Royalton Saint Lucia

Our week at the Royalton was filled with highs and lows. We started off with a nice welcome to the diamond club and a expedited check in. We were greeted by our bulter Dwight/Keyshia who were a shining point of the week. The room was decent not amazing but no serious complications.

The first day we realized the beach was not what we expected. It was very rough and the ground covered in rocks not ideal for children. The kids water park was closed for first 5 days each with promises for tomorrow.

The dining was good and the buffet not bad. Not great but not bad.

The pool was dirty and I don't advise uses goggles in it.

The service from housekeeping, room service and any other requests not good and very slow.

Overall we had a good week but left disappointed. St lucia and the royalton are a premium island and we did not get a premium vacation. [Details]

We had a great family vacation. I would recommend this hotel. It's not perfect but it was overall very good. [Details]

Review of rooms for 7201 and 7010.

Our butler Claude was exceptional. Ensured that we were taken care of all the time.

He made the experience fabulous and easy! [Details]

Overall the resort was great. It was clean and the staff were attentive and pleasant for the most part. The shows were good, (some were better than others). The beach had good snorkeling when the waves were calm. The view from our room balcony was incredible. Enjoyed the coffee bar where we would pick up a couple of coffees and enjoy the view from our balcony before heading for breakfast each morning. St. Lucia is a beautiful Island and if they can work out the traffic issues to and from the airport and the tours we would absolutely consider returning. [Details]

we waited three years to get to St Lucia, from cancelling because of a tooth emergency, the pandemic airport closures, winter storm with no plane arriving at Christmas Eve morning, we finally got to get away last week to the beautiful St Lucia and gorgeous Royalton we heard so much about. We experienced top notch customer service, super clean premises, fun excursions and memories my kids will relish forever. Bravo! thank you so much. [Details]

Beautiful island with great excursions
The vibe team is great and getting crowd engaged [Details]

The Penthouse suite was perfect for our needs. The size of the room and patios were fantastic along with the view. We were impressed with the huge jazzuci/pool on one of our patios.
But there were some issues in the room that could have been fixed very easily. Given that we had one of the best rooms at the resort some of these issues should have been dealt with before we checked in. Eg. Burnt out lightbulbs, curtains that didn't open or close easily due to the hanging rods and curtain hooks that fell off, and the glass shelf behind the bar that was not installed straight - I was amazed that the glasses didn't fall off the slanted shelf. The bigger issue was NO curtain at the window where the beautiful bathtub was situated. I had to use the bathtub in total darkness so people walking around the grounds wouldn't get a free peep show if they happened to look up at our room. Next time I will come prepared with tape and paper that I can tape on the windows for privacy.
Even though all the staff were attentive, we hoped the 2 butlers assigned to us had not been changed. Only had them 4 days out of 7. [Details]

We had a great time tried to extend our visit but unfortunately no flights avail for the time we needed to leave.
Hotel was beautiful cappuccinos were amazing. Staff was very friendly ( noela from the coffee house was amazing !) she made our trip that much better!
So get your coffee from her! Such a sweet lady. ) [Details]

Overall a nice resort but expected more for a 5 star resort. [Details]