415 reviews
Feels like home every time.
This was my fourth stay at this hotel in four years, and once again, it exceeded my expectations. I always travel with my family, and every visit truly feels like coming back home.
From the moment you arrive, the front desk sets the tone with exceptional service. Elizbieta, Dorian, and Arletti consistently welcome guests with professionalism, warmth, and genuine smiles that make you feel instantly valued.
At customer service, Lisandra and Mabel are always happy, attentive, and ready to assist with any issues that may arise during your stay. Their positive attitude and dedication truly make a difference.
The hotel itself is impeccably clean and always maintained to the highest standards. No matter where you go on the property, the staff is friendly, approachable, and genuinely happy to help.
For the third time, I was fortunate to have the same housekeeper, Magdelin, who once again provided outstanding room service. She takes great pride in her work and always goes the extra mile to make your room feel special. All the housekeepers are amazing — the thoughtful daily touches and surprises always bring a smile to your face.
A special mention goes to Arnold Esposito at the buffet. He feels like a brother to me. He always greets you warmly and takes excellent care of your needs, effortlessly switching between English, French, and Spanish. His presence alone makes every meal more enjoyable.
This hotel continues to impress me year after year, not only because of its cleanliness and comfort, but because of the incredible people who work here. They are the reason I keep coming back — and why I will continue to do so.
