Riu Santa Fe

Riu Santa Fe
3.953.953.953.953.95
3.95 based on 746 reviews
#4 of 33 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Los Cabos
Rated 4.5 stars
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3rd time at the Riu and loved it

, Mississauga, ON
2024-06-07
This was our 3 rd visit to the Riu and we had a blast!
Check in was smooth, change of room was not a problem as we prefer to stay in building 7 away from the Riu parties (been there , done that ) ! [Details]
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The strong points
Cleanliness, staff, food
The weak points
None
Certified

RIU 2024

, Maple Ridge, BC
2024-04-22
This hotel was well maintained and with a good group of staff. The layout of this hotel is also done nicely. The food needs to have maybe a bit of an upgrade. The specialty dinning has to many restaurants which are Buffet style and only two of them have direct dining with a limited assortment to choose from. Otherwise I had a great time and I would definitely return to this location. [Details]
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Certified

Trip

, Maple Ridge, Br
2024-04-15
Amazing. More than I expected [Details]
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The strong points
Clean, organized helpful
The weak points
All excellent. Food at resort good.
Certified

Great time!!!

, Maple Ridge, BC
2024-04-15
We are a family of 3 and stayed at the RIU Santa Fe and we do not regret it! RIU offers a variety of entertainment for families and those wanting to party. The room was incredible with a beautiful shower and comfy beds. Our view over looked the quiter side of the resort (ocean view would've been nice, but way louder). The food was delicious with lots to choose from (Italian Restaurant was delicious). This a very big place that requires a lot of walking. The parties do get quite loud, even after it's over so bring ear plugs, but this only bothered us on the White Party night. They have great entertainment every night for the younger kids and things going on in their main foyer. Overall we were very pleased and would stay here again. [Details]
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The strong points
Maintained immaculately! Lots of spots to get chairs by the pools before noon (lots of shaded areas too). Many bar/drink areas. View of the famous rock formation from the pools/beach area is beautiful! Water slide options was a fun thing!
The weak points
The Steak house wasn't the greatest. We had to get in line 45 minutes prior to it opening and weren't overwhelemed by the food. They do not reserve so once they open and seat however many it's a come back and try again later in the evening.
Certified

Riu Santa Fe - Los Cabos

, Beaumont, AB
2024-04-01
Our first time in Cabo we had a great time at this hotel for the first time and would consider it again in the future. We would recommend being aware of your desired hotel room location as the environment differs greatly across the resort. Villa 7 is the waterfront villa and offers a quieter buffet option, amazing pool, two snack sources and one restaurant (also the buffet for breakfast). Other Villas are closer to: Parties (back of Villa 7), Waterpark / family activities etc. We visited during the second week of US Spring Break (Canadian Spring Break at the time). It was nice to have options to o to quieter locations of the hotel during different periods of the day and as long as you are out by 9AM you will have no problem getting a lounge chair. [Details]
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The strong points
In room alcohol and mini fridge all included were great. Great beach, view, swimming and reasonable walking distance (20 min) to downtown. Vendors were also reasonably respectful (although abundant). Bartenders were phenomenal.
The weak points
Food was good at the two buffets, however the 6 restaurants (we did not eat at Kulinarium) were not quite the sit down experience we expected. Front desk was not as helpful as we wished during a couple inquiries, but that may be individual not the resort
Certified

Beautiful resort

, Sherwood Park , AB
2024-04-01
The food was very good- rooms cleaned every day. Happy staff too! [Details]
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The strong points
Variety of food was very good- lots of bars on the resort so line ups were short, plenty of drinks.the maintenance staff was excellent- we had a problem with our safe- one call to the front desk& it was fixed in 45 minutes.
The weak points
No hot water. This resort does not have hot water- cool showers!
Certified

RIU Santa Fe

, Langley, BC
2024-03-18
I found the resorts set up with many Villas appealing and the trees, bushes and grounds are beautifully upkept. The buffets were delicious and huge variety of food.
The pools were spacious with many lounges and many poolside conveniences like bar service and cleaning staff, and taco stands.
I would not recommend going during spring break week unless you're a young college student. Then it would be the best.
Some staff were obviously exhausted and abit grumpy by the 2000 young people drinking and yelling and having good times.
The room was adequate but had no duvet cover, awful pillows, no robe or slippers offered.
The entertainment was very good.
I would consider going back another week for sure. [Details]
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The strong points
Lovely architecture and grounds Great nightly entertainment Amazing breakfast buffet and Italian-style supper buffet Lovely pools with many covered lounge areas
The weak points
No elevator in villas that are 3-4 floors high Lots of angry seagulls dive bomb your food if left unattended for a second Horrible bed pillows
Certified

Riu Santa Fe

, Surrey, BC
2024-03-07
The coffee wasnt replaced in the morning, coffee in the room is a MUST. [Details]
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The strong points
Clean. Good service. I will go back, no doubt. 98%
The weak points
I didn't like it i had to keep asking for coffee in my room. That's the biggest complaint I got.
Sanitary measures
100%
Certified

Feb 2024 Family Vacation

, Nanaimo, BC
2024-02-19
It was so much fun. The kids really enjoyed the water parks, the pools and the beautiful beach. In the evening, the kid entertainment was great along with the evening shows.
Staff were upbeat and friendly! Rooms were clean and well stocked. I would recommended bringing your own shampoo/conditioner. There are soap dispensers in the shower but ours was never refilled once we ran out. [Details]
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The strong points
Variety of buffets and on site restaurants. There were a lot of excursions you could book on site.
Certified

Loved Cabo; Rui Sante Fe did not disappoint

, Charlottetown, HA
2024-02-17
I really enjoyed the flow and layout of this property. It seemed well thought out. I did not try any of the restaurants but I understand they were quite good. I was very satisfied with the buffet every day for all three meals and was always happy with the amount of options/choices. [Details]
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Certified

What a party!

, Calgary, AB
2024-01-24
Everything was just amazing to be honest. I love party and Santa Fe delivered it in astonishing way. The food was my only disappointment as the buffet wasn't good at any of the restaurants. I had to live with Burger and nachos and wings for whole 7 days. Especially Sakura, which has the options for Tandoori chicken, daal makhni etc but no where close to the quality. I compared with the last hotel I stayed in Canun Grand park royal which had no party no fun but food was amazing even when I am more inclined towards chicken and veggies dishes. I had to go to Namastey India in Cabo city to eat food and feel comfortable. [Details]
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The strong points
Party Location
The weak points
Food is the only thing
Certified

Gourav

, Oshawa, ON
2023-12-19
Awesome [Details]
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The strong points
all perfect
Certified

Amazing!

, Airdrie, AB
2023-04-25
It was amazing! Weather was great! Pool was nice and clean! Food was fantastic! The only complaint we have is the safe not working properly and having to get it reset 3 times and then not coming ontime or even close to ontime! My wife spent 5 hours in the room waiting for a scheduled time for 9am and again for noon. Very horrible customer service on their part for that. Bathrooms did not flush properly around the resort and I think they need more for the amount of people that stay there aswell. Other then that it was fantastic! We would go back again! [Details]
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The strong points
Food, pool
The weak points
Safes, bathrooms on location
Certified

Nice resort if you like to party

, Abbotsford, Br
2023-03-20
The hotel itself is nice - it's clean, staff is friendly and very attentive. The food is mediocre, at best. If you like eating the same thing over and over again, then you'll be fine. It seems the food gets recycled from one restaurant to the next (meaning if it isn't eaten at breakfast, you'll see it at lunch and dinner, and then again the next day..... in some new shape or form). We did go to every a la carte restaurant, but always found ourselves disappointed, leaving midway through the meal to hit the buffet - at least we knew what we were getting there...

We sadly didn't do our research. We didn't know this resort is very well known as the "party resort", where all the college 20-somethings go for a good time and a 24-7 party. It was US college spring break during our time there (we're from Canada... a bit different here), but after surveying a few people who've been before, it sounds like it's really no different at any other time of the year. It was very much a frat-sorority sex party the full duration of our stay with loud, drunk young adults everywhere. The middle pool by the main buffets though, was our saving grace, which had a few more of us 30-40 year olds looking for any sort of reprieve from the party-party-party that lasts until the wee hours of each and every morning.

If I was in my early 20s looking for a good time, 'free' booze, and didn't care what I ate to keep me sustained throughout the week, this resort and experience would have been a lot of fun.

If you're 30 , this likely isn't the experience you're looking for. [Details]
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The strong points
Rooms were clean, staff was great.
The weak points
24-7 party, loud drunk people everywhere.
Certified

Riu Santa Fe, Los Cabos

, Edmonton, AB
2023-02-14
Riu Santa Fe, Los Cabos [Details]
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The strong points
Our room maid was excellant - room #6006
The weak points
There seems to be a shortage of water issue!!
Certified

January 2023

, Calgary, AB
2023-01-30
Big resort . Food is good . Really not the best choice for Seniors . Overall a good experience. [Details]
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The strong points
Very clean , friendly staff.Big resort. Buffet was good
The weak points
Resort is big , Do not really recommend for seniors, as the beach access is fairly steep . A fair amount of walking to access areas of this resort
Certified

Xmas getaway

, Richmond Hill, ON
2023-01-07
My family and I had a great stay at Riu Santa Fe. The resort was newly renovated so everything was modern and clean. Very comfortable and spacious rooms. Buffet had many options and food was good. [Details]
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The strong points
Easy access to many pools, and always food, and drinks nearby.
The weak points
Washrooms weren't always working. The water in the water park and the pools by the beach were too cold so couldn't stay long.
Sanitary measures
Some staff were wearing masks outdoors but almost always wearing a mask indoors.
Certified

Amazing resort, staff and location. Top Notch!

, Edmonton, AB
2023-01-02
Unfortunately we, at not fault of the hotel, were delayed 26 hours getting to Cabo. But we certainly made up for it when we did. Amazing resort easy check-in and clean well appointed accommodations. Resort food is always different than home but the quality here even at the buffet was as good as you could hope for and the steakhouse was amazing. As a pro tip ask for lobster tail on top of your steak. Yummy. Pools were super clean and pool bars attentive. Stop hesitating and book this resort now we certainly are again next year. [Details]
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The strong points
Food, Rooms, Staff, Cleanliness, Access to Multiple Resorts
The weak points
Could be more nightly entertainment
Sanitary measures
Perfect
Certified

Pleasant experience!

, Calgary, AB
2022-07-23
The rooms were clean and the staff was amazing. Everyone goes out of their way to assist you and is all so friendly. [Details]
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The strong points
The staff are very friendly.
The weak points
Weak wifi in the room.
Sanitary measures
Mask was offered in the dining areas.
Certified

June

, Calgary, AB
2022-06-24
good hotel but needs a few renovations which i understand will be done in the near future. [Details]
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The strong points
good service, food and accomodations.
The weak points
still require masks at buffets and italian restaurant is still buffet. cannot make a reservation and were told it would be 20-30 minutes before we could get in although the majority of tables were empty. good food though.
Certified

Beautiful grounds BUT too loud,lacked housekeeping

, Edmonton, AB
2022-04-11
Unfortunately the beautiful grounds and scenery on this resort is not enough to get me back there again. Initially we were placed in a room very close to where the loud, booming, yelling and screaming pool parties are held many days out of the week. After two days of little sleep, Edna at customer service was very kind and moved us to a much quieter area. But unfortunately when we went to this area we had housekeeping service only one day out of four, and that was because I once again walked the 15 minute walk with a foot injury to the main building to complain in person because calling the customer service the night before resulted in zero results. We were out of toilet paper, we were out of Kleenex , we needed clean towels and a broom to sweep the sandy floor but none of this came even after repeatedly calling them. Two days later the kind lady at customer service sent a supervisor to clean our room and then it was immaculate. The supervisor was promised to come back the next day but never did show again, sheesh . Therefore housekeeping is going to get a zero …. We actually seen a house keeping trolly elsewhere in our building and “stole” toilet paper and Kleenex for our room, that's just unacceptable!

As for the noise level, the booming from music and yelling and screaming from drunk teenagers/younger adults in the hallway and stairwells of both buildings was pathetic. And this went on till wee hours of the morning for the first two nights. This is definitely a resort for younger spring break type people, which is unfortunate because it's a beautiful resort with very clean swimming pools and beach area.

The food was under par in almost all of the restaurants as well, that was if you got in without waiting in a long line only to find out that you're putting your name down to come back in an hour, at least this was at the steakhouse which was the only one that served a la carte and was close to our building for supper. There was many many many unused sections/tables in the restaurant, just too understaffed to use them, therefore you were put on a waiting list. Most of the other buffets had bulk food that looked and tasted like bulk food, I was very disappointed and by the end of the week frustrated …. In addition because they stopped making fresh breakfast to refill the trays an hour before closing time, you just got crispy old stuff ( or stood in a very long line up where one chef could make you something fresh) [Details]
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The strong points
Bar and restaurant staff are very friendly, they are understaffed but work very hard Cleanliness of the beautiful grounds and pool areas only A la carte food in the steakhouse
The weak points
Terrible terrible housekeeping in our room! Under par food in all buffets, especially breakfast Lack of evening customer service
Sanitary measures
Masks in restaurants only
Certified

Our Riu Sante Fe Vacation

, Chatham, ON
2022-02-19
We had a not to bad experience at Riu Sante Fe. The hotel is clean and well maintained. The food was o.k. and not like other resorts we have stayed at. The staff was not as friendly as other resorts we stayed at as well. There was a lot of noise around the pools everyday. Other guests had their own music playing around the pools and made it sound like a circus at times. At night there was a lot of yelling and noise from other guests rooms until 2 or 3 in the morning. There were a lot of intoxicated guests that were loud and disrespectful around the main pool area. We would spend our time around the less noisy pool close to the main entrance. When we went to the Spa the Jacuzzis were cold and not heated. If I had young children with me I would not take them to this resort due to the high level of alchohol being present. The entertainmaint was not what we were used to at other resorts we stayed at. I don't think we would return to this particular resort anytime soon. [Details]
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The strong points
Clean, affordable, nice view,
The weak points
Noisy, Food o.k. Vendors on the beach were in your face all the time.
Sanitary measures
Good, masks were worn, sanitizer available.
Certified

Great stay

, Vancouver, BC
2022-02-14
Great experience. Most of the food was very good, plenty of beach chairs everywhere, bartenders are fast and friendly, all staff was pleasant. Great value for the price. If you want luxury go to the Riu Palace next door. If you want a nice vacation on a moderate budget, this place is great - just keep your expectations in line with what you're paying and treat everyone with kindness. [Details]
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The strong points
Asian restaurant, view of the ocean, friendly staff, whales paying in the ocean every day
The weak points
Confusing layout, steakhouse not great, can't safely swim in the ocean, beach vendor stole our phone, same drink made differently by each bartender
Certified

Covid-19 effects on resorts is real!

, Ottawa, ON
2022-01-31
I have stayed at this resort multiple times over the years and it's always been a good experience. However, this last vacation showed me that supply chains have affected even resort destinations. The rooms are in a significant state of repair. The grounds are still well maintained, but the buildings and pools need maintenance! The quality of food in the restaurants has markedly decreased. It was sad to see! [Details]
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The strong points
Staff from previous years are still there so smiling faces and warm welcomes were appreciated. It was good to catch up. The entertainment and social amenities were the same as in previous years. Activities led by the social teams were still available.
The weak points
The quality of food and availability has decreased so significantly that I ate off the resort multiple times. Cleanliness is still quite high but the disrepair to infrastructure was shocking! Buildings, rooms and pools need better maintenance.
Sanitary measures
The resort respected Covid-10 restrictions. Face masks are required in all eating facilities e.g. restaurants. Walking around the resort you can go unmasked and in the outdoor bars too. There are PCR testing services available on the resort.
Certified

We changed to Catalonia Riviera Maya and Yucatan

, Peterborough, ON
2022-01-27
The worst trip and flight ever and this was #20 for us? [Details]
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The strong points
Maid service
The weak points
no rep from company for several days 0 - so no show for information, food was not hot, cooked properly. pool bars packed with people and those that held tips up served first. noisy in the halls - no security to keep areas so we could sleep...
Sanitary measures
seemed ok - but many guests not masking - staff mostly wore them correctly
Certified

Riu Santa Fe

, Edmonton, AB
2021-12-31
We definitely are left with mixed feelings about our stay. It did not feel like a 5-star hotel. They should update their main picture as we did not see that pool area anywhere. With Covid-19 areas of the resort were closed and many shows canceled. [Details]
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The strong points
The resort is large, with 2 adult resorts on both sides. The employees are constantly working and making sure the grounds are clean and maintained. Several different restaurants. Staff is very friendly
The weak points
We were given a room with a king sized bed for our 3 teenagers, we asked for 2 double beds, they would only give us a cot. Never stocked our fridge Pools closed at 6 Many events canceled Shows ended early First come first serve for restaurants
Sanitary measures
Masks worn in lobby Hand sanitizer was provided at many locations. bathrooms out of stock of soap. Covid testing was very inconvenient, expensive and unorganized, testing only from 9-11, but actually opened at 8, not done in a very clean room.
Certified

6/10 resort

, Thornhill, ON
2021-12-30
This is my second time to this resort for a one week stay and it was not the best experience. The room was okay, super out dated. Light bulbs were burnt out. The food was decent but was not hot and fresh and most times food stations were left empty.

The overall look of the resort was nice. The beach is full of people trying to sell you bracelets and goods but it got annoying. [Details]
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The strong points
Resort looks.
The weak points
Food and drinks. Barely any food. themed dressed dinners weren't the best. Towels access. Beach was nice but people trying to sell are super strong and vocal.
Certified

Fun time - Not Greatest Amenities

, Ardrossan, AB
2021-12-25
We had fun with our friends at this resort however the rooms and food were not great.
We booked for our honeymoon and received a room with two seperate beds and no decor for the occasion.
Changed us to a room with a king on other side of resort from our party and gave us room keys that didn't work, safe didn't work and bugs on counters.
Being our honeymoon we thought there might be some nice towel art or something at minimum to mark the occasion.
The restaurants could not keep up with the food demand and bins were often empty for quite some time. There was enough variety if you are a picky eater to find something though. [Details]
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The strong points
Foam party was super fun It was nice they played a movie in the lobby each night before the entertainment. Lots of pool options. We were able to get into any of the restaurants relatively easy.
The weak points
Food was often not replenished fast enough Bartenders could not keep up The only resteraunt that wasn't a buffet was the steak one. Rooms were not well kept (safes in multiple rooms were not working or damaged, bugs on counters, dirty towels)
Sanitary measures
The only time you were asked to wear a mask was in the restaurant when filling up plates. More seated dining and less buffets would be a helpful covid measure instead of the other way around. More hand sanitizer stations would also be welcomed.
Certified

Not impressed

, Medicine Hat, AB
2020-03-23
Too many spring breakers no consideration for guests not on spring break poor service not good food shows sucked hated how you served your self at the alcart restaurants very disappointed in service [Details]
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The strong points
Nice beach and location the massages at spa were great
The weak points
Too many to mention we will never be back
Certified

Riu Santa Fe

, Emerald Park, SK
2020-01-17
Very large resort. Lots of walking. Resort grounds, public areas, rooms are clean. Friendly staff. This is a party resort - quite noisy at times. [Details]
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The strong points
The resort grounds, public areas, hotel rooms are clean. Staff is friendly.
The weak points
This is a "party" resort - noisy. Oceanview is partial oceanview (you look to the side of your balcony). King bed is two double beds pushed together. Didn't really notice any security around. Wifi drops a lot.
Certified

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