ponds, wildlife and of course the pools took my breath away. Clean,clean,clean.Different restaurant every night if you wish. Not a bad one there . Even food trucks at the pool .Never had to worry about security. Highly Recommend this resort great adult only place to relax and fall in love all over again. [Details]

This resort has something for everyone- you can customize your vacation depending on what you are looking for! There are quieter areas and more "party type" areas. Grounds are breathtaking-lovely well maintained paths to walk on. The food is very good (including a churro cart and 2 food trucks and a great coffee shop) The staff are simply exceptional.They work hard to make your experience amazing. While it is a bit spread out it is very walkable but they also have carts that are easily accessible to transport you as well.
Beach is very good and swimmable. [Details]

A classy, yet fun vibe to this large resort. Fine dining options with beautiful decor in the restaurants. [Details]

The hotel is very well kept - clean, organized, beautiful, and themed great. The services offered are comprehensive, with large variety. Each day features a high array of different activities to partake in. The bars are great, and the main pool is large and lively. The beach is nice and relaxing, with amazing, beautiful white sand. There are opportunities to partake in excursions (for extra pricing) with shuttle services to and from the resort arranged and organized, with the hotel location being centralized between Cancun and XCaret. Overall a fantastic experience! [Details]

Overall, it was a great experience, one of our best in the Caribbean. [Details]

We are normally Excellence goers but could not get in. I heard Valentin is good too. It was great. Some things even better than excellence and some not as good but nothing that took away from our enjoyment. Pool entertainment was great. Having a reserved Bali bed with prive package was great. [Details]

Lush, sprawling resort that offers both a jungle feel and beautiful beach while adding the largest pool in the Mayan Riviera. The Deluxe Jr. Suite is plenty big and offers all the amenities we would ever want. We only shower and sleep in our room anyway - and the bed is marvelously comfortable! [Details]

Excellent service, resort grounds were very well maintained and clean. We always felt safe. The staff are amazing!
The beach was well maintained [Details]

We had an ocean front Emerald Jr. Suite and it was everything we had anticipated. The lush green well-maintained grounds only add to the charm of this resort. Wonderful staff, great dining facilities, comfortable Bali beds on the beach and good evening entertainment, especially Sebastian who mesmerized us with phenomenal magic stunts. This resort has it all. [Details]

VIM was our first all inclusive resort experience and while we enjoyed our time at the resort we felt some things could have been improved upon. The beach was stunning; however, you will be regularly approached by people trying to sell you things. All of them only asked us once as they went by and left us alone after we said no. Most of the restaurants were fantastic, but we didn't like having to scan using our phones for the menu. There were times the wifi wasn't working, so we couldn't see the menu. The evening entertainment was spot on and enjoyable every night. The grounds are lovely, but it was sad to see people (ie guests) being lazy and leaving their trash on the ground. Garbages are everywhere so it's inexcusable for guests at the resort to not put their garbage in the bins. Staff were amazing and always friendly. I was sad to learn that they work 6 days a week, surely the resort can afford to pay them more and work 5 on with 2 days off. Onsite shopping is expensive! Go to Playa del Carmen or Tulum for better shopping experiences. Be wary of the excursion company at the resort. It was obvious that the shopping areas the excursion guides took us to received some sort of kickback. We did not like the set up of the bathroom in our room. The toilet has zero privacy (it's just a glass door with some frosted strips across it). Apparently we were in a renovated room and this is a huge design oversight by the resort. Overall, we felt the cost we paid exceeded what the resort offered. We may return if we find a better price. [Details]

The resort was awesome, food was great, staff was amazing. It had the worse beach we have ever been too and I understand that all resorts doctor their photos but there beach shots are very miss leading. [Details]

We thoroughly enjoyed our 2nd time at this beautiful resort. The staff are amazing and truly help make every day special. There are plenty of dining choices for breakfast, lunch and dinner and the food was great. The rooms could use updating, while ours was always cleaned beautifully, the room itself was looking a little dingy. [Details]

Great stay food was awesome staff work hard to make your stay great [Details]

Since our last visit about 2 years ago the hotel has put several changes in place to make it more Covid 19 resilient. However they were not always enforcing their requirement for face masks in some of their bars. They have switched their restaurants to an ala carte situation with QR codes which was welcomed on our part. We felt quite comfortable dining inside in the restaurants as their tables were well spaced out. We have been to this resort many times and we will continue to go back. [Details]

We were at the Valentin for 2 weeks at the end of September. This was our 21st time at this fabulous resort after having to cancel last year because of Covid. The staff and management went out of their way to ensure that the resort was safe for visitors. The Covid safety measures (required at all hotels) were reasonable and had no negative effect at all on our enjoyment. As always, everyone treated us like royalty and ensured that our vacation was outstanding in every way! We were treated this way from our very first visit. The Valentin has a special ability to hire and train staff who are fun, friendly, professional and talented and who go out of their way to ensure that you'll have the best vacation ever! The incredible staff are this resort's most valuable asset, but the resort itself is also special. This isn't just a “hotel on a beach”, but a lush property with perfectly maintained, beautiful grounds, meandering paths and low-rise buildings that are meticulously maintained. There's a variety of restaurants and bars and never a problem finding great food or just the right cocktail! The main pool is huge and has been laid out in such a way that one end caters to those who want DJ music, games and entertainment and the other end is for those who want it a bit quieter. There's also a long, winding lazy river. The beach suffered a bit in the last hurricane, but the Valentin is working hard at getting it back to perfect - including brand new palapas. We're returning to the Valentin in December and look forward to trying out the new coffee shop. We've been to many other resorts in Mexico, but the Valentin is our “go-to” place, and now we don't go anywhere else in Mexico. [Details]

This place is amazing! Chose the top floor of the golden buildings and was so impressed. Spacious and clean room. Not musty and really comfortable bed! Grounds are so beautiful and tropical. Three choices in pools - fun pool, quiet pool and beautiful ocean. Spent all our days at the ocean and the sand is lovely, water is clear and swimming area is amazing. Food was so good and martinis were exceptional. Very good value for price! If you want a fantastic vacation spot, this is the place. The staff were top notch as well. We will be back. Note: We met many return travellers and I now know why people keep going back. [Details]

This was our second stay at this resort and our first time in Mexico for Christmas. We love the smaller size of this resort compared to some of the other huge resort complexes that we have stayed at. We had a great time at the beach enjoying the warm waters of the ocean in the mornings before relaxing by the pool in the afternoon, finish that off with a nice dinner in the evening, the French restaurant is a favorite. [Details]

This was our fourth stay at the Valentin and it was just as wonderful as the previous three stays. I highly recommend this resort for a number of reasons - first FOOD - we are food lovers and Le Marche buffet for breakfast and lunch has a wide variety of choices. All specialty restaurants are great with Ginger as our favourite! Staff is welcoming and friendly. Rooms are very comfortable, lazy river is great and the beach is fantastic. This resort puts a lot of effort into their groundskeeping and horticulture. We really appreciate the grounds staff and how beatiful they keep the property. Special thanks to Zyanya an amazing yoga instructor! We will definitely return again and again... [Details]

Overall, a good experience. Resort was beautiful, landscaping was incredible and the staff was very friendly.

Check in was brutal. We got to the resort at 10:30 but only got to our room at 3:30 and didn't have access to our luggage. Not how we wanted to spend our first day of Holidays. The beach experience was non existent because of all the sea weeds. We were told that Valentin had one of the nicest beaches in Mexico and we might have spent 1 hour throughout our week. [Details]

We stayed in building 8. It was great! Our concierge, Marcela was absolutely fabulous, she was wonderful to speak to, always smiling and always helpful. The grounds were kept beautifully. We have been to this resort four other times. This time was a little bit more low key. We were disappointed that the beach wasn't functional (with the seaweed) but that wasn't your fault. The pools were beautiful and all the staff was lovely. Sushi was our favourite restaurant- just sitting at the sushi bar and having the awesome sushi chef make our food in front of us was wonderful. [Details]

All the staff was so friendly. Anything that we requested was always delivered with a smile and kind words. The resort was clean and well maintained. [Details]

From stepping out of the transfer to the hotel we felt like royalty. Every detail was taken care of and thought about. They even hand you a cool damp hand towel upon arrival!
The check in was a smooth process and they immediately got a bellboy to get our luggage, got us a golf cart and took us to our room.
The room was average sized with a king size bed, couch, large bathroom with walkin shower and jacuzzi tub. We upgraded to privilege club and there were 4 "top-shelf" bottles of alcohol waiting for us in our room. There were even bluetooth speakers to hook up to in the room.
The beach was clean and had many lounge chairs and palapas available. The ocean was extremely wavy all week so hard to swim in. No seaweed anywhere!
The biggest advantage for us to the privilege club was having a reserved palapa by the pool. We never needed to wake up early to get our spots.
The pool was amazing. It is extremely large, has 2 bars and a lot of areas to go. It never felt crowded. They have floaties available which became handy to float around and rest a drink on.
Food was great. Always a great variety at breakfast and lunch. The snack bar at the pool was handy in the afternoon. The restaurants at night were fantastic. They all had a dress code of long pants for men which you should know before going. We went to all restaurants except the Indonesian one.
A few staff that were great:
-Jared the privilege pool concierge. He went out of his way to help you. He moved out cabana to a more shady one. He got us waters numerous times a day. He just did anything he could to make you feel special.
-The heaven bar staff: Manuel, Israel, Jonathan and Omar. Again did everything they could to help you.
We will definitely be going back. [Details]

We spent a week here and had a fantastic time. The staff is so kind and accommodating. I have Celiac disease and the staff took extra steps to ensure the food was safe for me to eat - huge bonus! The room was clean and quiet and we had a perfect ocean view. Resort was immaculate and never felt crowded. We easily got chairs everyday at both the pool and beach. Would absolutely return. [Details]

We spent 3 terrific weeks at the Valentin in December. The staff is outstanding and truly the Valentin's greatest asset. As always everyone was warm, welcoming, friendly and talented, and they made us feel we were returning "home", on our 16th time at the Valentin. The grounds are beautifully groomed, the restaurants are diverse with a variety of great food and inviting ambiance, and the entire resort is carefully and constantly maintained (some hotels start to look “tired” when they've been open this long). Because we've been there so many times, it's impossible to name all the kind and caring staff with whom we've interacted without accidentally leaving someone important out. However, I'll take a risk, and mention a few we interacted with most often in Dec. (in no particular order). Jesus, Gerardo, Alfredo (for such warm welcomes, and being a lot of fun); Joselo V (for always trying to make our stays perfect); Antonio at the pool; Jorge, Luis, Melina, Omar (breakfast was always fun – a never-ending supply of mimosas!); Noami, Luis, Albino (made lunch very special) and Yolanda who always seems to be everywhere! Please tell Monserrat we miss her and hope she's back soon. Vianey (what would we do without you!), Nallelly, Theresa and Sheila – whose skill, professionalism and fun made dinners a treat. Ramon's sense of humour and joking (Alsace) made us feel “part of the family”. Angel, we didn't see you every day because of your new duties, but you always stopped to say hi. We look forward to returning to the Valentin in March. [Details]

Our daughter ,son in law, husband & I had the most amazing holiday stay at the Valentin Imperial Maya in Dec/18 with the Privileged package , which we feel is well worth the extra charge. This was our 14th stay at this Top Notch Resort . From the moment we got off the Shuttle to the smiling faces of Jesus, Ramon, Alfredo, Erik , Daniel and all the other Bellmen( which are so helpful). They walk you to the Privilege e Lounge for a quick check-in. From there they will drive you to your room with your bags and go overwll the resort while taking you to your room. The spacious grounds are impeccably groomed and the numerous buildings tediously maintained. The aroma when you step into the main lobby is so aromatic, it makes you feel instantly relaxed. We were directed to the Privilege Lounge and were treated to the most professional service by the Concierge staff. Katherine explained all the services that the Resort has to offer (even though we have stayed her many times) to make their guests vacation the most memorable. The very friendly and accommodating Concierge staff, Mauricio, Alexandra made us all feel very much at home and assisted us with any of our needs. We stayed in Bldg. 8 which is the Golden Suites on the Lazy River. Our daughter and son in law (this is their 3rd visit the resort) wanted to be by the ocean, so they were in Bldg. 9 , which is called the Emerald Suits (ocean view ). With the Privilege package you get a pool or ocean cabana which is yours throughout your entire stay. You will be greeted at the Ocean by Francisco (the ocean Concierge). He will have everything ready in your cabana, every day. The towels will be laid out and he will always be there for your every need. What a wonderful hardworking man he is . I should say that all the staff is so happy, hardworking and will try their best to get you anything your heart desires. Our morning began with a warm welcome at Le Marche by ????MiMi or Miguel . They will direct you to a table where Isidro , Jose or Carlos ( just a few of the wonderful staff will attend to getting your cappuccino or any other beverage you may feel you would prefer. The buffet has something for everyone's tastes. A smoothy station, fruit or vegetable, which ever your taste buds desire, is available for you. The crepes station will make you a very tasty crepe with any type of fresh fruit toppings, and don't forget the whipped cream! After a tasty breakfast, you can relax by the ocean in your cabana, where our Pool / Ocean Concierge Francisco, will take care of any requests you may desire for the day. They will also make your dinner reservations right at your cabana! They work very tirelessly to make sure your day is stress free! For any of your beverage needs around the pool there are many servers to serve you and keep you hydrated. The Entertainment crew is always ready to get everyone involved in daily activities. If you want to join in a game of ‘Marco Polo'! If you feel a Massage is to your liking, see anyone of the Spa staff walking around the pool . Try the Fish Pedicure. It's really cool! Dinners were amazing! With your Privilege status you can enjoy Lobster every nite, if you would prefer. You couldn't go wrong with any of the SIX different restaurants. They all have remarkable menus. Whatever you are fancying for dinner, take your pick, and enjoy! The L'Sace is the French restaurant and runs very efficient with Ramon as the Manager and servers such as Leonardo, The L'Olivo ( The Italian restaurant) with Jamonje overseeing it all. Teresa, with the help of Israel, setting & clearing tables for her, will make your dinner a wonderful experience. The Tamansari, is Asian style food it has a terrific menu, where you can make a delicious meal of just the appetizer. Margarita will make sure your experience is delicious & fun. We also enjoy the Ginger ( Japanese Restaurant) run by Bernardino, a very knowledgeable man regarding any of the food there. They are all so accommodating. We found all the food in any of the restaurants to be very good and they will do their best to get you anything you desire. After dinner make sure you take in the live entertainment in the Plaza Espana. The Imperial Band plays 10-11:30.

After all is said & done, we truly have an amazing time on every visit to the Valentin Imperial Maya! We want to “Thank” the management staff, Sr. Inglesias ( General Manger of the Resort ). Sr Ingesias will always take time from his busy day to stop and talk with you . Joselo which is the Manager of all the Customer Service, including the Concierges. He does an amazing job. Yoland , Egdar and Timathao are the ones in charge of all Food and Beverage, which in itself is an enormous task. They are all so helpful with any request. Thank you all at the Valentin Imperial Maya for your friendship & making us feel like family! [Details]

Great swimming area on the beach- it is rock-free and roped off so that you know where it is safe to swim. I am an avid swimmer and I found the swimming area to be plenty big. They pick the seaweed every day early in the morning on the entire beach. There is an extensive surrounding VIM beach (~10 min to jog end-to-end) with rocky areas in the water with nice rocky tide pools interspersed by sand to look for little fish and sea urchins. They have a sea turtle nest protected area if nests are found. One hatched while we were there. The water is so clear that you can see the fish in the waves as they peak and crash. Very cool.

The staff were exceptional. Every single staff member of the hundreds we encountered through our stay was polite, professional, genuine, and excellent at their job. This includes the behind the scenes people like cooks, cleaning staff, gardeners, etc. The gardeners/grounds crew kept everything sparkling, and they would stop their work to wave as we passed by.

Bartenders were top-notch. I don't know anyone who can make a 3 layer slush drink in under 60 seconds but they can. They can make any drink under the sun (including caesars!). Alfonso even kept our crib board and cards safe behind the bar for two days after we forgot it! There is a cool up-scale bar close to the lobby that makes fancy martinis with dry ice and fog effects, and flaming coffees, and live piano music in the background. That was cool! There are so many bars on this resort I don't think we even got to them all.

Cleaning staff were exceptional. No matter how much sand we brought in on our sandals, there was never a single grain on the polished marble floors. I even think they came in several times a day to turn-down the beds, put out slippers, leave a few flowers, etc. We barely saw them though! Exceptional.

Food was great. We liked the a la cart format for dinner because it made every night feel like a date night. We are a younger couple (under 30) and enjoyed this resort. There was a huge diversity of food at breakfast and lunch buffets. Best filet mignon I've ever had at the french restaurant...and we are beef farmers from Alberta!

The GO activity team was awesome. You can do as much or as little as you like. The poker game with Santino was great fun. Even though he was brand new (I believe his first week of work) you would never know it. We met him early in our stay, and on our last day he remembered us and wished us a safe trip home (and to come back again!). Louisa, our concierge (Building 8) was exceptional. She met us once briefly on our first day and remembered us every day after. She even helped us gather info for an off-resort tour, so booking was easier. She should be in a management position.

We found the staff were perfectly able to sense if we were interested in a chatty conversation with them about things we were curious about, or if we wanted discrete service because we were deep in our own conversation. They were perfect. They made us feel like we weren't just generic customers by showing us that they were genuinely interested in who we were and where we were from.

Make sure you tip. You won't be treated differently if you don't tip, but whats a little cash to show your appreciation?? I don't know what the employees are paid but they all deserve a raise. They are the ones who drove the positive experience that we had. [Details]

Recently having returned from our second stay, the VIM has continued to offer outstanding cost for value, when we compared our usual go to destinations for AI resorts there was absolutely no comparison, every aspect of the VIM was as equally exceptional as it was during our first stay.
The dynamics and accomplishments which the Valentin Imperial Maya has achieved is in all honesty sensational.
Everything was exquisite.
Omer, Alberto, Eurnesto, Jose (Choco) Rosa, Guerado, Maria, Jason, Julio, and sincerest gratitude to Yolanda for once again providing outstanding customer service, thank you all once again for creating so many lasting memorable experiences.
We continue to highly recommend the Valentin Imperial Maya, and will certainly return. [Details]