Holguin

Beautiful and quality resort with wonderful staff and great facilities. The restaurant was a great surprise. The food was excellent. I had worse in Canada. Rooms were nice and large with a great bathroom. The beach is rather small, but nice. The other large beach is a public beach, so one can encounter some local people who often ask for help. I brought a few small bills to give them. There are also options outside of the resort. We visited Holguin and had a late lunch at a restaurant in the country. We didn't go to the market knowing that they would have the same Cuban souvenirs. I heard that the safari was a great experience and worth the cost. I was disappointed with the VIP lounge at the airport. There was no food, but if you want to drink, there is plenty. The lounge is air conditioned and rather clean and comfortable. The price was about $25 for two. I would recommend this resort to anyone who wants a comfortable and nice place with great dining options. If you are interested in partying, it is on the quiet side, but all depends on other guests staying at the resort. All in all it was was my best experience in Cuba and I have been to this country a dozen times.

We really had a nice time at this resort. Employees were wonderful, appreciative, and kind. The pools & the beach were great. The food was just about enough for us. Lots of local vegetables and fruits. At our age, we are not drinkers but there was more than enough for all those who do drink. The coffee was great and the snack bar was good too. Can't complain except for the mosquitoes that didn't spare us! I would return to this very spot perhaps in our Canadian winter.

Excellent vacation. Excellent hotel, Excellent management, 5 star hotel ! I stayed in Sanctuary at Grand Memories in Holguin between 9th and 16 of April. It was my first time at this hotel in Cuba. The hotel is new, modern well maintained and very clean. As you getting in the lobby you will realize than this resort has a dedication to quality and commitment to their clients. Weather excellent, beach was clean and ocean water between 25-and 27 C. Travel time from the airport to hotel take about 2 hours. Food: Food was much superior then other resorts I stay before. Everything was spic and span, amazing professional staff very attentive, service was prompt and polite, the management was professionalism based on European standard. I want to congratulate Mr. Basi for excellent management and amazing diversity available at the buffet. Room. Room was spacious and very clean. When I get to my room I realize have an issue with the door. I report this to CS and almost instantly CS service Manager (Ana) propose me 2 options and I got one with an ocean view. (this, I call professional service) Thanks Ana for your professionalism and your dedication to quality of this hotel. The fridge fills up daily with soft drinks and beer. From the lobby to any room at any floor wont take more the 3 minutes because they have multiple elevators for each section of this hotel. Every night I sleep with the open door of my third floor because there was no mosquito at all. What a beautiful place this hotel is…. Beach There is lots of shade and tree on the beach. The hotels have three pool but I prefer the beach and the ocean. Even after 10 a.m. I was able to find the shade and whole day was plenty of free sun loungers. The water was awesome. I compare this hotel with other hotels in Cuba (in Holquin, Cayo Coco an Varadero) and I decide to give 5 stars for the following reasons: 1. Hotel: very clean, well maintained, hole personal very polite and professional. The General Manager Mr. Daniel is all over the place all the time to control the well-being of all hotel clients. 2. Customer service: I will say then this CS is one of the best I see in Cuba. CS Manager (Ana) is a dedicated customer service manager that is dedicated to the hotel clients, she's efficient, and I think she love her job with passion. Many times, I saw her late in the evening running all over the place taking care of clients and solving issues. 3. Room: for me the room was perfect, room service was excellent. I been asking by the staff, almost daily if I need anything for my room. 4. The buffet: The variety of the choice change every day, chicken, eggs, fish, vegetable every day as much you can eat. Everything is clean, perfect clen, personal polite and professional. It was a pleasure to get a table and go and choose from the buffet what you want including wine. There is one person responsible for the quality of the menu and service every day. This manager is taking everyday picture of the menu and sending them to General Manager to show him the quality of the food and service. This Gentlemen name is Mr. Basi and don't be surprised if he will stop at your table and ask you if you like the food or if you have some special needs. And for this reason, I will rate Mr. Basi 10/10. 5. The beach: For me the beach was perfect.

Nous avons beaucoup aimé cet hôtel, la nourriture était suffisante et très bonne, la chambre avec vue sur mer grande et comfortable, un beau grand balcon pour lire. Le personnel est très gentil et à l'écoute. La plage est très belle mais venteux durant notre séjour, donc grosse vague, aussi beaucoup d'escalier, pour descendre çà va mais pour monter… faut être en forme! Pas d'algues! Les serveuses et femmes de chambre apprécient beaucoup les petits cadeaux. Pour les spectacles, les danseuses cubaines et les bands cubains, du standard. Transport excellent pour l'hôtel. Pour la langouste, essayer La Maison, c'est excellent!

Hotel is nothing like pictures online. Very, very old and patchwork repairs done. Buffet open birds and flies were picking at the food. Cockroach in my room, disappeared into the cabinet which had the small refrigerator. Worst of all, my daughter got food poisoning and was violently sick one night all night long.

The Ocean. It was amazing!!! I would rate it 10 out of 10. For all seven days, we had the best weather—no waves, pure water, and magic sand. Only on the last day, there were waves, but it wasn't a big deal at all. A great benefit of the location is snorkeling. There are reefs, and you don't need to rent a boat to go into the ocean. You just need a mask, and you'll feel like you're inside an aquarium! There is also a diving center for those who are ready to take the risk—we are not among those (LOL). There is a beach bar with drinks. To be honest, the piña colada wasn't as good as the one in the Dominican Republic, but it wasn't bad either. You can also use kayaks, paddleboards, and catamarans for free. However, we weren't lucky with this service because the safety boat wasn't working to monitor the area, so none of the resorts could provide this service at that time. To be honest, we weren't very disappointed—it wasn't a big deal at all.

Cuba is undergoing an economic downturn and it's having a trickling effect everywhere...from chatting with the manager it's been about 3 months that hotel don lino has experiencing all kinds of problems too...first the cons:..bad roads towards the resort,rocky beach,poor selection of bar drinks,ants and cockroaches in some rooms,power blackouts( they've installed a generator),no internet, basic choice of meals,.no bank nor ATM ...safe lacked batteries to set code ..hardly any night entertainment except some partying at the 24 hour bar,my room had lizards..pros: staff working hard to maintain services ,calesh riders outside take clients to playa Blanca who're happy to be paid in Canadian cash..(it's accepted everywhere)..

Good hotel, excellent staff, very clean room, some water shortages but did not interfere with holiday. Only complaint, music too loud.

Though it is a 2 hour drive from the airport. It is well worth it. Unfortunately the local women that were visiting the resort on the weekend of my trip were very unfriendly, tried to obstuct my paths, pretended to spit at my feet and called me "Puta". This brought me to tears. And I spent the remainder of my vacation at the bar near the beach, where I was treated like a member of the family. Other than that the staff is wonderful, so friendly and so very accommodating. The beaches are amazing and the staff certainly makes you feel like family. I am definitely going back! I will just avoid the local women that take over the main stage on the weekends! I suggest the same or it will ruin your experience!