Iberostar Origin Playa Alameda

Iberostar Origin Playa Alameda
3.553.553.553.553.55
3.55 based on 365 reviews
#24 of 70 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Varadero
Rated 4 stars
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Awesome Iberostar Playa Alameda ❤️

, Boischatel, QC
2024-08-05
I loved the Iberostar Playa Alameda ❤️

It is a very familiar hotel where the employees know how to treat you as if you were at home. They are all super friendly and always have a smile on their face.

I really liked the breakfast buffet and the themed restaurants, but Italian and Creole.

The beach is wonderful, the sea water is transparent and the sand is very white and super fine. Taking walks at sunset is a joy.

The shows are very good, almost all of them in the Alameda except the magic one that was in the theater.

In short, we were very pleased and we would love to repeat soon [Details]
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The strong points
Staff
Hotel reply, PR/Marketing, on 2024-08-28
Dear Ale, We are delighted to hear that you would like to repeat the experience with us. We would be honored to welcome you back and continue to make wonderful memories together. Kind regards, Quality Manager Iberostar Playa Alameda

Magical

, Ottawa, ON
2024-07-25
I loved the Iberostar Playa Alameda hotel. I was pleasantly surprised. [Details]
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The strong points
Beautiful beach good service of restaurants and the bars
Hotel reply, PR/Marketing, on 2024-07-31
Dear Ami, We are glad to hear you had such a great time in our hospitality. Our colleagues cannot wait to have you back. Kind Regards, Quality Manager Iberostar Origin Playa Alameda

Fantastic vacations!

, Québec, QC
2024-07-23
This hotel is so awesome [Details]
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The strong points
Everything was perfect!

Fantastic vacations!

, Québec, QC
2024-07-23
This hotel is so awesome [Details]
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The strong points
Everything was perfect!
Hotel reply, PR/Marketing, on 2024-07-31
Dear Nahed, Thank you for your vote of confidence in our services. We will be delighted to have you back. Kind Regards, Quality Manager Iberostar Origin Playa Alameda

Lovely hotel!

, Québec, QC
2024-07-18
J'ai trouvé l'hôtel Iberostar Playa Alameda incroyable. Je n'étais pas venu avec beaucoup d'attentes, mais j'ai été agréablement surpris. À commencer par les employés, qui sont presque tous charmants, toujours souriants et prêts à vous aider pour tout ce dont vous avez besoin. La chambre qu'ils nous ont donnée est très mignonne et tout était très propre. La fille qui a fait notre chambre nous a laissé chaque matin de super jolies figurines réalisées avec des serviettes et des fleurs. La nourriture est délicieuse et j'ai adoré l'emplacement car il était proche de la piscine et de la plage. C'est vrai qu'il y avait un peu plus de variété dans la viande, mais il y avait beaucoup de légumes. Le restaurant à thème italien propose une grande variété de choix, ce qui est apprécié et la nourriture était délicieuse. Nous avons adoré la soupe aux tomates et les pâtes, en particulier celles qui avaient un peu de vintage, étaient délicieuses. Bravo au chef. Le petit déjeuner était également très bon, la fille aux omelettes est charmante et même le pain est délicieux. J'ai beaucoup aimé le bar du lobby, très cool, et avec le serveur très sympathique et bavard, qui nous faisait toujours rire. L'avenue est très belle tout comme le lac avec ses poissons colorés. Et nous avons trouvé le spectacle du soir très bon avec autant d'artistes différents chaque jour. Merci également aux animations qui nous ont fait passer un très bon moment en dansant et aux relations publiques qui sont très très sympathiques. Bref, un hôtel très familial, où nous avons passé un merveilleux moment. Nous y retournerons certainement et le recommanderons à tous nos amis. [Details]
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The strong points
La plage

Fantastic experience! ❤️

, Wendake, QC
2024-07-18
I found the Iberostar Playa Alameda hotel incredible. I didn't come with many expectations, but I was pleasantly surprised. [Details]
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I liked it all! ❤️
Hotel reply, PR/Marketing, on 2024-07-31
Dear guest, Thank you for choosing us. We will be honored to welcome you back soon. Kind Regards, Quality Manager Iberostar Origin Playa Alameda

Our Stay for the week at Iberostar Playa Alameda

, Glenburnie, ON
2024-04-13
We had a good week at this resort, Good value for the money with awesome attentive staff for the most part.
Food was hit and miss however, we did not go hungry. A vegetable other than cabbage would have been appreciated, 7 days was just too much cabbage. Chicken and grilled fish were great! We had fresh eggs every day! Omelette station was amazing.
We finally had to leave a tip to get clean towels and then they were old, had holes and stunk. We should have kept the original towels for the week. It was an issue to get a lounger, people would place towels on them early in the morning and not go back till 3 or 4 (witnessed this). This is wrong. We had to sit in the sand or side of pool while towel covered loungers remained empty. Management should monitor this. [Details]
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The strong points
The staff at this resort put a lot of work into making clients feel welcome. A spectacular job is done with keeping the resort clean. The pool is clean and in great working order. The rooms are clean and always had hot water
The weak points
Many put towels out on loungers first thing and did not return till late in the day. An every day thing. Put towels in shower for replacement on 3rd day but returned to the racks. Left a $5 tip on 4th day and got old, thin, smelly towels with holes
Sanitary measures
Clean resort, clean rooms. Towels need to be replaced, they have a dirty smell and are not white.
Certified
Hotel reply, PR/Marketing, on 2024-04-18
Dear Karen, Firstly, we would like to thank you for choosing us and for taking the time to provide this valuable feedback. Regarding the shortcomings you have identified, we would like to offer our sincerest apologies. We take your comments seriously and our management is looking carefully at every area to make sure everything works properly. We will do our best to surprise you with positive changes in the near future. Kind Regards, Quality Manager Iberostar Playa Alameda

Bel endroit pour adultes

, Mayo, QC
2024-03-19
Nous avons séjourné à cet hotel en mars 2023. Nous étions 3 amies et nous avons beaucoup aimé cet hotel pour adultes. Nous avons manqué de rien à part la 1ère journée pas de café avec caféine au déjeuner le lendemain de notre arrivé. Il y avait du vin rouge, blan,rose, du champagne, de la bière en fût, du tequila à la mangue et au fraise, vodka, rhum, etc. Oui le buffet est redondant mais c'est Cuba et il font ce qu'il peuvent avec ce qu'ils ont sous la main. Il y avait une station à omelette, du saumon fumé, de l'agneau, poulet, boeuf, porc, frites, hamburger, hot dog et tout étaient bon.

Dans les salle de bains publics il manquait parfois du papier de toilette, mais ils étaient rapide pour en mettre d'autres.

Les gens qui se plaignent que les serviettes dans les chambres et les draps n'étaient pas changés au 2-3 jours est-ce que vous le faite dans votre pays? La réponse est non, donc lâcher de vous plaindre le ventre plein! Vous visiter le 3e pays le plus pauvre au monde donc ayez l'esprit ouvert si non aller en Hawai, Jamaique, République, etc si vous être trop prince/princesse.

Il y a de l'animation le soir à la terasse et un discotèque jusqu'à 1h00 le matin ou moins s'il y a des gens. Le jeudi est la journée cubaine et il y avait des ribs avec des bananes plantain qui goûte comme des frites, le vendredi à la plage ou tout près c'est la soirée Rock.

Que dire des gens! Ils sont tellement sympatique et ils travaillent d'arrache pieds (7h00 à 1h00 du matin avec seulement quelques heures de repos).

Nous étions dans le bloc 18 et les chambres oui ils ont besoin un peu de peinture, mais très spacieux. Le matelas étaient confortables et je ne ressentais pas les springs dnns le dos. L'air climatisé était fonctionnelle et asser froide la nuit, donc j'ai dû la fermer. La télévision n'était pas fonctionnelle, mais j'allais dans la chambre pour dormir, me laver et m'habillé donc ce n'est pas important pour moi de regarder la télévision.

À la plage, il y a de la danse, aquaforme et aérobie style cubain le matin. Nous avons eu aussi pour 20$ Canadien une queue de langouste pêché directement en avant de nous et elles étaient servies direct à notre chaise sur la plage. Si vous voulez autre chose avec votre langouste, allez chercher des frites/salade et ustensils au rancho* tout près de la plage.

Nous avons adoré notre séjour et nous y retournerons! [Details]
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The strong points
Plage, gens, propreté du site
The weak points
eau tiède dans ma chambre

I love Cuba

, Mississauga, ON
2024-01-21
As a long-time Cuban visitor (my first time was in 2013) and reading many of these reviews, I feel compelled to add some insight and relative information for future Cuban travelers.
First, Cuba is not St.Kitts or St. Maarten or Barbados when it comes to luxurious, full-amenities Caribbean vacations where a single week at these locations will cost you 2x-3.5x compared to Cuba.
Cuba was impacted very hard due to Covid and continues to suffer due to a huge drop in tourism revenues (which also reflects on its hotel resources). To add to this economic loss, American sanctions have brought very much pain for an average Cuban..and yet they try very hard to make your stay a pleasant one. I stayed at Iberostar (my first time at the hotel) for 9 days through the month of December (2023) and found it very deserving of its 4 rating. There were some minor hiccups here and there, but if you have traveled to Cuba before, you can laugh it off since this is what makes Cuba unique. You either love Cuba or don't as an outsider and a tourist. Many who decide to travel to Cuba are because it is relatively cheap compared to other Carrebian locations, has amazing beaches, very safe for an outsider, has beautiful and warm people, and has rich culture and nightlife.

As an afterthought, I would like to add for the many who seem to be full of complaints about Cuba; If you tip your waiter/waitress, Uber driver, or delivery guy in Canada, consider leaving a Looney (or more) after some meals during your Cuban vacation. This also goes for all other hotel staff including that guy who drove you from the hotel reception to your building (room) during a heavy rain storm. He will gladly take your luggage up 3-flights of stairs. [Details]
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The strong points
Warm and kind people, beautiful beaches, very safe and rich culture, and nightlife.
Hotel reply, PR/Marketing, on 2024-01-30
Dear guest, Thank you so much for choosing us and for sharing this detailed feedback with other travelers. It will be an honor to welcome you back in the near future. Kind Regards, Quality Manager Iberostar Playa Alameda

Smokers Paradise

, Redcliff, AB
2024-01-15
Beautiful beach, kind staff, great variety of beverages, very good, savoury food.
Shortage of loungers largely due to guests saving chairs. Intermittent internet service, firm bed, flat pillows.
Definitely recommend bug spray as the mosquitos were vicious after the rain.
Many tourists from Canada, Russia and a few from other countries and smokers were everywhere… cigarettes and cigars. [Details]
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Certified
Hotel reply, PR/Marketing, on 2024-01-18
Dear Lee, We would like to thank you for trusting us your holidays and for sharing this helpful feedback. We will do our best to conquer you with a much better experience in the near future. Kind Regards, Quality Manager Iberostar Playa Alameda

My mark is 4-

, Toronto, ON
2023-12-23
The room was very specious but old. The balcony door needed repair. There was no hot water for 5 days. Three bulbs needed to be changed. Personnel were good. The swimming pool was very shallow. Not enough reclining beds at the pool especially when too windy at the beech. Not enough bed at the beech when the weather was good. [Details]
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The strong points
Decent food for Cuba Lots of good international drinks at the bars Close to the beech Lots of staff at the beech Many bars and restaurants Friendly staff They have decaf coffee
The weak points
Swimming pool is shallow Old rooms need repairs Far from airport The line for eggs was too long at the breakfast
Sanitary measures
No hot water for 5 days
Certified
Hotel reply, PR/Marketing, on 2023-12-29
Dear Serge, Thank you for choosing us and for helping us to improve with your valuable suggestions, which we have already communicated to the departments involved. We will do our best to surprise you with positive changes on your next visit. Kind Regards, Quality Manager Iberostar Playa Alameda

Vacationer Beware

, Vancouver, BC
2023-11-21
Went without towels in room of 24 hours, resort runs out of TP in their public washrooms and doesn't refill, hotel room was dirty, when I asked it to be cleaned... it wasn't. I asked for ocean view was staring at a fence, only considered an upgrade if i paid for it - and they were not full.
Also not enough beach chairs at the beach or by the pool - and again hotel wasn't even close to full [Details]
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The strong points
All staff are lovely and attentive.
The weak points
everything but the staff,
Certified
Hotel reply, PR/Marketing, on 2023-12-05
Dear Sarah, On behalf of the whole Team, we would like express how much we regret that you were not able to properly enjoy your stay with us the way we would have hoped. Here, we strive to provide our customers with the best services and attentions in order that their holiday experience is enjoyable and memorable. This is precisely why we thank you for taking the time to bring to our attention the issues you encountered. This genuine information allows us to properly assess the fulfillment of our high-quality standards. Deserving your trust in us is very important for Iberostar, which is why it would be an immense pleasure to welcome you once again. Kind Regards, Quality Manager Iberostar Playa Alameda

Masseuse Ernesto is a PERVERT

, Toronto, ON
2023-07-26
I went for a massage with ERNESTO, he brought me to the back room which lily does her clients, he does his by the pool. He said “it's busy by the pool” so he brought me to where lily massages her clients.
He started the massage but kept readjusting my towel and he was lifting it off my body high enough where he could peak underneath numerous times.
When he was working on my lower half, he moved the towel off one side of my buttocks and placed it between my crack as he massaged my hip in a fast motion to watch my butt jiggle. Then proceeded to ask if he could massage my buttocks.
I said no! I felt EXTREMELY uncomfortable and I've been taken advantage of and I would NOT recommend his service to ANYONE.
He NEEDS to be removed from this hotel as I feel this hasn't been the first time he's tried this with a female.

As for Tito (lobster hunter) and Pepè (Reef excursion) they made the trip a good one after this HORRIBLE EXPERIENCE WITH ERNESTO.

Protect yourself and your 16 children from this pervert.
I WILL NEVER RETURN BECAUSE OF HIM, HE NEEDS TO BE FIRED!! [Details]
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The strong points
Ernesto is a pervert!
Sanitary measures
Dirty room, puke behind toilet, bugs smudged on walls and floors and bedding stinks. Maids are LAZY!
Hotel reply, PR/Marketing, on 2023-09-13
Dear guest, Thank you for sharing this detailed review of your experience with our hospitality. At the time of your check out you described the massage procedure to us, and we did not find anything inappropriate. The therapist asked your permission at all times when touching each area of your body and certainly had to percuss the thighs to relax the muscles, which may have inevitably caused the buttocks to move. We apologize for any possible inconvenience and think that the combination of several factors left the wrong impression on you. We hope you had a safe trip back home. Kind Regards, Quality Manager Iberostar Playa Alameda

Do not stay here!!!

, Mississauga, ON
2023-06-06
We got to the hotel and we had to carry our luggage up three flights of stairs in the heat to a room that had no AC or toilet paper. We went back to reception where we were offered to upgrade our room to ocean view for $140 Canadian. We got to the new room and couldn't see the ocean through the trees. We had bugs in our room and felt like in our bed. We were covered from head to toe with misquote and sand flea bites. The food was worse than I have ever experienced! At times they didn't even have milk for the coffee. This was a prison sentence for a week and we couldn't wait to leave. We will never be going back to Cuba, ever again!

Oh and our shower leaked every time it was on and one day I almost slipped and killed myself. [Details]
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The strong points
Book an excursion so you can leave
The weak points
Everything. Absolutely everything
Certified
Hotel reply, PR/Marketing, on 2023-06-14
Dear Ashley, First of all we would like to thank you for giving us the privilege of welcoming you. We will make all the necessary enquiries to investigate further into all matters concerning your stay. Please be assured that the situation you describe is not in keeping with the standards of personalised service that have earned us the preference of our guests. We offer our sincere apologies. We hope you will give us a new opportunity to conquer you with our vocation of service in the near future. Kind Regards, Quality Manager Iberostar Playa Alameda

Playa Alameda

, Fox Creek, AB
2023-05-04
Hello. This was my 4th time to cuba. First time staying at this hotel. Playa Alameda. The hotel wasn't too bad the food was ok. But the staff and housekeeping was just unreal. Stuff at the bars did not bothered to help you. They will sit and talk amongst themselves. Sometimes it took 5 to 20 min to get a drink or a coffee. Front desk stuff no help at all. As for housekeeping unbelievable. The maid just made the bed and left water. The bathroom wasn't clean, the shower never cleaned in the 7 nights we spent there. Sometimes o toilet paper. Sand on the floor always. And the worst thing was… the bath towels were never changed. We even told the front desk. Nothing was done about it. The worst experience ever. I will post about this hotel and bad experience on every post I can find about traveling. [Details]
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Hotel reply, PR/Marketing, on 2023-05-16
Dear Alina, Thank you for choosing us to enjoy your fourth stay in Cuba. We are working on the basis of your observations to carry out all the improvement actions within our reach as these do not approach the quality standards and personalised attention that guide our daily operation. We assure you that we will do our best to prevent similar situations from recurring and to surprise you with positive changes in the near future. Kind Regards, Quality Manager Iberostar Playa Alameda

Just ok

, Moncton, NB
2023-03-17
Our stay had good and bad points. I knew going in the food in Cuba is not a highlight . Being said, the buffet was exactly the same every single day. You can only eat so much cabbage and pumpkin, lol.
It's a old resort, needing upgrades. Our bed honestly was the absolute worst part of the trip for me. I thought we were sleeping on the box spring ! Had to put 4 folded blankets under the bottom sheet so I didn't feel the springs in it.
But , the beach is beautiful, the people are wonderful and you know they are doing their absolute best to give you a nice holiday. [Details]
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The strong points
The beach
The weak points
Food, and beds
Certified
Hotel reply, PR/Marketing, on 2023-03-22
Dear Karen, Thank you for sharing your helpful review. We are pleased that you enjoyed your holiday, and we will gladly look into your areas of concern. Please come back again soon. Best Regards, Quality Manager Iberostar Playa Alameda

Terrible room!

, Peterborough, ON
2023-02-21
We sadly won't be back. The room was disgusting. Not acceptable and we found a dead gecko behind the tv cabinet. Room chilled down at night and was not using dirty stained blankets. [Details]
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The strong points
Lovely ocean and grounds. Staff are wonderful
The weak points
Room was full of mould and dirty! Pictures from website are not true of room representation.
Sanitary measures
Dispensers for hand sanitizer were empty! Bedding was changed once and comforter was dirty and smelled. A la carte served appetizer and not even kidding the rice ball has mouse poop in it!! We left quickly.
Hotel reply, PR/Marketing, on 2023-03-22
Dear guest, Thank you very much for taking the time to share this review of your experience. We are saddened to hear that we were unable to provide you with a stay that met your expectations. Please be assured that we have implemented many positive changes based on your feedback. We will be honoured if you change your mind and visit us again. Kind Regards, Quality Manager Iberostar Playa Alameda

Know What to expect an be surprised for the better

, Kirkland, QC
2023-02-19
Its a small sized resort with a lot of people trying to make your holiday Great. OK so Cuba is not known for great food selection,... you will not stave if you learn to combine ingrediencies
on your own. example mix eggs with buns and you have a egg sandwich. The beaches are great people try hard, show some love back. rooms AC is great , Just watch your towels because who knows where they go. 30 dolllar us deposit on each. air. tag them if you can. You can walk along the beach at night without a problem. They are trying to renovate after a long painfulll closeur ( Covid ) [Details]
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The strong points
Older Crowd that mostly wants peace
The weak points
Older Crowd that mostly wants peace
Certified
Hotel reply, PR/Marketing, on 2023-03-22
Dear Clifford, Thank you very much for sharing this review and your thoughtful suggestions about your stay in our hospitality. It will be an honour to conquer you with a much better experience in the near future. Kind Regards, Quality Manager Iberostar Playa Alameda

Sunny Escape

, Toronto, ON
2023-02-12
Let's start with the pro's location was very appealing.
Grounds were well kept size was perfect not over crowed.
Majority of the staff were well spoken in languages and comprehended visitors very well.Which provided an appealing Experience.
The con's food was in reasonable abundance but not consistently good. Drinks again unlimited but as well not consistently good. Quantity over quality was at times constantly a major issue. However when you waiver the cost per night stay this is forgivable. It does not completely diminish your stay unless you let it it's best just to roll with it and have a good time. [Details]
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The strong points
Staff
The weak points
Food it self not necessarily the cooking staff ie(watery sauces/tough meat/bland flavouring) Very easily resolved with minor cooking methods like Using starches to thicken pasta sauces using marination methods to soften meats and providing herbs.
Certified
Hotel reply, PR/Marketing, on 2023-03-22
Dear Denise, It has been a pleasure to serve you and receive your kind words. We will be sure to pass on your constructive comments to the relevant departments for revision. Please come back again soon so we can exceed all of your expectations. Best Regards, Quality Manager Iberostar Playa Alameda

A pleasant stay no negative surprises.

, Penetanguishene, ON
2023-02-04
The hotel is clean and well managed. For the most part staff are friendly and attentive. Food was wonderful for Cuba. Lot's of activities for those who wanted to take part. The shows were entertaining as well as the nightly concerts. The staff did there best to make us comfortable. I have one issue with the requirement to deposit $30 for a towel which was returned at the end of your stay. There is really no need for this as most of the vacationer's have little need for a teal beach towel. [Details]
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The strong points
The resort is well laid out and everything is close by. The food was surprisingly in abundance and tasty. The grounds were well manicured and the beach raked clean each day. A compact comfortable adult venue above par for Cuban resorts.
The weak points
The pool was manually chlorinated each day with shock granules that stayed all day on the pool floor. Some of the rooms had no working telephones and or air conditioners. Only one cappuccino expresso machine in main bar.
Certified
Hotel reply, PR/Marketing, on 2023-03-22
Dear Guy, Thank you for choosing our hotel for your holiday. Your constructive and complimentary review is greatly appreciated, and we will be sure to look into the areas of concern you have raised. Please come back again soon. Best Regards, Quality Manager Iberostar Playa Alameda

Mediocre experience

, Welland, ON
2022-12-20
The resort was noticeably dated and in need of repairs. On our first night, the air conditioning wasn't working. On the second day, we had no running water. Images of the room are significantly nicer than reality. My husband and I had to push two double beds together since only two of the eleven buildings have king-sized beds. The bedding and towels were changed maybe once during our stay. Poor drainage in the shower. The fridge wasn't restocked. We had to get fresh water from the bar ourselves. No beer was stocked in the fridge. We weren't aware the resort didn't have a swim-up bar. Food selection was minimal. No snack bar is available between meal times. Fewer a la carte restaurants were open than advertised. Food off the resort was much better than food on the resort. Only accepted credit cards for additional services. (excursions, cigar bar...) [Details]
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The strong points
Pleasant staff. Beautiful beaches with plenty of chairs. Decent nightlife and entertainment.
The weak points
Old resort. Limited food selection. Cleanliness. Spotty wifi that needed to be reset every 8 hours.
Sanitary measures
None were observed. No staff or guests wore any masks. No suggestion to wear them. No visible hand sanitizer.

Iberostar playa alameda varadero

, Hamilton, ON
2022-11-28
First thing we were in a group of 12 and had requested being in the same building which we were not we were spread across 3 buildings had no hot water for days no phone in our rooms balcony didn't lock had to put a umbrella into the bottom track management didn't fix any of our requests had no lighting in the hallways or by the door entry after three days we had lighting in the stairways some of us but no lights by our door entry no lights within the compound by where people were staying very dark
The food was not the greatest, breakfast
was ok some of the al carts were ok key cards didn't work had to get maintenance to fix it twice would not recommend to stay here management just didn't care had to ask several times to fix things which they didnt [Details]
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The strong points
The servers, bar tenders and entertainers and restaurants staff and cooks were friendly and very polite they were fantastic shout out to areila in the navita bar and peca I think that is how they spelt their names not sure thou, the beach is nice sta
Certified

The staff saved the week

, Jarvis, ON
2022-11-27
This resort is in need of excessive tlc.

I went with a group of 12 with expectations that the food and supply isn't what you go to Cuba for.

A few things that are first world problems: we had to carry our luggage upstairs to our rooms. No elevators. If we had physical issues, this would stand in our way. Along the stairs, none of the lights were working and neither was the one to illuminate our door. That door looked like it had been beaten down by a previous guest.
We paid for a premium room. That room was no different than our groups in entry level class.
We had no hot water all week until our last day, the fridge was dirty, we had 2 towels and the ac did not adjust (it took 3 days to get a blanket). We got tired of asking staff over and over politely to help. The bathroom shower doors and hardware were falling apart…there is no top sheet on the beds.

But the big issues were: a backpack was stolen out of our room (later returned and explained that staff thought it was a gift) and an expensive pair of sunglasses were lifted off the beach bar. And it was explained that there are no security cameras anywhere but the Lobby.

This resort was saved by the lively entertainment and food services staff. (Front guest services staff need a lesson in service and kindness). Those few people were exceptional at service.

None of us would return here. We are not hard to please. Other members of our group had issues with doors not locking (entry doors and patio doors).

Our rep and guide to Havana were exceptional.

This is at best a 2 star resort. [Details]
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The strong points
Entertainment and restaurant staff exceptional
The weak points
Everything else that you should expect for comfort in a resort was lacking.
Certified

My week away

, Halifax, NS
2022-11-09
As usual love the resort and can't name one worker I can only say all workers are amazing including the Gardners [Details]
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The strong points
Lots of entertainment through out the week
The weak points
The weak points was breakfast it would make alot of us Canadians happy if there was bacon none the whole week we were there
Certified

Iberostar playa Alameda, Varadero, Cuba

, Vancouver, BC
2022-11-02
It was great, the cubans make Cuba so welcoming and friendly. The food wasn't the best but good enough considering the countries situation [Details]
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The strong points
Their people
The weak points
Their food
Certified

Amazing!!

, Charlesbourg, QC
2022-04-28
Just got back after 2 wonderful weeks of sun and human warmth.
Cuba was already not a very rich country but now with Covid and now the war with Russia, things are much harder for them. There were things missing at the hotel but they do their best a accommodate the guests. Food at the buffet was very good. Chicken, pasta, pork, cold cuts on the menu regularly. People say it is redundant but how often do you eat 2 meats at home for supper? They do miracles with what they have. Hats off to them.
The beach is beautiful, well kept, safe.
The rooms are clean, some are renovated, ac usually pretty good. Enough for me.
The lobby bar and the cigar lounge, great service with a dance and a warm smile by some fun waiters.
From the guest service reception to the beach, everyone on this resort, works hard to make sure we have a great stay as best they can.
I mentioned no names cause there are too many. They are all great. [Details]
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Vacation

, Shelburne, NS
2022-04-12
We revisited this resort and stayed for four weeks feb-mar.It was like coming to visit family after two long years.We were given such a warm welcome.Our experience with the staff,cleanliness of resort and all the precautions that was in place made us feel safe.There are many,many places to visit but the staff here are our reason to return. Love to all of them,Zuly and Juana at the breakfast and lunch buffet, Viviana for all the delicious drinks and the bar staff at lobby bar, Wendy at front desk and Damien for always taking good care of us,the entertainment crew for a good time, our two special girls for keeping the washrooms so clean and singing with the voice of an angel and of course the best customer service gal with "surprises.Yaciel with his smiles and service.The a la cartes has the sweetest and funniest girls ,a lot of laughter and good times there,thanks so enjoyable.The manager was always visible and also Darien for any problems that may have arose but there were none.Can you tell we love it there?you bet and can't wait to return. [Details]
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Iberostar Visit

, Halifax, NS
2022-04-08
We found the staff at the resort very friendly and efficient. Our dining room ladies - Anna and Judy, could not have treated us better. We loved them. [Details]
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The strong points
Friendly staff
The weak points
Not all aspects of the resort were open and food selection was inadequate at times
Certified

Great Vacation

, Halifax, NS
2022-03-31
We thoroughly enjoyed our stay at Iberostar Playa Alameda. We booked a last-minute vacation, and it was exactly what we needed. Some notable features are the stunning beach, the coffee, and the great beer on tap. We always felt fueled by the buffet, had excellent air conditioning in our room, and had plenty of options to entertain ourselves during our one-week stay. COVID has complicated things for travellers and resorts, but we always felt perfectly safe.

We always felt welcome and well taken care of by the highly professional and friendly staff. The staff at this resort made our week. Massive shout-out to Jose from security, the sweetest gentle giant. Ernesto and Alejandro at the beach bar for feeding us into the early morning. The entertainers' El yabo, Manu, Yeisel, Yasniel, and Dayron, kept us going. Laura at the beach bar makes the best pina colada, and Cuqui by the pool always put a smile on our faces. Dairon from PR took the time to check in to ensure we had everything we needed. 

Thank you to everyone who made the vacation special! [Details]
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The strong points
Staff Beer Coffee Beaches Entertainment

Great place for relaxing vacation

, Calgary, AB
2022-02-07
My husband and I spent a week there, but I wish we stayed longer! Very attentive staff, well maintened rooms, great entertainment team with lot of activities! [Details]
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The strong points
Great facilities - tennis courts, pools, ping pong, beach volleyball. Very strong food hygiene measures and overall hygiene. Very friendly and helpful staff.
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