The Hacienda At Hilton Puerto Vallarta

4.504.504.504.504.50
The Hacienda At Hilton Puerto Vallarta
#1 of 42 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Puerto Vallarta
4.50 based on 6 reviews
Traveller pictures (1)

Travellers Reviews in

Filter reviews by
Sort by

2020 review

, Ardmore, AB
2020-01-21
The hotel was great, smaller then expected. Never been at resort that did charge extra for somethings above the all inclusive. Had sercurity tell us to keep it down at 3 pm, but nothing done to the 3 crowds at 330/4 am fights and parties.
Food was good, presentation. Staff at lunch spot (Fransico, Cesar) were amazing and went above and beyond. Never had to complain at any other resort about maid not even coming to room at 5 pm. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff at buffets and bars were amazing, food was good and presentation.
The weak points
Maid service sucked, and was questionable, had $40USD go missing while maid was in room the 2 day there. Safe in room issues, never able to talk to management. Swim out pool water turned green took few days to get it treated.
Certified

New Hotel and great location

, Milton, ON
2019-03-30
Hotel is located at great location, Newly renovated with great facilities. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
staffs are friendly, closed by everything,
The weak points
1. the soup is abit salty (in a few restaurant) 2. the bathroom water pressure at 4/Fl is not so strong
Certified

My Experience at this hotel

, Chilliwack, BC
2019-02-01
Extremely clean and well run. The Hacienda side had the best pool area for both sun and shade and the swim up bar attracted a wide variety of younger and older people which made for a fun experience.
The food in their restaurants and buffet was good and the sushi bar atop the Hilton side had the greatest viewpoint for sunsets. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The Hacienda side was age restricted which made for a quieter hotel
The weak points
There was absolutely no entertainment. Most days didn't even have any music by the pool. Had to get wifi in the lobby
Certified

Hacienda Hilton Puerto Vallarta

, Toronto, ON
2018-12-15
Check in was average. No map of the hotel layout was given to us..had to go over to the main desk. Room was huge and very clean. Air conditioning worked well. Odd thing about the room was no place to hang up your towels or bathing suits when wet so had to hang them out on the patio. Difficult to get a spot around the main pool after 7:30 am as towels were on most of the chairs..we hung out by the covered pool most of the day but there were bugs biting you in the shade. It seemed that most adults came over from the main Hilton to hang out here for the day. Buffet at main Hilton was okay but food repetitive. No selection of seafood just white fish. Lots of kids at their main pool and it was noisy during the day. Ocean was very wavy here..red flag out every day..no lifeguards on duty. You had to walk down a few hotels to find it calmer to swim. A la carte restaurants were just okay. Service was slow, staff seemed rushed all the time. Evening entertainment was terrible the few nights it was in the lobby. It was very boring there at night, we ended up retiring to our room to watch TV. Sushi bar was okay..nice place to watch the sunset..pool up there as well. Worst meal was at the Italian restaurant where all our courses including the wine arrived at the same time. Fettuccini seemed like it had been in the pot for hours..came with a 1 inch piece of shrimp on top. We tried to eat at the a la carte restaurants so we could avoid all the kids running around the main buffet. This hotel is close to the marina terminal where you could walk over yourself and book some tours off site. Unfortunately my friend got very ill during the end of our stay here. This was the only place we ate and drank at. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Clean property..maids were always seen keeping the hotel clean. All staff were helpful and friendly. Hacienda part has a beautiful courtyard by day and night.
The weak points
Food bland. No seafood. Some selection of fish..mahi-mahi in a la carte restaurants. Bars at Hacienda closed by 6 pm. Had to go to lobby bar for a drink in the evening. Beachfront too wavy to swim. Poor entertainment in evenings.
Certified

Click to
see hotel on
Google Maps

Are you a hotel owner?