Hideaway At Royalton Riviera Cancun

Hideaway At Royalton Riviera Cancun
4.254.254.254.254.25
4.25 based on 100 reviews
#10 of 140 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Riviera Maya
Rated 5 stars
Traveller pictures (46)

Travellers Reviews in

Filter reviews by
Sort by
pages: 12

Royalton Hideaway Stay March 22-29, 2024

, Sudbury, ON
2024-03-31
Overall we had a great stay. Food was very good, room was nice and most of all the people that work at the resort are some of the friendliest people we have ever met [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The people that work there. Eddie, Diana and Henry at the pool bar just to name a few. Os at concierge, Rene at Hunter Steakhouse all made our stay amazing. We did not meet one worker who wasn't pleasant or willing to help during our entire stay
The weak points
Alcohol was more limited than our stay in 2019. Also no upgrades for my Marriott Bonvoy Lifetime Titanium Elite status. I emailed the concierge prior to arrival I was told they would upgrade me to use some
Sanitary measures
Rooms were cleaned thoroughly each day. We would see many people cleaning areas of the hotel constantly throughout the week. Overall a very clean resort
Certified

Hideaway Royalton Riviera

, Thorold, ON
2024-03-20
Hotel is very attractive
Room clean [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Bed, shower, air conditioning all great Staff very friendly and hard working
The weak points
Staff over whelmed. Too few staff.
Sanitary measures
OK
Certified

Great resort

, Windsor, ON
2024-03-04
I loved my vacation at this resort! Lost to do, lots to eat, and very lovely staff! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The food options were great The pool options were great All staff was amazing
The weak points
Few things not working Room a bit musty
Certified

Diappointment

, Hillsdale, ON
2024-02-24
If you have children and do not mind a lot of noise and have no expectations with respect to maid service this may be a resort for you. Good buffet and beach [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Food options
The weak points
Maid service, noise and staff do not correct problems
Certified

Hideaway

, Newmarket, ON
2024-02-15
We were not happy with the hotel. The food was not very good, the barhrooms were not cleaned and the grounds were not maintained. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The weak points
Our rooms were cleaned and no towels were left for showering.
Certified

Not a 5 star resort

, Trent Lakes, ON
2024-02-07
Upon arrival everything went smoothly. The room was not terrible but asked for a blanket and never did get one. The bed was comfortable but the pillows were not and the accent pillows were stained. The room was damp and musty. The water was never hot enough for showering and we had to ask for fresh towels. The mini bar was nonexistent (we had 2 beers in the fridge upon arrival and requested more but only received 2 per day) and there were no other options for alcohol in the room. The pool was small for the amount of people and you had to go down and reserve a chair by 6 am or you wouldn't get one where you wanted for shade or sun. There was a constant sewer smell around the pool and the hallways. The elevator near our room didn't work half the time and the one escalator in the main lobby didn't work the whole time we were there. The buffet breakfast and lunch was good but the hard boiled eggs were raw and they ran out of certain things. Also there were big lines most of the time. You couldn't make reservations for any of the A' La Carte restaurants unless you were in the diamond club or bought an expensive bottle of wine so it was difficult to get into any of them unless you waited for hours and we heard from people in the diamond club that the restaurants were pre-booked and even they were not able to make reservations. When you finally did get in the A' La Carte restaurants half the tables were empty but cleared and set so perhaps this is a staffing issue. The food in the A' La Carte restaurants was okay (not great) but often cold. The room service is a joke - takes an hour and only snacks. Also the premium alcohol was only available to diamond club members. The hallways were dirty. Overall, aside from the fitness centre we would rate this hotel as a 3 star resort and would not recommend this resort for the price. Also, when trying to submit my review "Recommended for" is manditory and I wouldn't recommend this hotel so I picked Families because the waterpark looked okay but I didn't actually experience it. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The fitness centre was really nice and very well equiped. The staff were all very nice.
The weak points
Sewer smell by the pool. Elevator not working. Damp musty room. Stains on accent pillows. No mini bar (2 beers per day). Long waits for restaurants.
Certified

Royalton Hydeaway Cancun

, Woodslee, ON
2023-03-20
Upon arrival of our bus at midnight only 1 person on desk after waiting for people who didn't show up for 1/2 hour at airport. We were to have a king size bed, got 2 queens but at that time of night we just wanted to go to bed and didn't mention it to them. We felt uniformed as to what was going on as our tv didn't function properly and the remote had to be replaced. Even their web pages were hard to navigate to get desired info. Their was a restaurant that was only for our adult only area but we're not aware of it for 2 days, and the rest of the restaurants and buffet were an extremely long walk. The beach was adequate as far as sand goes but seaweed was an issue. They had tractors working there but tried driving it into the sand instead of removing. The covers for beach beds were removed half way thru week which allowed no shade. The staff were wonderful when addressing any issues, food was great in the speciality restaurants and buffet was good. We had a swim out room which was an assist as getting a poolside lounge was a challenge as in most resorts. Over all, we had issues but enjoyed our stay. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff and buildings and grounds well maintained
The weak points
See reviews, most disappointing was the seaweed on beach.
Sanitary measures
Good
Certified

Beautiful Resort

, Newcastle, ON
2023-03-18
Amazing staff, work very hard to please. Will go out of their way to make your vacation memorable.
The food was excellent! The main pool in the hideaway section was very noisy. If you like to party, this is the place for you.
The beach was terrible. Taken over by seaweed. I was bit terribly by sand fleas. Not sure if they are infested in the seaweed. Had to stay around the pools. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Big resort, fantastic staff and food. Variety of great entertainment.
The weak points
Terrible beach taken over by seaweed
Certified

Check-in issues for seniors

, Aurora, ON
2023-03-08
I am writing this on behalf of my clients Marie Greven and Mary LaMantia who vacationed at this resort. Marie and Mary are friends in their mid-eighties who still enjoy travelling. They were booked into a Luxury Junior Suite with 2 beds. When they arrived at the resort, a VERY impatient, rude and condescending woman front desk clerk (they can't remember her name) who told them they were in the Honeymoon suite with a King bed. My clients explained that they had no intention of sleeping together in one bed and asked why the room they had booked and paid for was not assigned to them. The desk clerk stated "this is all we have, take it or leave it". No apologies or customer service skills at all. My clients again stated that they did not intend to sleep together and asked if an extra bed could be brought to the room. Grudgingly, the desk clerk arranged for this. I find it appalling that seniors were treated with such disrespect at this resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Terrific food at all buffets and restaurants. Great variety of fresh fruits. Honeymoon suite was clean and spacious.
The weak points
Treatment at check-in. Loud, blaring music that starts at 3:00 in the afternoon.This is not an appropriate resort for elderly seniors.

Amazing week away

, Halifax, NS
2023-02-23
The resort was lovely. They staff were very friendly, and helpful. I wasn't thrilled with the butler service as our room wasn't restocked like it was supposed to be and they included bottle of liquor didn't arrive until the last day.
There could have been a better job done cleaning the beach of seaweed, and perhaps spraying for mosquitos.
The food was incredible and what a variety. The nightly shows were excellent and they valued feedback to improve them. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff, food & shows
The weak points
Seaweedy beach & bug bites.
Certified

Great week at a top notch resort

, Kirkland, QC
2022-05-10
from our arrival till our departure the resort provided us with top notch service. the rooms are clean and comfortable and the staff did a great job each day preparing our room. the pools are clean and waiter service is very good. the restaurants I cant say enough - ate mostly at the Dorado (adults only) but experienced a few others and they all provided excellent meals and service. the beach is a nice size and plenty of chairs (missing a few more umbrellas) but even the service on the beach was fast. The internet service throughout the resort was superb.
did not spend any time at the Family side, but it appeared to have everything you would want for children. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Restaurants, Rooms, Grounds and Staff. amazing service
The weak points
Could not swim at the beach, seaweed from march to June prevents you from using the water. major issue in Mexico east coast. Could maybe have more staff at check-in for the Hideaway. had to wait to be served.
Sanitary measures
All staff are masked and seating is limited with many restaurants offering outside or well ventilated seating
Certified

Amazing Vacation

, Innisfil, ON
2022-05-08
The Royalton is beautiful. Stayed at the hideaway (adults only) diamond club. Room was incredible, excellent views. Never had a bad meal anywhere (dined at a different restaurant every night). Will 100% be going back. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The staff were extremely friendly and helpful. Service was excellent. Butlers, poolside butlers and waitstaff were attentive, fun and friendly. The entertainment crew was great as well. Can't say enough good things about the entire staff at the resort.
The weak points
Not the fault of the resort at all. We were unlucky to be there while the algae bloom was coming up to the beach. However, the beach was still nice. Just couldn't go swimming in the ocean.
Certified

Better Options Available

, Calgary, AB
2021-12-09
My experience was not that great at this hotel. This was the 19th all-inclusive resort I have been to in the last 15 years and the first time me and a companion got food poisoning. After which I started to notice the abhorrent food handling practices.
The resort is well designed but clearly starting to show its age. Lot of uneven and worn out concrete. Would not recommend for the elderly who may be prone to trip easily.
We were in the Hideaway section which was nice. The mature trees make for a nice touch.
The service was quite good generally other than breakfast at Dorado which seemed to take forever.
All in all, at this price point you are better off elsewhere. If you like this brand of resort, would recommend Planet Hollywood over this resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Variety of pools, and dining options.
The weak points
Poor food handling, aging resort. Great sand, but not great ocean for swimming.
Certified

Amazing Resort

, Crysler, ON
2020-03-04
First time in Cancun, this resort was amazing, high end finishes and treatment. Great for family's and adults only. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
High end room, service and clean. Food was great as well. Entertainment was great multiple shows to watch.
The weak points
The ocean is always murky but not Royalton fault. The beaches were always clean. Excursions were pricy.
Certified

Excellent resort

, Desboro, ON
2020-02-11
Had an amazing time at the resort. Everyone is so friendly. Service was excellent- everywhere. Hotel was very clean. Food was delicious. Beach water is brown. But overall very good. Would definitely go again [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Food, service, cleanliness, location from airport, STAFF
The weak points
Ocean water very dirty, very busy at restaurants, entertainment was lacking
Certified

Hideaway at Royalton Riviera Cancun

, Cambridge, ON
2019-11-21
Amazing hotel with ton of amenities. 11 a la carte, all with great food and a wide variety of selections. 1 week isn't enough to experience all the Royalton has to offer. Service was awesome from everyone in the hotel. Everyone was very friendly and helpful. This hotel offers so much for everyone with added touches that made it feel comfortable. Perfect honeymoon or wedding resort. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Fabulous Stay

, Surrey, BC
2019-11-07
Just returned after a wonderful stay at Hideaway at Royalton Riviera Cancun. Had a swim out in building 1, super convenient to everything especially Dorado restaurant for breakfast every morning. Ate at a different restaurant every night, can't really pick a favorite as they were all so good ! Would definitely recommend this resort :) [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Variety of restaurants and they were all so good !!!
Certified

Planet Paradise!!

, Toronto, ON
2019-09-19
Second visit to this resort, it's the only resort I want to stay at in Mexico. Very clean, friendly, accommodating. They gave me presents for being a return guest. I felt appreciated. I LOVE Mexico!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Great variety of food even for the pickiest eater such as myself. Felt safe traveling there on my own, very comfortable beds, the resort is continually being cleaned, floors being washed, garbage picked up. The gym is great, many many pools to swim in..
Certified

Great vacation

, Antigonish, NS
2019-04-16
The royalton hideaway was a absolutely fabulous place to vacation spot,especially if you want a quieter spot without children playing. The staff are great at their jobs,very clean everywhere,great dining facilities,many to choose from. Each room is done up lovely to make you comfortable. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Great first experience at a Royalton

, Dartmouth, NS
2019-04-16
Everything was wonderful except the pressure from the concierge to go to the timeshare breakfast. They spoke to us in person, called our room twice and left card on the door. this all in the first 3 days. We avoided asking them to help with anything during our stay or walking past the area where their desk was located. Called front desk with any issues!! AC broke at midnight one night and they had someone to our room in 20 minutes and fixed it. Food is amazing at this resort !!! you will not be disappointed. Drinks are good and house wine pretty good. They do have wine available to purchase as well which is a nice option. I will definitely return. Just be aware of the timeshare and be firm if you are not interested. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Food, drinks, service, staff, entertainment !
The weak points
The timeshare pitch and pressure to go to the "breakfast ". The seaweed on the beach, but hotel cannot control Mother Nature!
Certified

AN UNFORGETTABLE VACATION!!

, Pointe Claire, QC
2019-03-09
This was our first time in Mexico and at a Royalton property and we would strongly recommend it to both couples and families. The facility was fantastic and the service was first class. We had a swim up room which was a great feature and we enjoyed this immensely. We were celebrating a milestone birthday and the staff made this event feel extra special. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The service, cleanliness and food were all outstanding. Our favorite restaurant was the Dorado with its amazing sea food & steak and breathtaking view of the ocean. We ate there 4 times (2 dinners and 2 breakfasts) and could have eaten there every day!
The weak points
The Mexican restaurant was our only average dining experience. The appetizers were great but the main meal was just o.k.
Certified

VIP Hideaway Royalton Riviera Cancun

, Mississauga, ON
2018-06-01
One of the best vacations we have, nice hotel, food and most specially the staff...they are simply the best...will do everything to make customer happy....and bec they were not able to meet our request during reservation they upgraded us from Hideaway to VIP Hideaway [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Great place to

, Buffalo, NY
2018-04-16
Great resort, excellent food and great staff [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The weak points
Beach is full of seaweed, they try hard to keep it clean but it a lost cause.
Certified

Hideaway at Royalton Riviera Cancun

, Toronto, ON
2018-02-16
Excellent resort, clean and updated and very friendly [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Huge resort with all the amenities that were needed. Food was excellent all day long. All the employees treated us exceptionally well, Charlie Brown on the beach was the best at setting us up for beach lounges. Servers always attentive and smiling.
The weak points
Check in was not the best experience. took too long as well as check out. But considering the experience as a whole it was great.
Certified

Nice resort

, White Rock, BC
2017-11-17
Very nice resort. No negatives except the swimming in the beach water is not recommended. Lots for sea grass in the water and washing up onto the shore. Also, seems to be a lot of jelly fish (a lady got badly stung on the second day of my stay). Hotel staff I spoke to advised not to enter the beach water. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Everything except the beach.
The weak points
Swimming in beach water is not good. Otherwise, a great resort.
Certified

Great but beware.....

, Calgary, AB
2017-04-24
Our experience at the Royalton was fantabulous. We were greeted cordially and whisked away to the front desk of our section ( hideaway ) We were told to attend a brief meeting, by our " personal concierge, " and that a tour of the establishment would be a part of the meeting. Free massages was the bait and my wife and I pounced on the offer. The next day we were woken by the sound of the telephone. The front desk was calling to confirm our meeting and for us to bring our ID's and a credit card. My spidey sense went off. I was in sales and know a sneaky trick or two. We did get a tour of the resort but when it came time for the sales pitch I did not want to participate at all. I wasted 3 hours of my vacation and did not get my massage because I stormed out of the sales room. Other then that resort, food and service was great. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Good service and food.
The weak points
Tried to sell us a ****share
Certified

Best Experience Yet!

, Foam Lake, SK
2017-01-30
This hotel was beyond our expectations! We had previously travelled to Jamaica and DR and absolutely loved Jamaica. I convinced my husband to go to Mexico as I found a good deal at a resort that looked "decent"
This resort is now his ultimate favorite resort! Our room was amazing with a view of the pool, All the food we had was delicious and even though we never ate a supper at the buffet, I would not have complained as the variety was amazing! The bar staff was awesome and we had a great time at the swim up bar! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Our room was amazing! Access and variety of restuarants was better than we imagined and the bar staff was great!
The weak points
We weren't impressed with the beach but that is based on location. They did what they could to keep it clean and friendly for beach types.
Certified

True Luxury

, Gloucester, ON
2016-12-27
My spouse and myself spent a week before Christmas 2016 at The Hideaway. This is the adults-only section of the 2 years old Royalton resort in Riviera Cancun.
First surprise: no more complementary meal during the flights.
At the Customs in Cancun we spent more than 1 hour (it was a Saturday, close to midnight), and only 3 Customs officers were checking thousands of tourists.
The resort is at 4 km from the main highway, so you cannot walk this distance. But you are provided with a complementary trip to Cancun market.
The reception at the Hideaway is close to the main entrance, but far from the actual adults section. The personnel at the reception is friendly, but might send your luggage to the wrong room or might miss to tell you that you have to book a hospitality room for your departure date.
The room was luxurious, with plasma TV and jacuzzi in the room. Huge shower, but surprisingly small WC. There was a smell in the room, like chloride, from what they use to clean the floors or against bugs, and my spouse had complained as her eyes were sensitive. We could not get a different room, but got a dehumidifier, and had the room sprayed with some fragrance. The chloride smell got into our clothes though.
Room service was excellent, the room was very clean, even at night there was someone turning the lights on, and uncovering the bed sheets so you just need to jump into it.
One evening we received a bottle of champagne and a cheese plate.
You can order food on the TV, 24 hours.
The selection of TV channels is exceptional.
Probably one of the pleasant surprises was the excellent WiFi, complementary, with bandwidth enough for streaming even from the beach.
The buildings are modern, the architecture is outstanding. Ground level apartments have their own pools. The common pools are huge, with beds in the water, jacuzzi sections, evening lights. The section for kids make you want to be a kid again: lots of toboggans in animal shapes. There were clowns and kid shows, a kids club, a teens club.
The beach is wide and long, with fine white sand, no rocks, with lots of comfortable beach beds, but not too many places with shadow. Because of the wind, the umbrellas are rare and there are not too many palm trees. There are only 4 baldaquins for the adults section, and if you want one you need to wake up early. Other bigger baldaquins can be rented at 75 USD per day, they also include a safety deposit box.
There are bars on the beach, with very friendly personnel.
There were lots of algae on the beach, and many in the water. That was due to the corral reef in the area, we were told. Some days the waters were very dirty looking.
The beaches were cleaned daily though.
We were pleasantly surprised by the main buffet: huge selection, very fresh, very well cooked. The meat was so fresh and so good quality, it puts the a la carte restaurants to shame. Their display for the Christmas Eve supper was outstanding, too many things to mention. It included lobster, clams, any seafood you can imagine, a full leg of prosciutto, even an electric train.
In fact, our experience with the a la carte restaurants was disappointing, and we found better service, better selection, excellent quality and cooks at the main buffet.
Restaurants that we tried:
- Dorado, for breakfast, lunch and dinner: nice food presentation, but very slow service (2 hours to get the food for supper), the cook was on training (we got excuses from the manager)
- Steakhouse: Long wait (1 hour), the food was tasty but disappointing steak for a steakhouse, the steak at the main buffet was better quality and better cooked. But if you want to spend hundreds on a bottle of wine, the selection is huge.
- Agave, for breakfast: Good selection of Mexican foods for breakfast, decent service.
- Armadillo, for supper: The girl at the reception has an attitude. But the service was fast, efficient, and the food excellent. That was our ONLY good experience with an a la carte restaurant.
Since the main buffet was so good, we stopped trying other a la carte restaurants.
On a rainy day, 20-25 tourists from different groups shared the jacuzzi next to the adults pool, and started to order shots and did not stop for hours, and it degenerated into a fists fight. The hotel personnel stopped the fight and stayed on the premises hours after.
For the departure, our flight was at night, and the check-out at noon. When we asked about the hospitality rooms the day before last, the reception personnel did not mention that we need to book one, so when we actually arrived to ask for one, there were not too many time slots available, and none convenient for us. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Modern architecture, sandy beaches, excellent food at the main buffet
The weak points
Sea water full of algae, never clear. A la care dissapointing
Certified

Just as good as the first time

, Brampton, ON
2016-03-26
We are return guests. The hideway staff,food and services are wonderful. The only thing I would like to see Improved is the need for more umbrellas at the beach and pool. Come on guys buy 200 umbrellas make your guests even happier. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff and Food, keep the food quality the same and treat your staff good as they are your best feature.
The weak points
Need more shade, management buy some much needed umbrellas
Certified

Our Escape at the Hideaway

, Waterloo, ON
2016-03-06
From the minute we walked in the door, we were amazed. They have thought of everything possible. The layout is beautiful. From the food,gym, beach, entertainment, drinks, club, to the most amazing service, hands down the best vacation stay we've had in years. Thank you Hideaway!!!!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Pools, Location, Beaches, Premium Cocktails, Swim Out pool, amazing staff, state of the art facility.
The weak points
Had a few stumbles as a few of the stairs had sunk a couple inches. Thats it!
Certified
pages: 12

Click to
see hotel on
Google Maps

Are you a hotel owner?

Copyright © Monarc.ca 2008-2024