Vancouver

-Friendly concierge and staff helped our stay -The rooms are spacious with a wonderful view -Would have liked breakfast included, but perhaps it's too small to do this. At the min, discounts should be offered at nearby restaurants -Also, update to smart TVs, or include an Apple TV. Nobody watches cable anymore with all the annoying commercials -Security should move some of the homeless along -An event at the hotel or at a nearby location should have been organized for new years. Vancouver is pathetic in that it didn't do anything special for new years (i.e., no fireworks). Even Calgary had fireworks & Van is supposedly a 'world-class city' - what a joke! -Homeless are a big problem. Sound-proofing the windows is recommended as you can hear emergency vehicle sirens every single night.

It was my first time staying at the hotel, and I'm sure it won't be my last. Excellent location and great staff. My favorite part of the hotel was the restaurant and it's views. The rooms were comfortable and had all the amenities one would need. The Spa is a must if you are looking for a place to relax. Close to lots of restaurants, the convention centre, Rogers arena and the sky train.

I had to go to Vancouver in business and needed a central location due to the several places I needed to go in the area, based on price I decided to stay at this hotel as didn't feel the price difference to other hotels would be justified, I was wrong. This is one of the most dated places that I ever found, there is cracks and spots on the walls, the bathroom is a cubicle, the bed had a mattress that would put you in the surreal when sleeping because it has some sort of hole in the middle that ends up pulling you and your partner there and you'll battle for space all night. The WIFI is very weak and don't even try Skype or video streaming because it will be just bad. The place was very dirty, lots of dust all around, the metal in the window's frames was disgusting. The only positives were the kitchen and the air conditioning, the first was very helpful and the second was good cooling the place. The front desk staff, concierge and valet are unprofessional, rude and really don't have any training in customer service. If you can afford something above, spend the extra 50 or 60 dollars and stay somewhere else.