Freeport

The staff was truly wonderful. A special shout-out to the two ladies at the front desk on New Year's Eve and New Year's Day — they were incredibly helpful and genuinely concerned when my son sprained his foot. Their warmth and kindness really stood out. The on-call doctor was also amazing. Even on New Year's Day, he took great care of my son and made a stressful situation much easier for us. The beach was absolutely beautiful — definitely one of the highlights of our stay. As for the food, it was just okay. We wish we had been told in advance that there were limitations on the à la carte restaurants, as we started getting tired of the buffet. The three nights we did dine à la carte were good, especially the Mexican restaurant — that was our favorite. Unfortunately, the buffet experience was inconsistent. Sometimes the food was cold, items ran out, and condiments weren't always available. For the amount we spent, we would have expected better quality and consistency — more in line with a 4–5 star experience. Would we go back? Yes — but probably not at the same price point. If the buffet quality improves, we would definitely consider returning. The staff and beach made a lasting impression on us.

From the room, to the grounds, to the staff everything was incredible at Pelican Bay! It's perfectly located just a short walk from the marketplace and a short, scenic, ferry ride to Taino Beach (where you have access to the beach, pools, etc.). The grounds are beautifully landscaped with stunning water views. We were treated to breathtaking sunsets over the marina from our balcony. The lighting at night creates a magical ambiance throughout the grounds. We were in one of the more updated rooms. It was spacious and modern. I know it's a small thing but I loved the nice touches like hooks on the balcony to hang your beach towels. Housekeeping is every 2nd day..which suited us just fine. There are 3 beautiful pools but they were a bit too cold for us during our visit in February. There isn't a beach on site but in addition to the free ferry to the Taino Beach resort you can also pay $25 for a day pass at the Lighthouse Pointe resort right next door. We enjoyed the breakfast buffet .... lots to choose from and a bit of variety every day. You'd have to be extremely fussy not to find something to enjoy. We also really enjoyed our meal at Sabor Restaurant....wonderful service and delicious food! Bones Bar was also a popular hang out on the water's edge...cold drinks, reasonable prices and stunning views. There are numerous other bars and restaurants within walking distance (we enjoyed the Flying Fish right next door). We had nothing but positive experiences with the staff. Everyone we dealt with was warm, friendly and attentive. We highly recommend Pelican Bay if you are planning a trip to Freeport!!

Our week at the Lighthouse Pointe was Amazing. Great facilities and staff, the best food we have had at a Caribbean all-inclusive! Beach and pools were breathtaking. A dream come true.