Royalton Grenada

Check in went well close to the airport (5 minutes ). Hotel grounds are beautiful. Restaurants were disappointing Buffet was good. Beaches were nice with some rocky parts that were great for snorkeling. Rooms were clean and newly upgraded . Great views of the ocean but there can be lots of stairs if you are on the 3rd floor. [Details]

The hotel over all did an excellent job, very friendly people, very clean resort and the country in general. We stayed in a diamond club swimout room, which we enjoyed. The food overall was good and about what I would expect at an all inclusive, we really enjoyed the Italian restaurant.

There is a nice beach out front but it is rocky to walk in, it does provide excellent snorkeling so that is the tradeoff, my kids really enjoyed it for snorkeling but not really to swim in. The pools were great. [Details]

We had an amazing experience at Royalton Grenada. This is our 3rd time visiting. Our family has 1 pre teen and 1 teen. The beach is fantastic as is the pool. The water aports team took us on a lovely catamaran ride, which was very special. We all loved our stay. We enjoyed the 1 bedroom presidential suite layout and were very grateful to the maids and also our butlers. Our butlers, Albrad and Lister, were helpful. We enjoyed all the restaurants and wanted to give a special recognition to Uvi. Uvi is the heart of this resort. He is always there coaching his staff and working very hard to make the Royalton the best on the island. He is so committed to the guests. He recognized us as returning guests and made our stay special by always saying hello and ensuring we were happy. He also asked for our feedback and suggestions. This is exemplary. My husband and children are so grateful for his hospitality! I know all the guests were also. I look forward to returning for our 4th visit next year. [Details]

Great ocean view, clean rooms, friendly staff. My family was able to dine at all the specialty restaurants by just lining up a few minutes before opening time. Buffet had reasonable food, not great, but tasty.

Management team (Food and Beverage) was often walking around trying to proactively resolve issues and get comments from us about what we were enjoying.

Lots of stairs (98 steps up to our room). Not a good hotel if a member you are travelling with has issues going up and down stairs. Good exercise if you enjoy stairs. [Details]

Was at this resort 7 years ago when under different management. It was not much different, a few cosmetic changes like nicer beds, new doors in room, restaurants split in half to provide 2 kinds of foods so smaller. When we arrived at close to 5 pm our room wasn't ready we had to trudge all the way back to reception and I had to push my way through to get another room. Rooms are rather small, one chair to sit on, with terrible lighting in the bathroom and no mirrors outside of the bathroom except on the closet doors. We had to call on 2 separate occasions as we had not been left towels one day and our fridge was not restocked, only needed water but that's important. Wi fi not bad. Buffet still the same. Food is only average, I think they try but it's not really Indian food in the Taj and the French lacks as well. Italian restaurant was the best, if you could get in. This is advertised as no reservation required, but we were turned away 4 evenings even though we lined up right at opening. We were second in line every time and were told they were reserving the tables for Diamond Club and asked to come back at such an unreasonable hour (past 8 pm). This happened all the time to so many people we spoke to. The morning buffet was a line up because you had to check in with your arm bracelet before you could sit down. Even though there were empty tables you still had to stand there in line. In the heat! It is open to the outside, not air conditioned. They just don't have enough staff so they try to seat you in areas where there are staff serving. I wanted salt and pepper but they were all taken by other tables, so that must mean they don't have enough salt and pepper for each table. The island is called the spice island but we asked for nutmeg on our latte, they had none, we asked for nutmeg ice cream, they had none. We wanted a mojito but no mint and I wanted a banana daquiri but no bananas. At one bar the next day I found a banana.
One bartender told me we don't have any bananas because you guys keep eating them. ?? But the staff at this hotel are lovely. Smiling, friendly, attentive if you can find them! The beach needs some attention, there's a huge rock base where you can't even enter the water, so only one good section to get in where everyone goes. They need more gardeners for the upkeep of their plants it is a large estate. Need more umbrellas for shade, everyone fights for them. Again with the chairs, as with other resorts, everyone puts their beach towels on them and thinks they own them as they go off for hours and leave them. [Details]

the resort is really nice the food is good.
Audrey, the manager is very professional and a great person
Andrew, Master omelette maker and a nice person
Alexandria, the hostess with the mostess
UV - Food manager
All the Sunwing Ladies go above and beyond the call of duty. [Details]

Beautiful location close to airport - incredible staff looking after your every need - hope to come back here in the near future! [Details]

I did not know what to expect as some reviews were negative. I quickly figured out that the resort had been working through the training of new staff, bringing all staff up to the Royalton standard and adjusting smoothly to increased vacationers. When we were there the resort was hitting its stride. Grenada is a beautiful island and this resort is a wonderful place to stay. We enjoyed it more each day. Special mention of Janelle-bar, John-lobby, Marsha & Priscialla Italian, Daliann-Nibbles, Whitney-Cafe, Manager of Reception, Yuvi-who spoke to and took care of everyone magically. Audrey your leadership can be felt in all aspects of this resort. I know this resort will be a favourite for all travellers. [Details]

We stayed for 7 days and really enjoyed the hotel and grounds.
We consider the service at the Diamond Club to be Concierge Service, not traditional Butler Service. There were some issues. As great as the staff was, there appears to be a disconnect between the Service Staff and the "Butlers". We should not have to ask the Butler to bring us more soap - Housekeeping should be doing this automatically. As well, not every suite got the same service. We did not receive a bottle of Champagne or fruit platter on arrival while others did. We requested a bottle of white wine but was told to ask the Butler, which we did. We never received it. I would ask for a Corona beer and was told there wasn't any but I kept seeing staff carrying cases of it. We finally found a bottle in the Diamond Club Lounge fridge on our last day. There are limited options for dinner, French, Italian and Indian (which we don't eat) and each have small menus to select from. We ate many of our meals at the Buffet which offered more selection. It would also be more appealing and provide more ambience if there were tablecloths and maybe a candle or flowers on the dinner tables. There's supposed to be a dress code for dinner, but it's not enforced. Nothing like dressing up for dinner and having the girl at the next table wearing Daisy Duke cut off shorts.
We enjoyed our stay but there's work to be done regarding the Diamond Club service [Details]

We really enjoyed our stay and would go back. Hotel was lovely, staff were amazing. We did Diamond Club and thought well worth the money for the extra perks. [Details]

We had a wonderful time at this hotel. The staff were attentive, the food was wonderful. We had opted for the Diamond Club and were happy with the inclusions. We would highly recommend and go back ourselves. [Details]

The property itself was lovely...we were in the new build right on the beach 3rd floor..at extra cost..the staff were friendly and earnest in their efforts, but seemed to have no support or adequate training for some of the tasks..I would criticize management/corporate for this...running out of beer, sometimes twice a day, only to wait til someone went to the onsite warehouse to retrieve another cylinder...the a la carte restaurants, couldn't provide multiple menu items on most nights, the main dining hall/cafeteria was 3 star at best...same things everyday/night, often cold, never a hot carving station, never a feature night, and the juices at the breakfast bar were super sweet, synthetic crystals...very shabby....this was marketed and sold to me as a 4.5 star holiday. Everything, including the flight was sort of shabby...the cabin of the aircraft was dingey, no screens for viewing, not even music in the armrest plug ins...on a five and half hour flight. When our return flight was delayed we still had to leave the hotel at the original time, or lose our free transfer!... [Details]

Our room was great. Food was good but not great. Not a lot of choices as seen at other resorts. Staff was friendly. Diamond Club was ok. I don't think we would pick Diamond Club option again as there were not many extras. Diamond Club lounge was very nice. [Details]

Disappointing. Didn't deliver a luxury experience as advertised. [Details]

Paid for Diamond club, but definitely did not see any benefit for this extra expense. Butler service was non existent until the last few days. [Details]

If we were to base our experience of the Royalton chain on this particular location, we would not ever book nor visit another Royalton Resort.

The level of expectations of Diamond Club service was not achieved.
The location of the Diamond Club area was surrounded by the main pool and all of it's distractions/events, sports centre, main activity area, children's activities and boisterous noises.

The level of privacy that we paid and expected was clearly not met.
We understood that the junior suite/ocean front swim out pool rooms would permit us the privacy that we were accustomed to and did not receive.

The poor design/layout of the Diamond Club area did not allow any sunlight until late afternoon. Our swim out pool was a comfortable arctic bath. Furthermore, there were not steps nor any allowance made to access the beach from the swim out pool. Very ill conceived design.

The Diamond Club Pool was also obstructed; great for those guests who did not care for suntanning.

Albeit not a fault of the resort, we were not able to swim in the ocean for our entire stay (December 11-25, 2022) as there was a red flag posted each day.
Most surprising, no life guard was present. Considering the Diamond Club Pool and the Main Pool were side by side, I would have expected a life guard to be on duty. [Details]

Hotel and grounds were beautiful. Food was very good. No beers in mini fridge on several days, no towels in our room on last day.
I credit this to travelling on the shoulder of the high season and post pandemic laissez-faire attitude of the majority of the staff. In most cases, felt like we were inconveniencing the staff.
There was exceptional service from some members of their staff. KERL. DENVER. DANIL, DARRY, RONDA [Details]