Holguin

Before I start this, my husband says I am among those people that notice everything. We enjoyed Cuba and are going back...there a a LOT of repeat customers at this resort, and many Europeans. We arrived on a Wednesday night after a 1 hour bus transfer from Holguin airport, reception was prompt in giving us our keys. Transported to a comfortable, clean and well laid out room in Building 11. Lighting was great, AC worked really well, comfortable bed. Breakfast buffet was plentiful and well laid out; egg stations x 2. Lots of vegetarian options and great coffee. We had NO issues with food at any meal. Sampled the Japanese, Mediterranean and International (El Patio) restaurants and all were very good; really enjoyed the preparation in Japanese and the Chicken Vol au Vent appetizer in the International. Pool is very large, multi level with swim up bar and access to 24 hour snack bar; beach a short walk away, also has bar area and food option. Took day trip to Holguin ($5 USD per passenger) and checked out the market with local made crafts. In all areas, staff are really nice, and they want to make sure you are enjoying yourself. Overall, it was great and we plan on going back.

This was our first trip outside of Canada and US and we were not disappointed. The hotel was lovely, beaches and pools were incredible and staff were very nice. We went on a bay adventure tour, did some snorkeling, did a safari and ate at this tree top restaurant.

2nd year in a row for us. Same and even better then last year..Clean, staff was amazing. More food this year so it was a . Will be back next year

That should say it all!

RESORT: A new and nice resort. Extremely maintained and clean! Palms, grass, paths, swimming pools, restaurants, gym, health office, spa…All is functioning and services are good! People are nice and friendly. Prone to help and with the huge smile! ROOM: Room was beautiful and clean, but not ready for guests! It smelled on mold. The A/C was blocked and blew out look warm air. There was no TV signal. Wi-Fi was either weak, or none! We did not have water for one day. There were no shampoo and conditioner. There was no bottled water, juices and beer in the unglued fridge. We must praise work of our room maid Clara! She was diligent and extremely professional and friendly. The lady who took over after Clara was not that good. In the end, she accused us of stealing towels, which we did not! FOOD: Food was surprisingly good! We had variety of entries such as prosciutto, grilled pork, fish, shells, different kind of cheese, beef stew, chicken, eggs, ham, calamari, steak, different kind of cakes and pastries…There was no fresh milk, yogurt, green salads…During the lunch time and dinner there was live band playing Cuban and World famous songs! BEVERAGES: The alcoholic beverages were in plenty! Rum, whiskey, vodka, brandy, gin, vines, domestic and foreign beers…Mango juice, lemonade, orange juice, tonic water….Sparling water, bottled water…Cocktails... BEACH: Beach is sandy! Clean! But, the see is full of rocks and see grass! One could not neither enter, nor exit normally! I cut my toe finger on sharp rock! The beach is not suggested for small children. There are well organized beach entertainment and beach bars! ENTERTAINMENT: The entertainment was pretty good. The entertainers were diligent and funny. The only remark is,that almost 90% guests were, either English or French speaking people but, the communication and announcements were in Spanish. FRONT DESK AND CUSTOMER RELATIONSHIP: Front desk check-in was fast and professional. Later, all complains were written down in the book, but little was done. We had to complain five, six times for the same problem but, all complains were solved after long delays. The public relationship representative Ms. Anne Laura was absolutely perfect and she did act in the good faith.

The resort's staffs are very friendly and greatly. The room is clean and AC and hot water are perfect. But there are a lots of tiny bugs and bite you and cause itchy. My arms and legs are bitten allover. It was nightmare. The beach is ok. But the sea is very shallow and not for swimming. The room electric voltage is low. My cellphone is difficult to charge unless sometimes in the morning and shutdown your room AC then can charge it. WIFI is very bad.

This was a lot less than any Cuba trip I've ever been on. The treatment was terrible- I understand the economic downfall but we go there to support and give to the staff and enjoy the beaches. We were ignored constantly, had to buy our own water as we weren't allowed to get water until after 8 am (We wake up at 7 am). We don't go to Cuba for the food but no seafood, no eggs, and locals served first. Claims there was 4 restaurants but there was only ONE- and they told it was booked the whole week except one day at lunch time. Only entertainment was karaoke in spanish at night and a kids club. No Bingo, no disco, no tastings- which were all listed on the booking. 2 pools not four. This was lower than a 2 star, and I've been to a two star which was better.

This was the most accommodating hotel/ resort. We had issues with our first room and spoke with hotel staff who then upgraded our room for free and switched our room without any hassle. Hotel staff was friendly and helped guide us to figuring out excursions. I have nothing bad to say about this resort. The food was good as well, lots to choose from at their buffet. I was told you get what you pay for, so I didn't have high expectations. But this resort really exceeded our expectations and we would not hesitate to return again. Wifi was slow (it did work) but you are on vacation after all. Beaches were within walking distance and very clean. They had nightly entertainment for everyone of all ages. It was overall an amazing experience.