Liberia

We visited RIU Guanacaste In January for a week-long getaway it was incredible! The location provided stunning mountain & beach views, and the staff went out of their way to make us feel welcome. The food was outstanding—especially the Italian restaurant. The buffet had everything you could imagine to eat- lots of selection. For future travellers, I recommend trying the Diamonte Adventure Park Animal Sanctuary- seeing the sloths and many other animals was the highlight of our trip! Overall, I would give the resort 4.5/5 stars and would happily return.

Excellent service, good food & beverages, beautiful scenery, well cared for property.

My husband and I stayed for 10 days in November and had a great time. This was our third stay at a Planet Hollywood resort. At the end of our trip, we had to unexpectedly book 4 additional nights, which we ended up not having to use. According to the resort policy, given the time and date that we cancelled our booking, we are eligible for a refund for 3/4 nights- I have tried to contact the resort on 4 different occasions, but nobody will get back to me. The resort is in violation of their policy, and we are currently out of pocket several thousand dollars. Needless to say, despite enjoying ourselves, and receiving great service while at the resort, we will NOT be returning.

The overall experience could have been better, just a lot of little problems or inconveniences. The staff upon arrival could have explained the resort shuttle service in more detail. It took us a couple of days to figure out the system for getting around which is definitely needed to get to your villa. The staff overall was very friendly and helpful. The room was adequate for the value and the grounds were well kept and amazing views from the dining room. Misinformation when we enquired about our flight times being on schedule led us to believe we had no privileges past check out time leaving us four and a half hours to wait till the shuttle arrived, but when we checked out were told that we still had privileges till 3 o'clock.

First all inclusive I have stayed at. Went for my honeymoon, my wife loved everything about it, the food, the drinks and the service! The staff was unbelievable and so helpful with everything. Did activities everyday, was just a ton of fun

This hotel is operating at about 50% or less than what they are offering. Several major health violations. The pool is a major health and safety concern - water is not above the jets or being filtered by the pump or skimmers (only time you do this is when you are closing your pool - but this pool had covers over the jets and black gunk in the skimmers - ie they have not been used for a long time)- only thing circulating the pool is the waterfall, only way they have to clean this pool is using a skimmer bag to remove leaves ( I have a pool this is not ok). This pool should be closed until they can properly fill it and filter it using the pump and skimmers - pool staff sprinkled chlorine in the pool while people were swimming and we only saw them using a sump pump to vacuum it - but that is not filtering! In a commercial pool - this is seriously hazardous - not just because the water isn't being filtered - but also because they are not taking accurate measurements to determine what chemicals are needed. We also got serious ill (we still are sick) from the food - or improper food care - we often had fruit in the am - that tasted like onions or garlic - so food safety isn't being adhered to either. We were not the only guests that got sick - several others were as well. Also this hotel only had about 12 guests max at any time and only one resto was open (some of the food seemed fine - but after we got sick - we weren't really interested in the food), and only some of the rooms are available - the rest have doors open without locks and no furniture (back in family villas). Our room was not what we paid for (the photos are really of one room - everything else is older) but i admit -i really don't normally care about the room - i don't expect to spend my time there - but it was very old, dated and there was one room next to us that had been fancied up for the photos. The staff were very nice, they tried very hard - but there is no management presence here and nothing is being done to repair anything - real lack of any kind of management leadership at all - I think this hotel is in transition - the owners are not here and don't seem to care about how bad it is - or they are just waiting for someone to buy it - all of my complaints are really about the owners and really Nolitours (Air Transat) and iTravel2000 - should not offer this hotel again until they can guarantee there are no health violations and the pool is fixed. WIFI worked fine for us (no charge).