United States

Very clean, great staff!

It was a very nice place to stay

Overall great experience.

Pickup at Orlando Airport was easy. My daughter didn't want to worry about car seats on the plane, so this resort was perfect--all transportation by bus! Check-in was a breeze where we received our bracelets (meals and access to 4-day pass). (We weren't told that the children's bracelet could be made smaller, and one of the group lost hers. It was turned in to Guest Services at Animal Kingdom--no problem.) A pamphlet in our room explained the meal plans to a T. Rooms were adjoining--great for extended families. Smallish rooms with 2 double beds. Plenty of drawers and cupboard space for 2. A little tight for 4 (plus stroller, diapers, etc.). Bathroom was serviceable, with bath and toilet separate from sink/closet--a definite plus with sharing space. Room and bathroom were a bit dated--but clean. Grounds were immaculate as was pool area. Pool heated to 85 F. Yes! Cafeteria was quite large and lines usually small (except at peak times), but went quickly. Lines for buses to different parks were well-marked. We often were able to catch the first bus. Anything we bought in the different parks was sent to our little shop in the hotel by the next day, so no walking (or going on rides) with stuffies, etc. Checkout was painless as was transportation back to airport. All-in-all, a great family (2 seniors, 2 adults and 3 little ones) trip. Thank you!

If your goal is to have easy access to the parks for daily visiting on a responsible budget - this is a great resort. Take the time and buy the meal plan though.

My husband and I stayed at the Golden Nugget. We had requested a king bed but upon check in we were in a standard room with two queens. The room did not come with either a coffee maker or a fridge. We went down to inquire and were not treated well by the front desk staff who stated if we wanted these it would be $50/night upgrade. We also could not order room service in this room! The sink would not drain and they didn't clean the room on our second day. The room was quiet and well ventilated.

General is good, only provide a minimum inroom fascility, no kettle for hotwater, no coffee bag, no basic requirement,

Absolute shit. First off every time I turned around they were pushing a time share repeatedly. Secondly I completely lost all water pressure and water without any notice. Thirdly I found a staple in the carpet by stepping on it.

Our room with a view wasn't ready the first night but that didn't matter as we arrived at 11:30pm....we were told to call down by 11am....that turned into later! They sent a bell boy and he helped us move to the 7th floor

DO NOT STAY HERE UNLESS YOU WANT TO BE ROBBED. Stayed at Harrah's May 2nd-5th and my group's suite was burglarized on May 4th between 6:00am-7:00am while we were asleep in the room. We had a handbag stolen along with a wallet containing one of the party's IDs and credit cards and fraudulent charges were placed on the cards. Harrah's is denying responsibility as they are saying we did not close the door properly but they did not provide us proof except a phone call stating they "investigated" already and that was their finding. Investigation was only completed after we had left the hotel, we did not receive any other information for the remaining duration of my stay. During our stay we discovered you do not require a room key to reach the floor we were staying at. Our calls with the risk management team revealed that while the key cards are required at certain times of night when there's more risk of theft, at the time of our burglary incident, the key card requirement was not applicable to our floor because the proper updates to our locks had not been applied yet so anyone off the Vegas strip, hotel staff or not, can walk into the hotel and access that floor. Risk management team continued to say it's not their problem that the floor was not secure and still tried to blame us, but the door was not properly upgraded and faulty to begin with. This is flat out negligence by the hotel as the floors are not secure for guests of the hotel and we were not made aware until we had probed further. Safe was also broken in our room, room hallways have no security cameras either. There are no security measures taken on this property - if you stay here you run the same risk as us of having your belongings stolen and your cards frauded. Avoid at all costs, we will never stay here again.