Sonesta Maho Beach Resort Casino And Spa

My third time staying here in tbe span of 14 months. Booked and paid for pool view and requested high floor end unit. Neither was accommodated. I was given 4th floor and view of a huge palm tree. Attempted to speak with Jiovani who was a completely condescending and rude individual whose reputation on social media speak for itself. Spoke with Carmen who is above him but she could not accommodate either. Will NOT be returning or recommending. Sadly I recommend to my aunt and uncle who booked this and I hope their requests will be accommodated. Lost a repeat guest Sonesta Maho [Details]

New management No beach left. Poor service in restaraunts Unhappy servers [Details]

Experience overall was great, aside from their main pool being closed for renovations there was a good amount of things to do on the resort such as going to the kids pool and the adult pool. The food was never a problem it was delicious every time. The staff were over the top nice and professional. The rooms were so upgraded. Due to it being slow season there wasn't much to do on the resort so we had to leave and explore a couple places, yet still those areas were also pretty slow or closed down for the season. [Details]

Jovanni smith was on April 6th at 12:30 or so I went to straighten out the mixup made by Sonesta about our reservation He was very rude dismissive and insulting I was very upset. Kevin Allen asst manager did it but no real compensation finally got a late checkout but it was not easy to get I had pneumonia and needed more. As a 26 time repeat guest something more would have been done. I'm so very disappointed. I will be sending a letter to head office regarding this experience and names and dates. I don't expect a large company to care about two seniors but at least I will have done something. [Details]

We just returned from our stay at the Sonesta Maho and had a great vacation. We went for a girls week away to celebrate our bdays. No complaints at all housekeeping staff was thorough. Our waitress Nicole was the best always happy and very helpful. Pool bartenders knew exactly what we wanted and were amazing.

We will be back for sure.

Karen and Barb [Details]

Friendly staff, good food. Clean rooms.
I would suggest booking 5th floor and up looking towards pool. If you have lower floor, you will have no view at all since palm trees covers the views. The street views are very noisy because they have a bar across the street that remains open till 2am. [Details]

Just stayed a week and we found the experience a very good one. The resort compares very favorably to many of the all-inclusive resorts we have stayed at in the Caribbean. It has a great location right on Maho beach where you can watch all the planes landing or taking off. Its just a short walk to the end of the runway. We spent most of our time at the beach where we had no trouble finding the perfect loungers.

The room was spacious and kept very clean at all times. Our room was classified as an island view, but we had a great view of the ocean as we were high (8th floor). I would not recommend the pool view as it would be very noisy.

The food was good, but we felt the menus and variety could have been larger. Shout out to Jane at the buffet who gave us great service as well as Anthony (the manager of the restaurants) who made sure all our dining needs were met. Drinks at the bars were always well made and consistent from one bar to another. Bar service at the beach was very much appreciated.

We found the evening entertainment to be lacking a bit (that may have been due to it being low season).

All in all, a very good value. We enjoyed our stay a lot and we would definitely return in the future. [Details]

As this was our 2nd time back at this hotel, we were disappointed in the decline of customer service and satisfaction. Unfortunately, some of
the front desk employees were not interested in helping guests resolve issues such as sewage/dumpster smell in room and air conditioning not working. I would not recommend this hotel unless upper management fixes their problematic rooms
and offers more customer service training to some staff members. [Details]

Overall decent hotel, but lots of improvements needed. [Details]

Clean, friendly and Enjoyable. After two years of not traveling it was a great place to travel to and felt very safe. Met some great people staff and travellers. Recommend [Details]

A great experience. A perfect resort for seniors, older couples, honeymooners. [Details]

We traveled with 12 people and the service and food were excellent. Eddie the bartender was fantastic. Overall we had a great vacation. [Details]

This resort was a major disappointment! There is no beach to speak of. You have to walk 10 mins. to Mullet Beach and yes pay 20.00 US. for 2 loungechairs and an umbrella. They said there was a norovirus going around ,when we and almost all we talked to had gastrointestinal problems . Sunwing and Sonesta knew of a problem for a long time! After witnessing some food preparation habits ,I think it was food related, and not something ' we northerners brought down' as they keep saying! We ve travelled to many resorts over the years mainly in February and never gotten sick! [Details]

stomach virus was bad over 40 people got the virus and it has been going on for a long time no beach but 1 next door The hotel should have a good activities director it is a large enough resort [Details]

Hotel staff, location and premises were excellent. Food was good, but after a few days, same old same old was wearing thin. Recommend Jax Steakhouse for a change of pace. A bit pricey, but change is always good. Room with a view of pool & ocean is recommended. Always nice to sit on the balcony with a coffee after a day at the pool or beach before preparing for dinner. Pool can be noisy at the pool bar area with music blaring and patrons drinking way too much - lol! Other area of pool is quieter and servers are always there to get you a drink if need arises. Pic shows large beach area that no longer exists. Beach area is quite small and rocky bottom when in the water. [Details]

Loved it again. Beautifully done after hurricane.
Close to marigot and Phillipsburg.
We will b back next year [Details]

All 4 of my family members were extremely sick, along with others at this resort. The last couple of days they put up hand sanitizer in front of the buffet but this was after over half of the guest has become sick. [Details]

Great location, great hotel, rooms updated since the storm, pillows need some help [Details]

Would not return To this resort .
The buffet was not exciting. The restaurants were not easy to get into, only got two reservations. The Point was ok.
The service by housekeeping, front desk and bell man was great. Service in the buffet left much to be desired.

Beach was nice but not long enough to walk. [Details]