Miches

We just returned a week ago from the resort. Check in and Check out was fast. Bell service was excellent. Bonus is the room key is built into the wrist band so don't have to carry a room key around. Grounds: 3/5 New property and we expected impeccable grounds. Glasses stayed beside garbage cans for days (-1) and the sod looks to be thrown down, without properly grading to level, therefore a worker was weed whacking an area the size of a football field, as certainly it appears to rough to use a mower (-1) Beach: 10/5 incredible powder type sand that can be walked about 4km to the west and 2.5 km to the right. Beach is very clean, daily it was raked even amongst the lounge chairs. Unable to find snorkeling from the shoreline. Signs posted to not tag loungers with towels and yet all loungers with shade were "taken", with only only a handful of people at beach area at 8 am. The resort needs to be on this lounge hogging when not actively at the beach and remove the towels, a fee of $20 to replace the towel might get their attention not to hog the loungers. Room: 4/5 Do not book building two (facing bar/buffet/ theatre), we did the entertainment, got back to room only to have a dance start up until 1130pm, then music from sports bar from midnight until 2am. It was an adjoining room with a wood door and could clearly hear snoring from the other room (-1). We were able to move to another room in building one and was quiet ( 1). The rooms were large and clean, however the cleaners didn't remove the extra empty glasses (-1). Entertainment: 3/5. Average performances and it appeared to be similar dance from night to night. (-1) Michael Jackson we found to be the best of all shows. Downside kids show 9-930, Adult 945-1045. We found this late for our sleep routine, would have preferred show to start at 830pm (-1) Bar: 1/5 First day after check in we went to buffet then to the main bar, four employees and we were the only customers and we were ignored, employees chatting and took over 10 minutes for service, 2nd time was 5:43 for service (stop watch). Pool bar was no different with lack of service, found both area employees rude and rather be on their phones. The highlight was Victor (solo cart by the pool, he was efficient and quick, he leads by example. Day 5/6/7 we think a new set of employees worked the bar as the service was a complete reversal with fast service. We did tip for appropriate service. Several drinks listed on the menu were not available for majority of out time there (Baby, Mojito) Buffet: 2/5 Food was overall very bland and repetitive. Basic salt and pepper, no hot sauces observed. Omelet and pasta station were ok. Fresh made wood fire pizza was lacking sauce, majority was cheese only. Several veggie pizza, or minimal meat on any pizza. Servers/cleaners were very fast and efficient in the buffet area. CLEANLINESS: Were provided hand sanitizer entering and exiting, now this is where it fell apart. This is not resort fault, but the high amount of disgusting pigs in the buffet – people placing items onto their plate, putting down the spoon/utensil and then grabbing food with their hands and shoving it into their mouth, saw two different people licking their fingers and then right back onto another utensil to get scoop of something else. BLAH! Almost feel that the resort needs a couple mobile hand sanitizer people and when they see this disgusting behaviour they squirt the person again. Pool: 3/5 Didn't use, we are beach dwellers. We did try to go to pool one day and had breakfast and out to pool at 830am. Signs posted to not tag loungers with towels and yet all loungers with shade were "taken", with only one couple at their area. The resort needs to be on this lounge hogging when not actively at the pool so all have an opportunity to enjoy the pool. Coffee Café: 3/5 Opens at 9am (-1) and didn't have menu items toffee or caramel cappuccino (-1). Hours should be changed to start at 6am as there is no coffee available until 7am in buffet A la Carte: Atlantic 3/5 was average, some items bland, one dish overpowered by garlic. Mediterranean 5/5 the Filet Mignon and Tiramisu were outstanding. RESORT VIVA SELLERS (RED shirts) – constantly bugging/harassing/delaying us every time we walked through the center of building two. We then figured out to look for the red shirts prior to walking that direction and try to plan an alternate route. Disappointed, our experience was shocking from a Wyndham, of what we anticipated. We would not return to this resort or any Viva resort elsewhere (red shirts turned us really off the brand).

Family (kids 10/112) booked this hotel in the spring thinking that it was going to open earlier than it did, but we ended up in the "soft opening" period. Went with an open mind and to expect a few hiccups. Flight from YYZ was good and transfer to the hotel took the advertised 90 mins with 1 stop before ours being the last. We booked a "tropical view" room but were upgraded to a partial ocean view just above the lobby. Looking around the resort I am not sure if any rooms are "tropical view" since there is only rooms on 1 side of the buildings facing the pool or ocean. ROOM: Bathroom has a tub and separate shower and 2 sinks with plenty of space for toiletries. Our toilet didn't work the first day but it was fixed promptly. Our large sliding door to enter to bathroom however kept coming off the tracks and 1 side wouldn't open. We had 2 double beds which were extremely comfortable along with the pillows. With the kids getting older it was a little tight in double beds but we made it work and were usually tired from the sun that we passed out easily. Balcony had 2 comfy chairs and a table Housekeeping was always done early in the AM and no issues Did not try room service POOLS: 2 pools are between 3-4 feet deep all around and probably 85F. First pool is more of a sports pool with volleyball basketball net while the other pool was Infinity and fairly large. Swim up bar was great and fast service. We usually stayed near the beach bar in a pool cabana which was available prior to 9 (another perk of low capacity) Beach was unfortunately at black flag for 6/7 days we were there. ENTERTAINMENT: They did a great job at getting the kids involved in the activities but it was hard since there were so few people. Big Boy was great as was William with our kids. Night shows we skipped most times but the Queen show was actually really good. FOOD: Being a new resort it was honestly hit and miss with both food and drink. This is where we noticed the language barrier the most and often us and other guests struggled to explain what they wanted and got the wrong order many times. Buffet for breakfast was great but lunch / dinner the food was warm or even cold at times and you never knew how long it was out for. excellent service at all restaurants Bluewater Grill for lunch was amazing and a nice break from the pool. Himitsu also good as was Capers. Did not try Mexican or Dominican restaurants. During our stay there were 2 parties by the pool - 1 American and 1 Dominican themed. Food here was excellent but it was dark so hard to see what you were eating.