Montego Bay

We enjoyed our stay and had great experiences throughout the resort. Reception upon arriving and checking out were rude and not helpful at all. It wasn't just 1 person but a few. Entertainment was amazing and definitely some stand out employees such as Bubbles and Flex. The swim up bartenders Sharon and Michelle were amazing and always polite regardless of how busy it wis. The food was fantastic and the best we've had at a resort. Davia who was on the meat station went out of her way to say hello every time. Last but definitely not the least is Winston the stage bartender. He was always smiling, friendly and funny. Rooms were small but clean but the shower pressure/temperature needed repair.

Where to begin. Upon arriving and filling this trip is to celebrate my 60th birthday we were accosted immediately asking for a breakfast meeting and to pay for an upgrade, this achieving went on for 3 days, despite clear rejection of the so called offers. We just wanted to relax. Upon checking in we had one request, brother and sister staying separately from my wife and I, two beds please and reasonably close together, can this be accommodated, yes, no problem. We get them to their room. One bed. Bad start. Our room is OK, the caulking is horrible, but nothing in recognition of my birthday..which I would have expected. Then, their air conditioning does not work in the kids room. This lasts 2 days. At night a technician comes to fix the air conditioning and I ask if it can be fixed, yes is the answer, ok. Also there is drywall dust everywhere, can that be cleaned up (obviously) and again yes. Next day comes. Our kids are roasting, the ac is not fixed, drywall dust not repaired. Then the power is out. I go to the front desk as now we have no choice but to move our kids/young adults to another room. I ask to speak to the manager, not an option, this needs to be dealt with without speaking to the manager?? So they move them to another rom in our block far away from us. I was told perhaps the issue was I asked rooms to be close together hence this issue (that makes zero sense). We paid and attended several excursions and they were good, the highlight of the trip, the service at the resort was the lowlight. Then as the vacation is coming to an end, we are now far from our kids and we forget to tip the housekeeping. My son showers and finds obvious blood on the towel in a 'clean' towel. Then I find a hotel manager. We show him the bloody towel and he says he is going to sort it out. No offer for a denial meal, no champagne, no refund..another promise. Last day of the trip comes, zero housekeeping in our kids room, no towels. Not even bloody ones. The offer now is to upgrade our next stay..not sure what to say..deliver on promises. 3 stays at H10 resorts twice this year, running back and forth to the front desk asking for basics did not meet my expectations of this trip from the cost and significance of it.

Great place, my 2nd time here. Resort has lots to offer to all diff groups of ppl.

Our recent trip to Jamaica was absolutely incredible! We stayed at the Hideaway at Royalton Blue Waters, and it was nothing short of amazing. The resort was stunning—very clean, elegant, and peaceful, with top-notch service and breathtaking ocean views. The adults-only atmosphere made it the perfect spot to relax and unwind. The food, the entertainment, and the amenities were all exceptional. Jamaica's natural beauty, friendly people, and vibrant culture made this trip one to remember. From relaxing by the beach to enjoying delicious local cuisine, every moment felt like paradise - Thank you!

We really enjoyed our stay here. Our room was beautiful with a stunning view. The staff were top notch especially Lady D and Alrick. The food was excellent. We were thoroughly entertained at the Japanese Kiniro Teppanyaki and would like to give 5 stars to Jerome and the Italian La Toscana. All the restaurants were great but this was our favourite. There was entertainment in the lobby and a show in the theatre or by the pool every night. The poolside bar, activities and entertainment were an added bonus. We would definitely recommend this resort.

The hotel is very nice, and clean. Front desk staff were very attentive and polite. The room was very nice and the staff were very good in cleaning. Activities and entertainment was very good. The food was for the most part good, however I find the restaurants one dimensional.

I have been twice to this resort this past year and I will DEFINITELY GO BACK!!!! Loved everything about the resort… restaurants were all fantastic… pool was amazing and of course the drinks were fabulous!!! The staff were all so sweet and helpful.. can't say enough about the whole resort experience!!!! A

I had a short 4 night stay at this beautiful resort with 10 friends. There are so many restaurants to choose from. The staff as amazing. The nightly entertainment is outstanding. My the stage to the piano bar, you will love it all. The beaches were fabulous. The pools are amazing. I can't wait to come back.

The staff are all so friendly The resort is clean Food is great and perfect portion sizes The entertainment was spectacular every night I tried a couple of new activities stand up paddle boarding and painting !

I read a lot of reviews before we went to Secrets Wild Orchid and since we've been back and I wanted to write as comprehensive a review as possible for future visitors. BACKGROUND: Went on a couple's trip from Feb 10-17 2024 (during Super Bowl and Valentine's Day). We booked a Preferred Club King Swim Out that had butler service included. CHECK-IN: The check-in process was a breeze. We arrived around 4:00pm and we were in our room about 30 minutes later. The Preferred Club check-in was nice and relaxed. We were pushed a bit to join a breakfast and sales promotion during our stay. I read about this in advance and simply said no. There was a little more effort to get us to agree, but when I simply said “I don't want to but thanks”, they stopped and that was it. I read reviews of people getting really pestered and pressured during check-in, but this wasn't the case with me. We then met one of our butlers who took us to our room and showed us around a bit. THE ROOM: The room was excellent. Spacious and very clean. Yes, there are some signs of wear and tear (some scratches in the wood closet, an area rug with some worn spots) but nothing that screamed to me that this place was neglected. The bed was firm and comfortable, all the linens, towels, robes, etc. were clean. I requested a bottle of champagne and it was there, chilling on ice. The view was stunning and everything worked. I've read other reviews about how cold the room is and yes, it was quite cold and felt even colder when coming in from the Jamaican heat outside. We were able to adjust the thermostat to get the temperature up slightly. Now saying all of this, I can understand how difficult it must be to maintain a consistent temperature in these suites. I can truly say that we both got used to the cool room temperature and, in fact, welcomed it after being outside all day in the heat. Overall, the room was exactly what I expected. THE BUTLERS: Our butlers were Kenroy and Duran and these two gentlemen were the best. Every day, we had our spot on the beach reserved for us with a cooler full of beer and water and later on a bottle of champagne and a coconut delivered without asking. Every night we had our dinner reservations taken care of which meant that we never had to wait around for dinner. If we needed anything (more drinks, lunch, snorkeling arrangements, a golf cart lift to the other side of the property) all we would have to do is call and they would show up with a smile. I understand that this is a perk that we paid for and that a lot of people complain about lack of beach or pool chairs, waiting for dinner reservations, etc. which are all valid. But if you have the means to do so, I highly recommend the butler service as it takes your vacation to another level. THE PROPERTY: The property was excellent. All three resorts (Wild Orchid, St. James and Breathless) were clean and with beautiful landscaping. I heard some complain about the lack of bottled water on the property, but there are barrels full of iced bottle water throughout the beach. The beach itself was gorgeous. The pool was clean and every night we saw multiple staff ensuring that it would be pristine again first thing in the morning. The fitness centre, although small, had a wide array of machines and some free weights. It can feel cramped in there when there's more than 5 people working out at the same time though. THE FOOD: We tried the Mexican (Il Patio), Italian (Portofino), French (Bordeaux), Jamaican (Blue Mountain), Fusion (Altitudes – Rooftop @ Breathless) and Seafood (Oceana). We skipped the hibachi place as it's not our thing. The food was what you'd expect from a resort: average portion size that is done in a catering fashion. I read reviews of some people complaining that the food was lukewarm and yes, sometimes we did get food that could've been hotter, but this didn't happen regularly. The portions can be on the small side if you're a big eater. But in that case, order more food. It's an all-inclusive. We saw it happen. We ate our breakfasts every day at the World Café buffet, although we had the option of the Preferred Club breakfast buffet (good selection for a small buffet) and a la carte at Bordeaux. We also sampled the jerk chicken from the cart (AMAZING!) and the jerk chicken and pork and patties from the Barefoot Grill (also AMAZING!) for lunch. We also had some snacks from the Preferred Club from time-to-time and they were quite good too. I'd give the food an 8/10. ACTIVITIES: We didn't do much. We mostly stuck to our usual spot relaxing on the Preferred Club beach or at our swim out. We stopped in at the Super Bowl party (which was a great setup on the beach with tons of food and drink) and we went to a couple of the shows (good bands playing reggae music and some standard resort type entertainment). We did get a private snorkel from Floyd the lifeguard which was a highlight of the trip! Highly recommend. THE SERVICE: The service was so friendly. Kenroy and Duran were amazing butlers. Sean and Mathew were fantastic bellmen who were always smiling and joking. The staff that ran the Preferred Club bar and buffet were always happy to see you and get you whatever you needed. The café staff were top notch and efficient and made the best lattes and americanos. Rodney at the rum shop was not only friendly, but very knowledgeable and happy to let us try multiple rums. The lifeguard Floyd was amazing taking us out on a private snorkel where we saw some amazing fish, including an eagle ray. Dowaine and Alona at the Barracuda bar were engaging and awesome. Overall, this was the best service I've ever received on a vacation and I've been to Sandals, Excellence and Barcelo properties before. SUMMARY: This is a great place. If you're the kind of person that can afford a little more to add the Preferred Club butler service to your vacation, I would do it and I would specifically ask for Kenroy and Duran. This made the whole vacation more relaxing and enjoyable. If you're expecting a room that looks like you're the first person ever staying in it… if you're expecting Michelin-star rated meals prepared by world-renowned executive chefs on a daily basis… if you're expecting drinks like Dom Perignon, Clas Azul or Louis XIII cognac… then I'm afraid this place is not going to cut it for you. However, if you want to be treated like royalty, eat well, drink well and stay in a clean, comfortable and well-appointed room, in a beautiful paradise surrounded by friendly people, then book your vacation here.