Overall it was pleasant. However even though we specifically asked to be in the main building we spent two days in the Bay Tower! When we did get into the main building I had to complain 4 or 5 times aboutnthe man in a room nearby who smoked on the balcony. [Details]
Room
Quality - Price
Front desk & Reception
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
The staff are very helpful and friendly. It is quiet usually.
The weak points
The room certainly need to be refurbished. New beds would be nice.
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Certified
Hotel evaluation, Royal Kona Resort, Kona, HI
Helen Murphy, Keoma, AB
2014-12-18
This was a wonderful week at the Royal Kona! Beautiful accomodations, excellent service, and a wonderful location. I couldn't have asked for more! [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Business Services
Food & Restaurants
The strong points
Location!! Clean roomy,rooms, and very comfortable beds!
The weak points
none
0 0
Certified
Royal Kona Resort
Eunice Carvajal, Abbotsford, BC
2012-10-07
We had requested partial ocean-view and they knew there were 2 of us. When we arrived at midnite, the room they gave us only had one bed. I immediately requested for the same type but with 2 beds, which they provided on the next floor up. We had a lovely view of both ocean, courtyard, some mountains. Rooms are very basic with small fridge and coffee pot, and sink in kitchenette. Beds comfortable, has a private lanai but accessible to the rooms on either side because of architectural style. So at nite and when rooms no occupied you had to be sure to lock lanai doors. Convenient having bar/restaurant downstairs also with excellent bay view. Building obviously old but clean and well placed close to restaurants, open markets. It is right close to where the Iron Mountain marathon starts and ends. The resort probably has the best location on that side of the island. Price wise I would probably go back if all you require is a room to rest and sleep in. Our last day the two sinks backed up. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Food & Restaurants
The strong points
Location
The weak points
Age of building and facilities
0 0
Certified
Royal Kona
Frank Kulis, Mississauga, ON
2012-01-25
The room was very old and dated. the maid service never cleaned the room everyday. service was lacking. The view was great from the room morning and night. [Details]
Room
Quality - Price
Front desk & Reception
Beaches
Location
Bathroom
Staff / Crew
Cleanliness
Business Services
Food & Restaurants
The strong points
The location was in the heart of kona. the view to the water was awesome. the pool patio was nice and relaxing.
The weak points
The service was lacking. Room cleaniness was terrible. Food was average.It was better to go to the local restaurent. the beaches were about 10 miles north and 6miles south. definitely need a car if you are going to do alot of the activities
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Royal Kona
Hotel evaluation, Royal Kona Resort, Kona, HI
Royal Kona Resort
Royal Kona