Iberostar Origin Daiquiri

Love Iberostar Daiquiri, The staff hands down the best customer service in any hotel I've ever been too. Very clean hotel and even with it being low season and limited food supply with everything going on in Cuba They made it work. The food was good and drinks they had what we liked. Shout out to all the staff , You all deserve 5stars . We will be back . [Details]

Vacation in September. The hotel has a very nice beach and very nice architecture. The pools are clean and well maintained. Reception and room service are very good; but the food is the same in the buffet; it's the same in restaurants. In the Cuban restaurant and the gourmet restaurant, the menu is the same, there are a lot of flies in the buffet, we also see cockroaches. Negligence of buffet staff in their duties. [Details]

Me and my family stayed there for the first time and it was our first trip to Cuba. The Hotel was really nice and really amazing staff. The only issue we found that there were lots of flies in the dining area and it was not hygienic at all to see flies on foods, dining table and utensils. We do understand that it's a tropical island, mosquitoes and flies are inevitable but necessary action should be taken to prevent flies from dining area. [Details]

Iberostar Origin Daiquiri is well maintained resort, hotel room is well cleaned daily. [Details]

Wish I could stay longer, absolutely no complaints other than make sure you wear lots of sunscreen. The people, food, weather, everything was absolutely perfect. Didn't notice any shortages at all. [Details]

We had an okay time at this resort. Great beach, but awful food and drinks. We ate lots of snacks we packed. I got sick from the food twice. We enjoyed the shows, pool, and walking around. Staff were friendly. Internet only worked at times. Was annoying to reset. [Details]

Had a great time here. Wasn't sure what to expect as this was our first time to Cuba but overall we were very impressed. [Details]

Great Hotel, great service, rooms were always clean. Was not impressed that there was a fee for the safe I have never experienced this before. [Details]

Was a complete and unique holiday experience. Great place and WONDERFULL STAFF (everybody). The only bad thing is...you don`t want to leave. Thank you for make this vacation the best [Details]

The Iberostar Daiquiri in Cayo Guillermo exceeded all expectations, offering a perfect blend of luxury, relaxation, and entertainment. From the moment we arrived, we were greeted with warm smiles and exceptional service. The resort's stunning beachfront location provided breathtaking views and easy access to pristine white sands and crystal-clear waters.

The accommodations were spacious, clean, and elegantly decorated, offering all the amenities one could desire for a comfortable stay. The variety and quality of dining options were impressive, with delicious international cuisine and fresh seafood served at every meal. The themed restaurants provided a delightful culinary experience, and the bars offered a wide selection of premium drinks and cocktails.

What truly set the Iberostar Daiquiri apart was its exceptional staff. From the housekeeping team to the entertainment staff, everyone went above and beyond to ensure guests had an unforgettable experience. The entertainment program was diverse and engaging, with nightly shows, live music, and fun activities for guests of all ages.

The resort's facilities were top-notch, including a well-maintained swimming pool, a fully-equipped fitness center, and a relaxing spa where guests could indulge in rejuvenating treatments. Additionally, the resort offered a variety of water sports and excursions for those seeking adventure.

Overall, our stay at the Iberostar Daiquiri was nothing short of fantastic. It's the perfect destination for couples, families, and friends looking to unwind in paradise. We can't wait to return and create more unforgettable memories at this tropical oasis [Details]

If you're looking for a vacation to relax, this is it! The food was good, never ran out of anything that I'm aware of.
Occasionally ran out of mixes for drinks. A bit frustrating as I'm not a beer drinker.
I heard stories of other resorts around having food/drink shortages. [Details]

What a trip, we had no issues what's so ever. Rooms where clean, bed was a pillow top mattress. We did not have any issues with anything, staff was amazingly friendly, lobster dinner was one of the best we had ever had. Extremely well maintained resort. We will be back [Details]

Very much enjoyed my trip, very friendly staff, great layouts of the resort and beach front view from my top floor room. Mosquitoes are a real pain at night and the sand fleas during the day, didnt like how there were flies on the food in the buffet area, why isnt the food covered. [Details]

For staying 7 days is ok. For the food wise,what you see for lunch is exactly you gonna have it for dinner .No choice, you wanna be hungry, don't eat. Just have bread or fruits,to me even fruits are not enjoyable to eat. To make it short they don't give you option. In a la carte, same food in buffet it just the presentation. [Details]

Overall good experience! We were in “habana” building and the maids kept it tidy for us daily. Our safe didn't work 2/7 days but they fixed it for us. We paid for a beach suite and were probably the furthest away from the beach. We lost power twice. However, we had friends above the lobby rooms that had cockroaches. Avoid staying above the lobby. Try to stay in habana building. The buffet was not bad - we ate omelettes and French toast every morning and pasta bar every night. Don't forget to book your 2 free a la cartes! You can have lunch at the marina by the beach every day and it's delicious - chicken, rice, soup. We also had pasta for supper at the marina - highly recommend. Two of our yeti cups, 1 Stanley and 2 pool floaties were stolen when we were in the pool and not returned to lost and found. The staff were always kind and eager to help. There was a waterfall above the pool that didn't work until the last day and they ran out of vodka - good thing we brought our own from duty free just in case. We did the catamaran (our favourite), “spectaculaire” also really fun experience & got to hold baby alligators. And the Jeep safari, also fun but it's a long day sitting in a Jeep driving. There's also a 30 minute free boat tour at the beach to see starfish. Bicycles are free 1 hour every day. Be sure to use VPN when connecting to wifi or you'll get hacked and bring a wall adapter or you'll fry your phone. 7 hours away from Havana but we visited Ciego de Avila & moron. Overall I'd rate it a 4 star for Cuba - but how can you complain! We're in Cuba! If you're with a good group of people you'll have so much fun :) can't wait to go back! [Details]

The hotel was very nice, rooms are spacious and very clean. Staff very pleasant. The ‘a la carte' restaurants were fine also.
Samera, the hotel Sales Rep went out of her way to help. Bravo Samera. Beach had seaweed in the water but that appears to be a problem in other areas of the Caribbean. Still beautiful beach. [Details]

The hotel and rooms were kept very clean. Hotel staff were very friendly and helpful. I found the food to be adequate and had no trouble with the buffet, it was varied enough at all three meals. The beach was lovely. Overall, I think for the price we paid it was a great vacation and was worth the money. [Details]

The resort is falling apart. We has no TV, no fridge, some days only 1 bath towel, bad TP if there was any in the bathroom. Bath towels stained with brown streaks. Buffet was worse than expected. We don't have high expectations. Bugs were very and dealing with numerous bites on legs and arms. Iberostar needs to start investing money in their resorts. We went to Cozemel last year and had similar issues. I would not recommend Iberostar resort to anyone anymore. We have used them 4 times now and we are very disappointed, again. On the positive, The Cuban employees are wonderful ,warm and friendly [Details]

We had no hot water for the first four days of our stay despite daily complaints to the front desk. It was only when I insisted that they move us yet again to our third room in the search for hot water, and stayed at the front desk until this was arranged, that we finally saw hot water. The hotel needs to understand that hot water is not a nicety, it is a basic commodity. You might respond that this is what you should expect in Cuba; and my response to that would be, if Cuban hotels can't provide hot water to their guests, they shouldn't be in the hospitality business. We also had issues with the numerous flies in the dining areas (a health and safety issue); the lack of selection and decent food in both the main dining area and the poolside grill; the loud lounge singers in the lobby; and the lack of product and high prices in the cigar store (cigars are the main reason we go to Cuba). The hotel was also rough around the edges, and I do get that this is par for Cuba; however, it is definitely not a four star destination. [Details]

I will preface this review by saying that I have been to Cuba before and had an idea of what to expect and generally, I'm pretty easy to please.

Before booking I did read the resort reviews but there was such a mixed bag, I wasn't sure what to believe. I took the chance, booked and was willing to make the best of whatever. In this case, all the negative reviews were spot on.

The flight times were amazing (arrived in Cuba at 9:30 am and departed 7 days later in the evening-a full 7 days in the sun!!!!), the flights were direct and all the transfers etc. were taken care of.

The arrival into Cuba and transfer to the hotel went smoothly. The hotel lobby is beautiful, and the staff was very helpful. Hotel check–in time is 4:00 pm, so we had a bit of a wait before we got our room. We were able to change into beach attire and store the bags until our room was ready. We tried to get beach towels, but none were available. There was a cook-out/pig roast, so we went and grabbed some food. At this point I thought it was strange that we were handed sandwiches straight from the cook's hands (no plates) but went with it. Afterwards we hit up the buffet to check out the spread. The buffet left a lot to be desired, but we figured it was the lunch buffet and dinner would have more selection-we were wrong. Over the course of the week, we would see things that we will never unsee.

We were lucky and were able to get into our room before the 4:00 check-in. The room itself was ok, the linen was clean, the bathroom wasn't terrible. There was no toilet paper holder, and the shower was missing a partition to keep the water from splashing out-the bathroom floor was a mess after each shower. We were only given two towels and a floor mat. The view from the balcony more than made up for the sub-par room. I would highly recommend asking for more towels and more toilet paper from the start.

The hotel has 3 a la carte restaurants: Cuban, Italian and Mexican. We were able to book two a la carte restaurants the following day. We were able to book the Mexican and Cuban restaurants, the meals were mediocre at best. All the reviews are correct-it's the same food that is being served in the buffet. We did pay extra for a special Valentine meal, and it was really good. We were served lobster, steak and a decent bottle of red wine.

During my week stay, I primarily survived off of cheese sandwiches and mojitos.

The buffet was terrible. It was primarily the same food every day for lunch and dinner. Occasionally new items were added. There was no pasta station until day 6 of our trip. There were no labels, so you didn't really know what you were eating. Spoons and serving tongs were hard to come by. I saw a lot of face/phone touching while food was being prepared that turned me off (I was grossed out after a cook touched their face then used their fingers to pick up salt to season my eggs). Also, the salt dish by the French fry station had no spoon, so everyone was digging their fingers in to sprinkle salt on their fries. Surprisingly, the fruit selection was limited to papaya, pineapple and occasionally bananas.

There was a burger/ham sandwich/fry restaurant by the pool. The ham sandwiches and fries were ok, but the burgers looked like spam, so I avoided them.



The beach was spectacular. The resort had a long dock with a couple of palapa huts on it. The dock stretched out fairly far into the water and at the end, there was a staircase to climb into the water. I highly recommend jumping in! There are little burrs in the sand dunes that hurt to step on, so I recommend wearing footwear until you are about 20 feet from the vegetation. If you like strolling along the beach, you can definitely walk a couple of km each way. If you walk towards the marina, there is a lovely swimming spot where the shoreline dips down quickly. If you walk towards the “big” hotels you can walk for quite a distance, we managed to walk over 8 km one day (not recommended for anyone with mobility issues as there were a couple of stretches of rocks that we had to navigate through).

The hotel does have Wi-Fi, you get 1 hour for each day you spend there. So, a 7-day stay will get you 7 hours. Getting onto the wifi is not user friendly and one must exercise a high degree of patience.

The bars were generally really great. I'm not a big drinker but thoroughly enjoyed the Spanish coffees, coco locos and the mojitos. On occasion, there was no mint, so mojitos were not always available. The red wine was terrible. In the morning, cappuccinos and café col leche were a nice treat.

Excursions:

If you are looking to do a boat excursion, the resort lifeguards are your hook-up. The glass bottom boat cruise was priced at $50 and sounded amazing (lobster, drinks, snorkeling). Unfortunately, the weather did not cooperate for the day we booked, so we missed out. We heard good things from other guests though!

The hop-on-hop-off bus is ok if you want to get off the resort for a few hours and do some sightseeing while working on your tan. We ended up taking the bus to the CENTRO COMERCIAL (LA GAVIOTA) market. The market wasn't worth the $5 bus fare. The market was overpriced (resort stores were same prices) and unless you are into the typical travel souvenir stuff, it's a waste of time.

During our beach walks we were able to find two cute lobster restaurants. We didn't eat at either place but heard great things about the food. I think it was $25 for a plate of lobster, shrimp and vegetables.

Interestingly, other travelers that we met on the bus or at the airport had very similar experiences at their resorts. Food variety, food shortages and cleanliness all seem to be issues in Cayo Coco.

To culminate our trip, on the flight home, the plane experienced a fair amount of turbulence, and there was a chain reaction of vomiting; during the ordeal all I could think about was the puke scene in the movie stand by me. [Details]

We loved the beautiful landscaped grounds. The buildings were freshly painted with amazing colors and were so pretty. Smaller resort which was GREAT for walking. We both have mobility issues. Careful on the walkways and different leveled flooring. Spent every day on the beautiful beach. White soft sand. Warm aqua water. Great snorkeling. Interesting to watch this hub of kite surfers. Food and drink? What can I say? It's Cuba and there's a shortage since Covid. Great grill station. Chicken and Rice. [Details]

My first experience outside of North America and it was wonderful! The beach was relaxing and calm, then you could go party by my pool with some pool games. Bars everywhere, open snack shack, so we had endless supply of food and drinks. People were very friendly and the weather was perfect. Wish I could've stayed longer! [Details]

This was my first time at a small resort, I enjoyed being able to leave my room and walk 30 seconds to the towel shack, 1 minute to the beach, 1 minute to the buffet, the lobby, the pool and 2 minutes to the theatre. It was very windy the entire time so we were unable to enjoy the non motorized activities until the last day. We loved the staff. I went with my 18 year old daughter and her best friend. We went to the beach every morning and then enjoyed the pool area and activities in the afternoons. We participated in a few contests, the nightly lobby entertainment, the nightly theatre show and disco afterwards. We usually were the last ones up. The staff is amazing and not one person to complain about. We are very social and spent a fair amount of time getting to know the staff. Some of my favourites were Ernesto the DJ and animation team which included Maidel, Jormer, Fidel and Denia. Yosvany the pool/theatre bartender makes great drinks and Carlos the Maintenance worker/electrician is so sweet. We visited Playa Pilar twice which is a beautiful beach and did the excursion on the Glass Bottom Boat which included a swim /jump off the second level, snorkelling on a coral reef, drop off at an Island to swim and enjoy a Lobster dinner/drinks and entertainment for $40 CAD. The resort was able to accommodate both my daughter and I with gluten free options as we both have Celiac Disease. Neither one of us got sick the entire trip and twice the kitchen staff brought out Mousse directly from the kitchen to avoid cross contamination. Reception gave us a paper to give to the cook staff but it wasn't needed because we have learned over the years how to say we are allergic to gluten in Spanish and it wasn't an issue. The snack bar doesn't have any gluten free options nor the airport. The lobby is beautiful, open and so inviting and was a nice place to hang out for an espresso or iced cappuccino in the day. The entertainment in the lobby was good. We enjoyed a group dance with the models after the show our last evening. The theatre dancers/entertainers are talented, beautiful souls and I looked forward to their nightly greetings when I entered the Buffet for supper. There were many Cubans on vacation in the hotel and my daughter and her friend spent a fair amount of time enjoying their company. If you want to sit on a beach all day, you can do it here. If you want to sit by the pool, get drinks at the pool bar and enjoy music then you can do that as well. We never went hungry or thirsty. Every bartender, cook, and buffet staff were attentive and friendly. We always received water and extra toilet paper in our room. The rooms are dated I guess, but we had everything we needed, I mean it's not a new resort. Were there a few things that bothered me? maybe, but only for a moment and then I remembered why I was there. It's not the staff's fault if clients have bad hygiene habits at the buffet or butt in line. The incredible part is the amount of patience and attention they give to their clients. I never felt pressured to tip, but we always do because for the service it's well deserved and appreciated. [Details]

Under the circumstances of Covid- our experience was pleasant- even though the food was constrained due to pandemic , the specialty restaurants were also not fully operational ( only one restaurant with alternate menus) but the employees were very friendly and trying there best to service the guests. The rooms can use some updates and renovations. [Details]

This was my 4 th time to Daiquiri. The place is beautiful with wonderful sandy beaches, great snorkeling just off shore, and SUN! The food is very good, and fresh. I always find lots of options and fresh fruit!
The biggest thing that brings me back are the beautiful Cuban people who work there. They do their utmost to make your stay the best it can be. They are warm and welcoming, and if you take the time to get to know them, you appreciate them even more! [Details]

Nothing to complain about, little things that can be overlooked, way to much smoking for my liking but can be tolerated. activities are very good and the nightly show excellent. Jormer does a very good job mingling and entertaining the guests. Excellent place for kitesurf.
I will come back again for sure. [Details]

Checkin was slow and we had to change rooms the next day as we were in the noisy part of the hotel with young children
2nd room was great!
No other issues through the week [Details]

We enjoyed the simplicity and cleanliness of hotel. Our rooms were clean amd the view was beautiful. The beach was cleaned regularly. Two negatives worth mentioning 1) the no seeum bugs were a pain. I had quite the bites where husband had a couple only. 2) tthe entertainment staff lacked enthusiasm and were minimally around during day. they were not very engaging. all else was awesome [Details]

We picked Daiquiri because it is a smaller resort and my husband has mobility issues. It was good in that respect as our room was close to all amenities. Beautiful beach, but we could not use it due to extremely high winds. Great for the kite surfers, not for snorkelling. Resort is somewhat “tired”, but this is Cuba. Mostly ate fresh fruit, salads, cheese and fresh fish. There were burgers, pizza, donuts and fries but I don't come to Cuba for that kind of food. Our room was basic, but clean. No remote for tv, had to ask. Phone not working half the time and we didn't get our wake up call the day we had an early start. No phone directory. [Details]

We always enjoy the friendly staff, and the wonderful beach. [Details]