Tryp Cayo Coco

Tryp Cayo Coco
3.643.643.643.643.64
3.64 based on 1199 reviews
#12 of 22 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Cayo Coco - Cayo Guillermo
Rated 3.5 stars
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My experience

, Windsor, ON
2024-04-04
Starting from Windsor airport, the service was great , flight reached in time , the bus was waiting for us , the hotel service was very good , the food was very good, the hotel very clean , the pool was clean and the beaches were clean
The staff was very cordial, cleaning ladies did wonderful job
Few very important internet and WiFi was terrible, there was no water in the room for few hours for couple of days [Details]
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The strong points
The resort very clean and well maintained
The weak points
WiFi , shopping center
Certified
Hotel reply, staff, on 2024-07-08
Hello, Thank you very much for your comment on the site, for us it is a pleasure to have you visit us on your holidays and enjoy our services. Regarding your comments about the lack of water in your room, I would like to comment that it was a product of a saving strategy, taking into account a breakdown caused in the water supply source of the main one in Cayo Coco. On the other hand, our team offers you a warm welcome to this great family that is Tryp Cayo Coco, and we look forward to your next visit. Sincerely ...

Good trip to Tryp Cayo Coco

, Lower West Pubnico, NS
2024-02-21
This was my third visit to Tryp. It is a nice smaller type resort. Easy to walk around to services, beach and pools.

The resort was hit by a recent hurricane which tore up the roof on the reception and lobby building. This has been repaired and new sail-type awnings were being put up in February 2024. Doors and windows were added to separate the lobby from the outside deck which makes the lobby more comfortable.

Beach-front grill restaurant was damaged in a hurricane and removed: reconstruction has begun but only the frame was in place when we were there. Doesn't look like any work is going on right now. The old restaurant provided bathrooms near the beach, so these are missing now.

Resort was under 40% occupied and only 2 à la carte restaurants were open (Cuban and International). Cuban was disappointing. International was ok, with great service.

Entertainment was mostly as expected: stage dance performances. One good highlight was the Circus Performers.
Some good lobby entertainment- saxophone player and female singer.

Staff was efficient, friendly, and responsive.

Food choices were somewhat limited, but there was always something we could eat. Pizza, choice of grilled meats, pasta cooked with choice of toppings. Lasagna not very good. Bread was often dry. Toaster was available only part of the week. Water bottles provided in room every day.

Breakfast was great way to start the day. Eggs cooked to order. Pancakes with sauces. Fruit juices or smoothies. Orange juice was not freshly squeezed - like a watered down Tang.

Red wine was good. By end of week, ran out of white wine and draft beer: they started serving Moosehead Beer in cans and another brand in bottles.

Wifi worked around resort, but didn't work in our room. [Details]
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The strong points
Very friendly staff. Small resort with services well located. Beautiful beach. Coral reef easily reachable at low tide; able to see tropical fish while walking towards reef or snorkeling. Good ice cream. Full massage on beach well worth $40 US.
The weak points
No bathroom facilities near beach or pools. Desserts were disappointing; mostly small cake pieces and fruit. Rooms showing age - cracked tiles, rounded and slippery tubs. Lots of flies in dining room. Thin, rough toilet paper.
Sanitary measures
Signage in bathrooms showing cleaning requirements. Was surprised not to see hand sanitizers in restaurants.
Certified
Hotel reply, staff, on 2024-03-28
Dear Acadienne1: Thank you for sharing your detailed feedback about your recent stay at Tryp. It's great to hear that the repairs to the reception and lobby building have been completed, adding new sail-type awnings to enhance the comfort of the lobby area. The addition of doors and windows to separate the lobby from the outside deck is a thoughtful improvement. The ongoing reconstruction of the beach-front grill restaurant following hurricane damage may have affected your experience, especially with the absence of bathroom facilities near the beach. It's understandable that having limited dining options with only two à la carte restaurants open during your stay could be disappointing, but it's reassuring that the International restaurant provided good service. I'm glad to hear that the entertainment generally met expectations, with highlights such as the Circus Performers and enjoyable lobby performances. The efficiency, friendliness, and responsiveness of the staff enhanced your experience, which is wonderful to hear. Your feedback on the food choices is valuable, noting both the limitations and the positives. It's helpful to know that there were options available, such as pizza, grilled meats, and pasta cooked to order. However, it's unfortunate that some items like lasagna and dry bread did not meet expectations. The breakfast options you described sound delightful, and your feedback on the quality of orange juice and availability of beverages is duly noted. It's good to know that the resort's wifi connectivity worked around the property, though it was lacking in your room. Your feedback will certainly provide insights for the resort to improve guest experiences in the future. Thank you again for sharing your thoughts and experiences; your feedback is valuable for both the resort and future guests. We hope that if you choose to visit Tryp again in the future, your experience will be even more enjoyable.

Tryp Cayo coco

, Pointe Claire, QC
2023-03-31
Hotel is falling apart, need renovations and repair, [Details]
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The strong points
Pool and beach
The weak points
No food,no fruits ,no deserts,no variety att all!
Certified
Hotel reply, staff, on 2023-04-11
Hello, Thank you very much for your comment on the website. We would like to make you aware that the hotel is currently under a renovation plan that includes rooms and outdoor areas. We recommend you to follow us on our social media, so you can appreciate the changes and improvements we are proposing. Best regards. Aaron Lozano. General Manager

Beautiful

, Toronto, ON
2023-02-22
A lovely setting. Friendly staff . Large rooms. Some supply issues with food and alcohol [Details]
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Certified
Hotel reply, staff, on 2023-02-28
Hello, Thank you very much for leaving us your comment on the site. It is a pleasure for us that you enjoyed everything we had prepared for you. We look forward to your next visit, so that together we can share a new experience. Best regards. Aaron Lozano. General Manager

BETTER THAN EXPECTED

, Vancouver, BC
2022-12-14
been to Cuba 4 times and found this hotel put more effort into serving its guest then the other hotels I have stayed in Cuba. The beach and bar area were one of my favorite places to relax and enjoy (served ham/cheese sandwiches and served beer rum pina colada`s etc.
The hotel seems to be gaining a lot more Cats, but they did not bother me as I found them entertaining to watch run around the resort chasing off all the insects. It is an older resort I did find so I cannot say too much downside as to the upkeep as most Cuban resorts are having to be fixed and patched up constantly. The Staff/Management did put in an effort to welcoming their visitors to the resort. I found that the size of the hotel was designed to hold 5 times more the people then it had staying there.
I found that it was very pleasant and not overcrowded. [Details]
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The strong points
One of the best beaches I have ever been too lots of areas to lay out around the pools. stayed in a room away from the main part of the hotel which was much quieter and peaceful management put on special events for each nationality
The weak points
repetitive food choices all though most Cuban Resorts all have the same buffet food I find smelt mold when first entering the room by the air conditioning unit but was fixed over with a paint job to temporary fix the problem
Sanitary measures
hand sanitizer was supplied around the bars and restaurant areas
Hotel reply, staff, on 2023-02-28
Hello, Thank you very much for your comment on the site. It is a pleasure for us that you enjoyed our service. We would like to comment that Tryp Cayo Coco is a 26 years old hotel, but it is currently undergoing an improvement plan that includes the rooms and outdoor areas. We recommend that you follow us on our social networks, so you can appreciate the changes and improvements that we propose. We look forward to seeing you on your next visit, so that together we can share as the big family that we are. Best regards Aaron Lozano General Manager

Amazing resort!

, Newmarket, ON
2022-12-06
We stayed at hotel Tryp Cayo Coco from the 15th to the 22nd of November, 2022 through a Sunwing trip. We loved it!

The service was perfect in the main buffet and beach cafeteria. The lobby bar was very nice and the service, very fast. Beautiful live music every night in the sitting areas and lobby. The pools were all very clean and we enjoyed the quiet pool a lot. The hotel seems to have had a great renovation with most of the rooms having an ocean view. The weather was in the 30s the entire trip, keeping the ocean water warm every day. The beach was clean with weeds and vegetation being cleared each morning. You can go get yourself a catamaran at any time.

One note - please bring dry cat food with you if you can. There are about 20 cats and kittens all over the resort looking for food. This wasn't my first trip to Cuba and I know most resorts have this issue so I brought a bag of Whiskas for the animals. They really liked it so I highly recommend it!

All in all, the trip was amazing and we would definitely return to this lovely resort again. Thank you Tryp Cayo Coco!

Thalis & Tatiana from Canada [Details]
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Hotel reply, staff, on 2023-02-28
Hello, Thank you very much for your comment, for us it is important to know the opinion of our customers. Thank you for your personal recommendation and for future customers. We recommend you to follow us on our social networks: Instagram and Facebook, so you can appreciate everything we propose and keep in touch. Welcome to this great family that is Tryp Cayo Coco, and we look forward to your next visit, to share unforgettable experiences together. Sincerely: Aaron Lozano / General Manager

Still our favourite Cuba resort

, Toronto, ON
2022-11-28
Wonder time (as usual) at Tryp. The staff are all so very wonderful, accommodating and friendly. They treats guests like family. The grounds are very well kept by the hard working gardeners. The pool at this resort is always very clean. Food was sparse this time, but very tastey. Always something to eat. Ala carts are totally worth it. Swim up bar is always fun. Beach is cleaned regularly. [Details]
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The strong points
The workers!!! They go above and beyond to make your stay fabulous.
The weak points
Don't have any to report, we repeat at this resort because it is wonderful.
Sanitary measures
We also went two years ago during the peak of Covid, all staff wore masks 24-7. Given the capcity of the resort on this trip (Nov2022), and since most of the resort is outdoor....masks unnecessary. Staff is alway diligent with their cleaning duties.
Certified
Hotel reply, staff, on 2023-02-28
Hello, Thank you very much for leaving us your comment on the site. It is a pleasure for us that you enjoyed everything we had prepared for you. Thank you very much for your personal recommendation and for recognizing the work of all our staff, especially the A la Carte restaurant. We look forward to seeing you on a future visit, so that together we can share a new experience. Yours sincerely: Aaron Lozano / General Manager

My week at Tryp Cayo Coco hotel

, Laval, QC
2022-10-08
Amazing ! Everyone at the hotel were so friendly , professional , and so kind. Everything was perfect , we did not miss on food or water or anything. The nights were awesome , I had a great time everyday. [Details]
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Certified
Hotel reply, staff, on 2023-02-28
Hello, Thank you very much for leaving us your comment on the site. It is a pleasure for us that you enjoyed everything we had prepared for you. Thank you very much for your personal recommendation. We look forward to your next visit, to share a new experience together. Yours sincerely: Aaron Lozano / General Manager

Never Again

, Antigonish, NS
2022-03-08
What a disappointment and a loss of money. I chose this resort because COVID testing was on site. This place was very dirty, poorly maintained with mostly unfriendly staff. The locals pretty much took over the resort and staff would bend over backwards to serve them first. The one pool that was there was drained on the second day of arrival and never refilled. Took the cleaner two days to scrape the dirt out. Lots of theft the week I was there. I felt very uneasy at this resort and was never so happy when my plane left to go home. I always loved going to Cuba but things have changed. Grateful to be home safe and sound. [Details]
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The strong points
Can't recall the singers name but she was amazing. Beach is beautiful! Great Irish Coffee
The weak points
Poorly run resort. Unfriendly and very unclean
Sanitary measures
Ridiculous. Our neighbours tested positive and I later seen the same guy at the bar getting a drink. Who is enforcing this?
Hotel reply, staff, on 2022-09-12
Hello, Thank you for your comment, our sincere apologies for the incidents you experienced during your holiday. We have taken note of your comments and discussed them with the relevant management staff. It is true that during your stay we had problems with one of the 4 pools that the hotel has, but it needed a thorough cleaning due to serious incidents from other guests. We have taken measures to ensure that incidents of this type do not happen again and we are currently keeping all 4 pools open. We recommend that you follow us on our social media so that you can see the changes and improvements we are making. If you give us another opportunity and visit us in the future, our team will be waiting for you to share a new experience. Sincerely Noreida Armas Rojas Resident Director

November 2021

, K-W, ON
2021-12-04
Another great visit to Tryp.
It was nice to see so many staff members were still working. The new staff were very friendly just the same as the old gang !!
Stayed in room 1010 facing the "quiet pool". Nice to be on the ground floor with a patio to enjoy the sun or shade and be able to walk right out my door and jump in ! Still that "great green decor in the rooms"
The grounds are returning to pre-Irma look with grass growing, lots of bushes and trees looking fuller.
Maintenance is getting everything all prettied up for the Celebration in a few weeks.
The Food - there is always something to find. It is still buffet but you are served your food. Please Please be patient as they are trying to understand your language behind the mask, through all the noise and your finger pointing of your selection.
Dont bud in front of others.
If you are polite and patient, the staff will treat you better than family and do all they can for you.
A great need for any type of over the counter drugs, Tylenol Apirin Muscle relief cream etc.
Wear your mask properly and protect everyone

Hope this helps.
Rob [Details]
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Certified
Hotel reply, staff, on 2021-12-14
Hello Robert Gribble, Thank you very much for leaving us your comments on the site. It is a pleasure for us that you enjoyed your stay and have chosen us once again as your holiday destination. Thank you very much for your personal recommendations and for future clients, your opinion is very important to us. Thank you for acknowledging all our staff, especially our staff at the hotel. We hope you will visit us next time so that together we can continue to share experiences. Kind Regards

TRYP CAYO COCO

, Falmouth, NS
2021-10-11
My stay at this was over all good. The service I received was top notch. All the workers where friendly and helpful. My room was kept clean daily and there was fresh towels every day. In the evenings they put on good shows that entertained all the guests from the kids to the adults. Because of Covid something's where limited but they did their best to accommodate all needs of their guests. The beach is one of the best I seen in the Caribbean. I give this resort a thumbs up. [Details]
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The strong points
Service by friendly staff. The beach. Clean rooms
The weak points
Sometimes no hot water in the shower.
Certified
Hotel reply, staff, on 2021-11-17
Hello Steven Leary; Thank you very much for leaving your comment on the site. It is a pleasure for us that you enjoyed the activities we had prepared for you. Thank you for your personal recommendation and for future clients. Thank you for recognizing the work of all our staff especially our animation team. Follow us on our social networks, and we look forward to your next visit. Kind Regards

Bad trip 3yrs ago

, Trent Hills, ON
2020-02-23
this will be our 7th time hear 3 yrs ago after hurrican we had terrible time, hopefully when we arrive wed mornig that things will different , would like groundfloor in building 11 close to private pool my husband had heart surgry Mario castronaro arriving wed morning [Details]
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The strong points
great location
The weak points
none
Hotel reply, staff, on 2020-02-27
Dear Mario; Thanks a lot for choosing Tryp Cayo Coco once again and for taking the time to share this comment with us. We are very sorry you had experienced a bad stay last time and we really hope you can enjoy a better holiday this time. Please, do not hesitate on contacting us if you need anything or you have any issue, it will be a pleasure to assist you. With warmest regards; Ladys M. Rodríguez/ Sales Manager

Staff makes this a five star resort.

, Toronto, ON
2020-01-19
Will return for great value, great staff and overall great ambience. [Details]
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The strong points
Accommodating helpful friendly staff. Very clean. Good variety of fresh food at buffet.
The weak points
Entertainment is too loud. Common allergens foods could be put together in the buffet to avoid cross-contamination.
Certified
Hotel reply, staff, on 2020-01-31
Dear Marg K, Thanks a lot for choosing Tryp Cayo Coco to spend your holidays and for sharing this review with us. We are always glad to read opinions like yours and it will be a great pleasure for us to have you back! We will work on weak points you have mentionned because you are the main reason we work for. With warmest regards; Ladys M. Rodríguez/ Sales Manager

Trip cayo coco

, Medicine Hat, AB
2020-01-17
Overall a positive experience but the room was not good [Details]
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The strong points
Good variety of food each meal The grounds/pool clean and tidy Entertainment excellent Staff excellent
The weak points
Room Kettle didn't work Outdated decor Bed old and. Worn Plugs and electrical outlets falling apart Toilet plugged and sometimes wouldn't flush Ran out of hot water Coffee in dining room very bad
Certified
Hotel reply, staff, on 2020-01-20
Hello Valerie; We would like to thank you for choosing Tryp Cayo Coco to spend your holidays and for taking the time to share this review with us. We apologize for the incident you have mentionned and we have already analyzed it with the department involved, we will not stop working in order to improve our service and to make you happy. We look forward to another visit, it will be a pleasure to receive you. With warmest regards; Ladys M. Rodríguez/ Sales Manager

Tryp Cayo coco Cuba

, Laval, QC
2020-01-14
Hello I've been at this hotel many times and last time was 6 years ago. This hotel is so special to me, the staff is incredible and hotel and restaurants was amazing . Unfortunately after the hurricane 2 years ago, many things changed such as some restaurants were closed and 2 of them got distroyed. The hotel itself is not as it was but the staff always friendly and wonderful and they do there best to make you comfortable. For sure I will continue to go at the Tryp Cayo coco [Details]
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The strong points
Amazing staff , beach feels like home
The weak points
Less restaurants open because of the hurricane
Certified
Hotel reply, staff, on 2020-01-20
Hello Diana, Thank you very much for choosing Tryp Cayo Coco to spend your holidays and for spending your time posting a comment about your recent stay with us, your opinions are the best feedback we receive as we always work based on meeting your expectations. We will pass all your comments to the management so they can work on the details you have mentionned and will pass your nice comments about our staff, they will be very happy to hear them. Thanks a lot for your loyalty and we look forward to receiving you soon. With warmest regards; Ladys M. Rodríguez/ Sales Manager

Tryp in december

, Tavistock, ON
2019-12-11
It was a great week. Had good sunny weather. Staff went above and beyond in all areas. Staff very friendly and ensuring you were having a good time. Music and enertaining was great every night. Beach clean and groomed. [Details]
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Certified
Hotel reply, staff, on 2019-12-18
Dear Robert; Thanks a lot for choosing Tryp Cayo Coco to spend your holidays and for posting such a nice comment about your recent stay with us. It made us really happy to read reviews like yours as you are the main reason we work for. We assure you we will not stop working in order to improve our services. We hope to receive you again in the near future. With warmest regards, Ladys M. Rodríguez/ Sales Manager

Great week. Will I return again???? Yes

, Burlington, ON
2019-12-11
Had another great week here. Staff as usual where the greatest. Building 7 was just opening up again when I was leaving. Work is being done quickly to the Beach Bar and Grill. Can't wait to see the finished product in April. My opinion of the Bed and 2 Chairs on the beach for 10CUC a day is that it is a waste of space and chairs that we all could use. I had to ask the staff to find me a chair as there seem to be a shortage and it is not high season yet. Totally like the earlier buffet opening, 6:30 instead of 7:00
We must remember to tip the Guest Services Staff, they are always in the background working hard, but rarely tipped. [Details]
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The strong points
Staff where all excellent. They have great memories. Grounds including the pool and the beach where great. Guest services are the best and really try to help.
The weak points
The loud Thump, Thump of the Base even though the music had been turned down, sometimes till 1 and 2 am. No StirFry Station open in the buffet all week.
Hotel reply, staff, on 2019-12-18
Hello mrcasey13; Thanks a lot for choosing Tryp Cayo Coco to spend your vacations and for posting such a good comment about your vacations in our hotel. We appreciatte a lot your honest review and we are very glad to read you had a memorable week. Thanks a lot for your advise about the bali beds, your comments are always useful and welcomed, we care a lot about your feedback. With warmest regards; Ladys M. Rodríguez/ Sales Manager

Home away from home

, La Prairie, QC
2019-11-16
It was a great vacation as usual. The Food is improved and the beach is exceptional! The staff is always wondeful and so is the manager. Can't wait to go back, very soon. Client Services is always ready to help with anything you need. Thank you Try Cayo Coco for being my home away from home! [Details]
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The strong points
Great beach and great staff
The weak points
Aging hotel
Hotel reply, staff, on 2019-11-22
Hello Maram; We would like to thank you for choosing Tryp Cayo Coco to spend your holidays and for posting a review about your recent stay with us. Your feedback is truly appreciated as you are the main reason we work for. We assure you we will not stop working on improving our services. We are very happy to know you enjoyed a nice time with us and we will pass on your comments about our staff. Thanks a lot for your loyalty and for being part of our beautiful family. We look forward to receiving you again. With warmest regards; Ladys M. Rodríguez Alemán Sales Manager

Enjoyed my Solo 2 week stay at this resort A

, Burlington, ON
2019-11-08
October 17-31, 2019. First time for me to do a 2 week trip. I always travel Solo. The staff are excellent. Many remembered me and I them after about 1 1/2 years. Guest services are top notched and extremely helpful. Only half the resort was open due to supposedly renovations being done to blocks 7 and up.(I prefer Block 7, 8 or 9 which I hope I can get on my return for the 4th time in April) Missed the quiet pool and the Beach Bar and Grill which was also closed I understand due to weather damage. Only one small Hut with limited drinks on the beach. (great lady running it) Only 1 different A la Carte available every night. Buffet got a bit monotonous the 2nd week of my stay and the A/C could have been used especially in the evening. Staff where wonderful again. Weekends got a bit loud with the locals coming in with their big families. Entertainment staff practice all day but was not so impressive my second week there. Seemed to be more for local kids for at least 2 nights. There were some Shortages but not that many (Like where are the Onions for my Omelettes.LOL and the Cristal Beer) Stayed in Block 6 and had the GM as my neighbor part of my time. I do hope the single supplement will be waived starting April 1st and not May 1st as I always travel solo and cannot afford the price increase. Over all I had a great 2 weeks there and will be returning to see my friends in the staff in April. I understand many people do not like having to check bags when going into the buffet, but I personally think it is great and sure helps with food shortages due to bags being filled. One thing I really noticed is the number of noisy cats around. Another positive is the exchange rate 73 cuc for 100 cnd. [Details]
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The strong points
Friendly staff, clean grounds and pretty quiet
The weak points
Only 1/2 the resort was open and the Beach Bar and grill was closed as was the quiet pool
Hotel reply, staff, on 2019-11-14
Hello mrcasey13; We would like to thank you for choosing Tryp Cayo Coco to spend your holidays and for posting a review about your recent stay with us. Your feedback is truly appreciated as you are the main reason we work for. We are really sorry because your stay did not satisfy your expectations and we assure you we are working hard in order to get all our services restaured. We will pass all your comments to the management so they can work on the details you have mentionned and will pass your nice comments about our staff, they will be very happy to hear them. Once again, thank you very much for your comments and we hope to have you back soon, in the future do not hesitate to contact us if you have any special request, it will be a pleasure to help you. Best regards, Ladys M. Rodríguez Sales Manager

My favorite place on earth :)

, Montréal, QC
2019-10-14
Once again the Tryp exceeded my every expectation. My husband and I went on a fairly last minute trip knowing that we were heading out during the rainy season, and we didn't care. The staff at this hotel are beyond amazing- it's a pleasure to be here from start to finish!
I think people forget that Cuba is Cuba and have unrealistic expectations on occasion. The Tryp is the place for people that know what Cuba is like, and want to have a laid-back week being spoiled by the friendliest staff that Cuba could offer. 100% of the employees will do anything they can to make your stay all it can be!
Right off the bat, the reception and lobby area is open, bright, easy to navigate, and staffed by the friendliest people possible. The recent change to making this area non-smoking is greatly appreciated, especially when the check-in or check-out crowds are larger. It's also great when using the wifi. They take care of getting you checked in, and oriented within the resort, quickly and efficiently.
The rooms are simple but more than sufficient- beds are comfy, rooms are clean, there's a good safe and a mini fridge, bathrooms are clean and I've never had a problem with water pressure etc. If you're the kind of person that needs a state of the art, massive flat-screen TV etc then honestly, why go to Cuba? Go to Best Buy and re-do your living room instead.
If you know anything about Cuba you'll know the food can be commented on. However, I'm a picky eater and I've never once had an issue- fresh meats and seafood are grilled to order at the buffet, the arroz congris is one of my favorite things ever, and the fresh fruit and veggies are to die for! My husband wishes I'd make him breakfast like you get at the buffet :)
The a la carte restaurants are also exceptional, with a fun ambiance at each. I highly recommend the lasagna when the Italian is open!
The beaches are the most amazing, beautiful things ever, and Tryp is working hard to keep them that way! The dunes are gorgeous as the purple plant is flowering and lush. The ocean is indescribable so I'm barely going to try- the water is blue and clear and shallow enough to walk out and enjoy for ages. The sand is soft, but still offers enough shells for the kids to run around collecting.
Due to the absolutely amazing ocean, I didn't even get in the pool once, so no opinion on the pool forthcoming, however the swim-up bar is accessible by a bridge and I can tell you- go at least once during animation for a drink and to play Bingo!
To summarize... Go to the Tryp. It's an older, unassuming hotel that plays to it's skills; which are the most amazing location, and the most amazing staff. The people that work here go so very far above and beyond to make sure every aspect of your stay is enjoyable.
I wanted to shout-out the staff that made my week special but I don't have enough room, suffice it to say I've gone into budget overdrive so I can go back sooner than usual- I'm "homesick" for the Tryp already. [Details]
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The strong points
Staff! Everyone from customer service (Yay Gelly!) to the gardeners and cleaning staff are fantastic and make you feel welcome.
Certified
Hotel reply, staff, on 2019-10-24
Hello Laurel; Thanks a lot for coming to Tryp Cayo Coco to spend your holidays and for taking the time to share such an amazing review about your stay in our hotel. It is always a pleasure to read your opinions and to know you have enjoyed your days with us. This feedback is highly appreciated and it made us really happy to hear you mention our staff. We know there is room for improvement and we assure you we will not stop working in order to make our services better and to provide better experiences. We will pass on your nice comments to our staff, it will certainly bright their days. Your review made us really happy and it is the best way to congrat our staff as we are always working in order to satisfy your expectations. We are so glad to know you were so pleased with our facilities and services. We look forward to seeing you in the near future, thanks for becoming part of our big family. With warmest regards, Ladys M. Rodríguez/ Sales Manager

Not the same

, Whitby, ON
2019-09-17
I have been going to this hotel for many years. The renovations looked nice but half of the hotel was still being renovated. The beach was dirty with all seaweed, they used to drag and clean the beach in the morning before but was unpleasant this time. The ala carte was amazing but the buffet for lunch and breakfast served the same food and was unappealling. The staff is still super friendly which was good to see. I went to Pullman for two days and loved it. For the price I paid, I am staying at Pullman the next time. Tryp is outdated and needs to rebuild the ala carte restaurants in different locations rather that having it in the main building and alternating the different options on different days. [Details]
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The strong points
The staff are amazing and the ala carte restaurant food quality is top notch.
The weak points
Beach is dirty, need to complete renovations and rooms and hotel is outdated.
Certified
Hotel reply, staff, on 2019-10-01
Hi dear Whitby, Thanks a lot for choosing Tryp Cayo Coco to spend your holidays and for posting this feedback about your recent stay in the hotel. As you could see we are working on improving our services. We still drag and clean the beach but this service do not belong to the hotel, it is another company who provide it and as we had problems with fuel they were not working. I will pass your comments about the food to our chef, we have rebuild the a la carte restaurants, we have a cuban, an oriental and an italian restaurant very updated but they were closed due to low occupancy. I am very sorry to know you don' t want to comeback to the hotel and I apologize for the aspects you have mentionned. With warmest regards, Ladys M. Rodriguez Sales Manager

Amazing Trip

, Lambton Shores, ON
2019-06-01
When arriving @ TRYP it is like returning to our "Home away from home" It is very heartwarming to be greeted with smiles & hugs from the staff !!! Met up with families that we met the previous year and the staff was great meeting all of our needs when we wanted to dine together every night. Already looking forward to returning in 2020 [Details]
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The strong points
Was our 6th time to Cuba and 4th time to TRYP !!! We are never disappointed when we return to TRYP. The food was delicious, rooms were clean and the staff was AMAZING
Hotel reply, staff, on 2019-06-07
Hello dear Ron & Lori Hodgins; Thank you very much for leaving your comments in our profile of the web, we really like to know that you were satisfied with our services and facilities. It is gratifying to know that we are your "home away from home" and that returning to Tryp is a yearning at every homecoming. Our main objective is to make our customers feel part of the great Tryp family. We are waiting for you again to offer you a wonderful vacation. Thank you for choosing us and recommend us to our visitors. Attentively.... Indira Neyra Davila Sales Manager

Excellent trip

, Cobourg, ON
2019-05-31
Always an excellent stay at the tryp cayo coco. The staff are the best around. Always treat you like family. Food is excellent and lots of it. Great atmosphere. Can't wait to go again next year [Details]
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Hotel reply, staff, on 2019-09-10
Hello dear Wilde1537; Thanks a lot for choosing our hotel to spend your holidays and for sharing with us this awesome review about your stay with us. We are truly happy to know you enjoyed a nice holidays here and you are thinking on coming back. It will be a real pleasure to have you back. With warmest regards; Ladys M. Rodríguez/ Sales Manager

The worst resort

, Scarborough, ON
2017-08-25
This was the worst hotel ever. The door locks on room doors didn't work. Pool was always dirty and sandy. There were no cups and plates even though it was all inclusive, people had to share or else you could not get anything. The booze was only local alcohol except for the Havana club. The water made us all sick because it was not from a sealed bottle. The rooms were outdated and falling apart. Do not go no matter how affordable it is you will be very disappointed. [Details]
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The strong points
A few waiters were good. The al la carte restaurants were decent.
The weak points
Everything about the hotel was terrible. The general manager Christian did not take pride in the place and make sure the guests were taken care of so who will.
Certified
Hotel reply, staff, on 2019-10-01
Hello Andrew, Thank you for sharing your experience in this website, your comments are very helpful for the management. We would like to inform you that we are currently making some changes that will revert some of these experiences you had during your stay. Our staff is always striving in providing our customers an excellent and unforgettable experience. We hope you can come back for a better experience in the future. Thank you for your time. With warmest regards; Ladys M. Rodriguez Sales Manager

Cayo coco

, Toronto, ON
2017-06-23
I was impressed with the food at try Cayo coco. The staff were all friendly and the tourists were as well. The beach is amazing!! The night life is good as well if you decide to stay at the resort or go out to a club outside the resort. [Details]
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Certified
Hotel reply, staff, on 2019-10-01
Hello Luigi, Thanks a lot for coming to Tryp Cayo Coco to spend your holidays and for taking the time to share such an amazing review about your stay in our hotel. It is always a pleasure to read your opinions and to know you have enjoyed your days with us. This feedback is highly appreciated and it made us really happy to hear you mention part of our staff. We know there is room for improvement and we assure you we will not stop working in order to make our services better and to provide better experiences. With warmest regards, Ladys M. Rodriguez Sales Manager

Breathtaking views and friendly staff

, Etobicoke, ON
2017-04-25
This place is breathtaking; from the pool to the beach. My fiancé and I enjoyed our 7 days stay here and couldn't have asked for more. The staff is really friendly, accommodating and will fix any issues in less than 30 minutes as they did for our phone and safe. I would recommend getting a bicycle from the rental place (1 hour free like we did everyday) and explore the area and the other resorts nearby and also to try the stir fry at dinner. [Details]
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The strong points
Pool, beach, staff
The weak points
The swamp under the lobby bridge
Certified
Hotel reply, staff, on 2019-10-01
Hello Mavis A, Thanks a lot for choosing Tryp Cayo Coco to spend your holidays and for posting such a nice review about your recent stay in our hotel. Your comment has truly brightned our day and we assure you we will keep on with the good work. Our staff will be extremely happy to hear your opinion. We hope you visit us again in the near future. With warmest regards; Ladys M. Rodriguez Sales Manager

From Kouchibouguac nb

, St Charles, NB
2017-04-04
We had a very good time at this hotel [Details]
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The strong points
Very nice staff
The weak points
To many cats
Certified
Hotel reply, staff, on 2019-10-01
Hello Nicc, First of all, thanks a lot for choosing Tryp Cayo Coco to spend your holidays and for sharing with us this review about your recent stay in our hotel. We highly appreciate our customer´s opinions as this feedback is really important for us in order to work on improving our services. We really hope to have you back someday soon. With warmest regards, Ladys M. Rodriguez Sales Manager

TRYP review

, Orleans, ON
2017-02-12
Overall pretty good [Details]
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Certified

Best beach cayo coco

, Brampton, ON
2017-01-17
We had a great time in Cuba. Short 15min bus ride from airport. Nice, older resort. Mature, beautiful grounds, with many palm trees, spotted hummingbirds and lots of other birds. Clean swimming pools and good customer service (any our problems were resolved very quickly). Food for the most part was very good for Cuba, particularly in the buffet where they have Spanish chef. Great untouched turquoise-blue water beach. Lots of beach space and chairs. Lots of young people. Excellent beach activities and sports: beach volleyball, jogging and kite surfing school where you can take lessons with licensed instructors. Fun to kite-surf and watch how kite surfers jump and ride their kites. Will definitely return. [Details]
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The strong points
excellent beach
The weak points
hotel rooms shabby/tired

Great trip!

, Richmond Hill, ON
2016-12-29
Hotel is clean and cozy.Staff is very friendly, food is fresh , a lot of different choices for fruits and vegetables. [Details]
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The strong points
food is fresh,rooms are clean, staff is friendly
The weak points
no wifi, not enough wifi cards for selling
Certified

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