Miches

Family (kids 10/112) booked this hotel in the spring thinking that it was going to open earlier than it did, but we ended up in the "soft opening" period. Went with an open mind and to expect a few hiccups. Flight from YYZ was good and transfer to the hotel took the advertised 90 mins with 1 stop before ours being the last. We booked a "tropical view" room but were upgraded to a partial ocean view just above the lobby. Looking around the resort I am not sure if any rooms are "tropical view" since there is only rooms on 1 side of the buildings facing the pool or ocean. ROOM: Bathroom has a tub and separate shower and 2 sinks with plenty of space for toiletries. Our toilet didn't work the first day but it was fixed promptly. Our large sliding door to enter to bathroom however kept coming off the tracks and 1 side wouldn't open. We had 2 double beds which were extremely comfortable along with the pillows. With the kids getting older it was a little tight in double beds but we made it work and were usually tired from the sun that we passed out easily. Balcony had 2 comfy chairs and a table Housekeeping was always done early in the AM and no issues Did not try room service POOLS: 2 pools are between 3-4 feet deep all around and probably 85F. First pool is more of a sports pool with volleyball basketball net while the other pool was Infinity and fairly large. Swim up bar was great and fast service. We usually stayed near the beach bar in a pool cabana which was available prior to 9 (another perk of low capacity) Beach was unfortunately at black flag for 6/7 days we were there. ENTERTAINMENT: They did a great job at getting the kids involved in the activities but it was hard since there were so few people. Big Boy was great as was William with our kids. Night shows we skipped most times but the Queen show was actually really good. FOOD: Being a new resort it was honestly hit and miss with both food and drink. This is where we noticed the language barrier the most and often us and other guests struggled to explain what they wanted and got the wrong order many times. Buffet for breakfast was great but lunch / dinner the food was warm or even cold at times and you never knew how long it was out for. excellent service at all restaurants Bluewater Grill for lunch was amazing and a nice break from the pool. Himitsu also good as was Capers. Did not try Mexican or Dominican restaurants. During our stay there were 2 parties by the pool - 1 American and 1 Dominican themed. Food here was excellent but it was dark so hard to see what you were eating.

Don't miss out on the opportunity to stay at this resort while it is being rebranded.