Gran Muthu Imperial

While the staff were friendly and the beach wonderful, I have very serious health and safety concerns for the cleanliness of the main buffet. The buffet hall was filled with hundreds of flies covering food, the tables, cutlery, drinking glasses. It was disgusting and needs to be fixed ASAP. [Details]

I loved my trip to the grand mutu Imperial Hotel Resort. As soon as I arrived, all the staff were able to welcome me and make me feel at home.

The suite is magnificent and ultra large. It's like having your own apartment. The jacuzzi bath is wonderful in the evening before going to bed.

The choice of foods at the buffet is different every day and at every meal.
The food is good and the buffet staff are amazing.

The hotel is clean and recently built.

Thanks to Yordanis, the information manager. He was able to answer my questions very quickly.

Thank you for a wonderful trip.

Would I go back?
Yes without hesitation. [Details]

I just got back from an incredible week at the Grand Muthu Imperial. I have been reading online about all the shortage and the complaints people have, this would be my 4th time at G.M.I. and I love it more each time. I know there are shortages, but while I was there, I had bacon, eggs, bread and butter every morning. Red wine at dinner, there were so many choices (pasta is my go-to) and lots of desserts. My room had instant hot water everyday, a great air conditioner, my maid made my room beautiful everyday with a big smile. The staff always go above and beyond with a big smile. I can't say enough good thing about this resort, I absolutely love Cuba, it is my favorite place to visit. [Details]

Site propre. Personnels gentils courtois et attentionnés [Details]

I enjoyed my visit to this resort. The infinity pool is absolutely stunning and the grounds are well maintained. The staff are friendly and make good drinks. A special shoutout to Yordanis who showed exceptional customer service and kindness. I would return. [Details]

We had a great trip. Rooms cleaned every day with fresh towels. Beach and pool very nice. Staff very helpful and friendly. [Details]

Stunning Infinity pool overlooking ocean. Beach share with Gran Muth Rainbow. Rocky beach and alot of seaweed. Maid make out bed everyday but bedding and towels never get change out for the whole week. Same stains on our bedsheets and towels. No running water on our last 2 days. [Details]

Great service - the pool, the ocean view rooms, and the attendance in any matter was phenomenal.
The employees go above and beyond for their guests, there are humble and kind.
Rooms were always cleaned, fresh towels and mopped floors each day.
The bartenders work 16 hours and still end their shift with a smile on their faces, we're used of working 9 hours in a day so be kind.
Food was great - the pasta and fresh chicken were absolute, bring salt & pepper, bbq sauce or hot sauce, soya sauce for the rice.

Will be returning for sure!!
We will miss you all, you all became family ❤️ [Details]

Had a wonderful stay. Beach was beautiful, pool was awesome and staff was super friendly and accommodating. Thank you Yordanis and staff for a wonderful experience. [Details]

Grand mathu was a beautiful modern clean resort. With wonderful staff who were so nice and helpful. The only complaint we had was the food. Yes we all know Cuba is known for nut having the best food but this was the worse we have experienced. That being said everything else was great and if food is not important then you will enjoy it here [Details]

Went for a week with my daughter and a friend. We had an amazing trip. The hotel was excellent. We really connected with the entertainment. Excellent activities at the pool and lots off fun at night. A variety of different activities. I celebrated my birthday there and the entertainment made it a very special day. [Details]

The resort is fabulous. The staff is friendly, genuine and very caring. We have become friends. The rooms are clean and well looked after. They have many amenities such as a safe, a hairdryer, iron, ironing board, water, mini fridge, coffee maker, desk, and many more! The pool is refreshing and clean and the beach is fantastic. [Details]

We visited for our 5th time over Christmas. The staff keep us coming back! It was a pleasure again, to see Yordanis, Rachel, Yoan and Yadi, Fatima, Yanet, Adrianis, Alex, poji,, Pollo and so many more I can't remember their names but you know who you are., and everyone encountered! The snack bar and Sports bar are a great place to meet people. The beach to the left of the resort is beautiful!! We found an incredible spot over the rocks left of the pavilion on the water. Beautiful sandy swim. A few shortages were expected but had lots, an did their best with what they had. I can't wait to return soon. [Details]

The resort was beautiful with great staff and amenities

The infinity pool looks out to the ocean and the view is gorgeous

The location is good about 45 minutes from the airport and a short cab ride from Pillar beach (one of the most beautiful in the world)

The snack bar is open 24 hours and offers a small selection of food items like salads, fries, and hamburgers - the buffet has a good selection

The staff was very accommodating and friendly - I even received handmade palm leaf flowers from the gardeners! [Details]

HOTEL HAD GREAT ACCOMODATIONS, LOVELY HOT SHOWERS, CLEAN ROOMS, LOVELY VIEW, MAID SERVICE WAS CONSISTENT EVERY DAY. FOOD WAS HEALTHY WITH FRUIT AND VEGETABLES, CHEESES, MEATS, PROTEIN SUCH AS CHICKEN, BEEF, PORK, EGGS. ICE CREAM WAS VERY NICE FOR THOSE WHO CHOSE TO HAVE SOME. THE MAIN LOBBY WAS ACCOMODATING WITH LARGE COMFY CHAIRS, MUSIC, DANCING AT TIMES. EVENINGS WERE OK, ENTERTAINMENT WAS GOOD TO SEE ONCE. SNACK BAR AND SPORTS BAR WERE GOOD. THE GYM HAD REALLY NICE EQUIPMENT. PICKLEBALL ON THE TENNIS COURTS WOULD ATTRACT MORE SPORTS MINDED TRAVELLERS. [Details]

The entertainment crew was amazing, although we didn't like that they weren't able to spend time with us after the shows. We also were unaware that belongings left at the pool after 5:00 would be taken to the front desk by security. We went the the front desk and they didn't have our things.. after a half hour they appeared but money was missing from our bag. They were unable to find out who took it. 2 of the customer service staff were kind and understanding but one blamed us for our missing money. Overall a nice resort minus the theft. Again, the entertainment crew was amazing [Details]

I have only been to this resort one time, for one week only, so my time there was not enough to fully experience everything that there was to offer at this resort. My room was very comfortable, clean, bright and spacious with a really great balcony. The best part of this resort to me was the lobby, pool, the entertainment, the bars, and the beautiful.views of the ocean. I found the staff to be very friendly and helpful. [Details]

No clean room towels, bed sheets never changed, beach towels never changed, shower in general never cleaned, no fruit, no pop at bars (can't have a rum and coke in Cuba), no eggs for omelettes at the buffet, garbage on the beach, garbage cans full and overflowing, beach never cleaned of seaweed, lights missing or burnt out everywhere in building 7 and pathways, wifi kicks you off every 10 minutes, no soap or toilet paper ever in public washrooms. This is not a 4 1/2 star resort. [Details]

I have stayed at several resorts in Cayo Coco and usually travel solo. With that being said, I chose Gran Muthu Imperial once again and brought a friend this time. Every staff member we encountered went above and beyond. The service was exceptional! Rooms were clean and spacious. There was so much amazing food! The beach and shopping is only 5 minutes away. I meet so many new friends I keep in touch/visit with when back home. The price is affordable. I highly recommend this charming resort above others on the island!! [Details]

A wonderful resort!! From the moment we arrived we felt welcome and warmly greeted. This was my first time to Cuba and I will have to go back! BUT only to the MGM Imperial. Every one of the staff were friendly and accommodating from the entertainment staff and dancing instructors to our housekeeping staff, to the Managers, by the way, they MADE our vacation everything we wanted!! Even the gardeners sent us off with pretty parting gifts. I highly recommend this resort to anyone who wants to have fun and relaxation. Everything you want is close by. Spa for massage, market for souvenirs and 10 min from the glass bottom boat excursion with Tony. I won't stay anywhere else [Details]

I have been visiting the Caribbean for forty years and this was by far the worst place I have ever been to.I have been to Cuba before so know what to expect but this was Cuba at its worst. [Details]

Beautiful clean resort! The entertainment staff and “bosses” truly bent over backwards to ensure our stay was magnificent.

I can't say enough about Yordanis!!!! Truly amazing hospitality and ensured all our requests were met to our satisfaction! I had read reviews before my stay about this gentlemen and everything you read is true. He is remarkable. Yordanis enhanced our vacation 10 fold and we are extremely grateful to his very professional, kind and understanding demeanour.
You can't miss this man, he is dressed to the nines, present at the resort and very engaging with all the guests. Makes you feel important!

Remember, this is Cuba! You come for the sun and sand. If you would still like to enjoy the amenities of your own country you will have to bring your favourite snacks, spices and food (rye bread) etc. Through no fault of Cuba, supply chains are tight and many things that you may expect at an all inclusive are very limited. Example, eggs, fries, drinks etc. what makes up for this? The people. You are treated like a King and Queen at the Gran Muthu Imperial. [Details]

Of course many people complained about the lack of food in Cuba but the reason i go is for the weather, the beaches and mostly for the kindness of the staff. i feel like family when i'm there that's why i keep going back.
Special thanks to Pochy, Dariel, Alex, Loiver, Yander, Ridel, Jennifer, Alejandro, mamasita Yuliett and the man who you can count on, Yordanis Romero. We will see each other for the 9th time! [Details]

this is a great resort staff are fun and funny thanks to yordanis romero garmury and Higteandro is a great barteder who makes good drinks funny guy love you guys all the food is good hear also so people please book hear with your kids and famley [Details]

Let me start with the good things about this hotel , the rooms are clean and spacious , nice shower and warm water at all times , rooms getting clean daily and you get a refill of bottled water , the mini fridge doesn't get refilled with cola or beer , only 1 bottle . Ac works well as well . The grounds of this hotel is nice and the bungalow we were in was very close to the lobby and restaurants . The beach is white sand and wide , blue water and beautiful , but they don't clean the moss from the beach other than that its perfect . The hotel is not overly crowded and very calming . No entertainment during the day by the pool nor on the beach . Which is good and what we wanted . By the way , the infinity pool is beautiful . And now for the not so good part , FOOD !! We have been to cuba many many times and never seen it like this , eggs every other day if you are lucky for breakfast , buffet is dirty and full of disgusting bugs , there are not a lot of varieties , . If you have been to cuba you know how the resorts foods are , but this hotel takes it to another level for being bad for food . [Details]

Special thank you to Yordanis Romero Garmury and the staff at the buffet for helping make a special Birthday supper as well as the house keeping staff for the extras to the room. And as always to the lobby staff for being the best anyone could hope for. [Details]

Very disappointing. The rooms are very dirty. Toilet seat was lined with filth. No running water for two days so no flushing the toilet, cleaning oneself or washing your hands. Everyday there was a long portion where we could not flush the toilets. In 7 days, we had warm water for showers twice. You have to ask on many occasions for toilet paper when the roll is gone and left that way for staff when cleaning. No change of bathing towels all week and our shower leaked badly so we had to use them to soak up the water. Staff folded them up and back on the bed they went. To rate this hotel a 5 star or 4.5 is laughable. It is a two star at best. [Details]

We had the best honeymoon imaginable here.

Great food, great staff, great rooms, and excellent views! Entertainment was also fun.

Staff we loved- Yadianis, ernesto, esquivale, loiver, Abel, and Alejandro [Details]

We visited for our 7th time over Christmas. The staff keep us coming back! It was a pleasure again, to see Yordanis, Rachel, Yoan and Yadi, Fatima, Yanet, Adrianis, Jennifer, Elvis, and everyone we encountered! The cigar bar and Sports bar are a great place to get away from the kids, now that it has changed to a family resort! The beach to the left of the resort is a bit of a walk but is beautiful!! We found an incredible spot over the rocks left of the pavilion on the water. Beautiful sandy swimming after 2 minute walk down to the water. A few shortages were expected, but had lots of rum, and bacon and eggs for breakfast. We will return! [Details]

very friendly staff, helpful, very welcoming, always available, I wish they would improve their customer service regarding the requests for the room, over all clean, once you know you are going to Cuba and match your expectations with this destination then you'll see they'll do their best that you enjoy your vacation, food was reasonable, highly recommended [Details]