Grand Riviera Princess

Excellent the Princess App was the best. Easy to book dinners, event schedule. Evening shows were fun and entertaining. [Details]

Over all staff were warm and friendly. Room was clean and comfortable.
Close to beach and pool as we purchased an upgraded package.
Transportation from airport was delayed 2 hours and drop off at wrong lobby delayed us another 1.5 hours. I had to bring this to their attention. Now that we know our way around will go back [Details]

Amazing service! Staff is friendly and extremely dedicated to all your needs.
This resort is so big that it is more like a well run city. The shuttle is easy to take and there are plenty. Never waited more than 10 minutes for one.
The food is excellent! All restaurants are delicious.
Mama Mia was the best overall for our taste. The fajitas at Hacienda were the best we ever had in our lives. Still thinking about them [Details]

We stayed at the Platinum area, which was closest to the beach, which was the best part of the hotel. The hotel says that you will receive a cold cloth and a welcoming drink when you arrive. Nope. You stand in line waiting for a very slow check in and then said that they need to pay your taxes on your credit card only. They tell you your room number here's an and go luck. We were supposed to have king bed, not 2 double beds pushed together, which left us with the only electrical outlet that seemed to work was behind the tv. There was supposed to be a platinum buffet for breakfast and lunch ! CLOSED for renovations. (During prime time).
The drinks are not platinum, the service at the platinum beach was spotty and slow! There was always a line up at the platinum beach bar. Faster to walk to the lobby than wait! If you want to get a chair at the platinum pool get there before 6am. If you want a chair at the beach you have until 7:30am.
The snack at the platinum snack bar were the worst we have ever seen. Yogurt at breakfast and a nothing as the day goes on. You can book A la carte at 7pm for 2 days out. A page in my book was thicker, than the steak at the steak house. The main buffet, for was the same almost every night, Line up for spaghetti or tacos. The dessert cooler was bigger than the main food section. The meat, it was over cooked and so hard and dry ( the pan would probably taste better) [Details]

It was our second time at Grand Riviera Princess. Last year we loved the resort and we decided to come back this year. We staid for two weeks and were unpleasantly surprised this time with the leaking roof. Every time it was raining, the leak and the paddle on the floor was getting bigger. We realized it is not just our room, the other rooms were affected too. The other nuisance was lack of soap and shampoo. Provided 45 ml tubes were good for one time use and we constantly needed to ask for more. I thought it is included in all inclusive. On the other hand, it is a huge production of plastic tubes and the world is trying to reduce it. All other resorts have dispensers in the shower areas. Why can't the resort do the same, save the cost and stop the production of plastic? The Grand Riviera Princess gym has outdated equipment and good for tall men only. For others it may not matter but we go to gym regularly and we wanted to do the same on vacation. We also noted reduction of stuff but have to admit that people were working hard to make our stay nice and pleasant. Food was very good and if something was temporary missing, you just needed to ask and it was replaced right a way. Thank you to the kitchen stuff! We decided to look for different resort to go to next year. [Details]

Nice hotel, lobby and bus travel excursions arrival departures worse than poor [Details]

I just wanted to say that our Shuttle Driver Uriel throughout our whole visit was amazing! I am not sure where else I can put a review for him but he was so kind, friendly and considerate to others! Our time at the Grand Riviera Princess Platinum was so exceptional!

Martin our Bartender in Platinum was beyond fantastic as well. So personable and friendly and hard working (everyone at the resort) works so hard.
Martin went above and beyond with our stay at the Platinum Riviera Side Pool. Martin a fine gentleman and wonderful father and husband! You should be thankful you have great employees like Martin and Uriel!! [Details]

After 8 visits here being VIP guests in the Villas our expectations were higher. No renovations done, housekeeping staff shortages, staff language barriers, don't speak English, rude staff. Entertainment always the same, pools close too early, removal of services and Spa to VIP guests, not have to pay for top shelf liquor, gates to the Villa pool never locked and having to chase people out of our private pool. Staff did nothing.. we pay huge money to be there, and they are being given access. Not acceptable *** slow service, ancient music play lists.. a la Carte restaurants menus have not changed in 8 years [Details]

Staff was amazing! Always helpful and a joy to talk with.

Only real negative was we had a reservation for a King Size Bed, but got two double beds that still worked. Due to the long travel day; we did not want to move .. so we just dealt with that. [Details]

Great first experience in Mexico for my teenage boys! I wanted them to have a great time and the resort did not disappoint. Highly recommend. [Details]

Hotel is beautiful and staff try to be helpful. We are thankful we opted to upgrade to Platinum on check in as the private pool, snack bars, private bar, and concierge were extremely appreciated.
Food is good, but very repetitive even among the al la carte restaurants as most only have 3-4 different dishes from all of the other restaurants.
The beaches are beautiful and the beach areas very nice. But there did seem to be a lack of activities on the resort or at least a lack of advertisement of the daily activities.
The servers everywhere were great and the drinks were all amazing. [Details]

This is an excellent hotel to stay at Playa del Carmen!
Clean, great food, lots of restaurants, a lot of variety of buffet food and different entertainment every day. [Details]

Great resort with amazing service [Details]

* Housekeeping was great. Cleaning was good and supplies were adequate and replaced daily
*.Buffet was good but somewhat monotonous
*.Bedroom furniture at Sunset are old and almost falling apart [Details]

My wife and I loved our time here. The level of cleanliness, service, food, drinks, and activities were amazing! We loved our room as well and how quickly the room service was. We were able to book a complimentary honeymoon dinner at one of the beach front restaurants and the view and food was amazing! I would definitely recommend coming to this resort! [Details]

We were very happy with our experience. We stayed in the villas and we thought it was worth the price. We enjoyed the private pool and the staff were excellent. Alex and Guadeloupe were fantastic. [Details]

though the hotel itself is nice i found that the workers were not very welcoming or kind. the entertainment team was better that the rest though i do have to say. i was always scared to get drinks because they would seem annoyed or it would take 45 minutes to get one if you weren't in the lounge. the food was also not very good it was on certain nights but not others. breakfast was by far the worst. i'm very upset with my experience there and i would not go back [Details]

Had a great time at the hotel, Staff were great [Details]

Was overall great but drink service and bartenders understaffed [Details]

Overall it was a good place with some good and bad points. Lots of children but can get away at adult only pool if you have VIP or Platinum wristbands. Don't expect good food. [Details]

Very beautiful resort. Staff was great and accommodating. Lots to do at the beach and poolside.
Only two items that can be improved:
Internet was spotty and they need more than one staff
member next to the front desk to address any concerns. [Details]

Overall large resort but it has all of the facilities/gardens that you need to have a great time. Cannot complain about the facilities as they keep it repaired/clean. We highly recommend this resort to anyone.
Try some excursions outside hotel as we always find new things to do on our holidays. [Details]

The pools and staff were the strong points of this resort. The water was crystal clear and the pools are extensive but starting to show their age with crumbling tiles. However, every public area of the resort is very clean. The staff are very friendly and the bar staff are fantastic.

The staff had their work cut out for them cleaning up at night, we were surprised at the mess that other patrons would leave with cups in the pool, garbage laying around, but the staff always had it cleaned by morning.

The beach was the weakest part of this resort, it was very crowded and small with lots of rocks and seaweed. The deepest part of the ocean you are allowed to go in only goes up to about 3.5 feet so swimming isn't possible.

The food is decent. After coming back from the resort we went to our favourite Mexican restaurant in Hamilton, Ontario and I am sorry to say it was much better than the Mexican restaurant at the resort. But they can only do so much with the ingredients they are given. I would recommend to avoid the Asian restaurants, they are a strange asian fusion spin with sweet honey drizzled on rice and fish. The dumpling resembled a pop tart?? The Teppanyaki restaurant was average but we enjoyed it. But really you could eat the same fried fish and chicken at the buffets during the day. The steakhouse got both of our orders wrong but we ate them anyway because we didn't want to wait longer to eat. The Italian restaurant had rave reviews but think East Side Mario's. The Mexican restaurant was the strongest but again we have a local Mexican restaurant here in Canada that has fresher ingredients.

For beer selection, only Corona was provided at all the bars, and Negro Modelo was in some select bars. But all kinds of mixed drinks were available everywhere.

The cleaning service was below average, there was even one day where the cleaning service forgot to come. When we got to our room, we noticed the screen door was ripped, the shower light was burned out, the light over the sink was burnt out. There was a coating of dust on many of the shelving. We have had a better overall experience at other resorts for this price. Free wifi is not very reliable, and you will be offered to pay for better wifi when you go online.

I can't write this review without mentioning the Coatis that are racoon like animals. There are many many Coatis, they are always diving into the garbage, but they are cute and don't seem to bother the guests. The kids really enjoyed seeing them everywhere.

This review comes off as very negative, but just trying to be honest. Bottom line, go to this resort if you enjoy having a drink by a pool. Do not go if you want to experience the beach or enjoy going to restaurants outside of big chains like the Mandarin, East Side Mario's, etc. [Details]

Overall a great experience. Staff was friendly, hotel, room, and pool are all very clean. Food at the buffets were great. However, food at the individual restaurants were lacking in authenticity and service. Internet service was very poor making it impossible to use the app to do bookings to restaurants and events. This causes reservations to be done by staff at the front desk for which there was only one person and long lineups. Please get the internet service fixed to enhance the experience. [Details]

My husband and I stayed here for 14 days! This is my new vacation destination, beautiful resort, amazing surroundings and the staff are second to none! Big shout out to Enrique at the breakfast/ lunch buffet and Absalon at LeFleur!! Two fantastic individuals!!! [Details]

Great expérience there. The hotel was very clean, the staff polite and helpfull. The food vas very good. [Details]

We stayed in a Laguna Villa. The suite was great, except for the extremely large and hard pillows. The staff was superb, especially those around our private Villa pool (the concierge and bartenders). The concierge was very helpful in booking our restaurants and getting us anything we requested.

We chose not to use the beach because of chance of cutting our feet on the rocks, but we ate breakfast at the Chill Out restaurant on the beach every day. The food there was wonderful. Not so much at the other restaurants. The buffets were lukewarm, and since I have medical problems with pepper/s in any form, I could not find much to eat. We both felt ill during our stay, and so were careful to avoid anything that might be contaminated (seafood, fresh fruits/vegetables, etc.). That really limited my choices.

Part of our package was to include a free massage, hydrotherapy experience, and facial/exfoliation treatment. We received the massage (it was great!), but did not receive any of the others. Most of the people that we met there did. There seemed to be some inconsistency in what each group received as perks.

We met wonderful people, and other than for the food, pillows, and rocky beach, I would go back. [Details]

Large resort that can be confusing to navigate given the fact that there are two distinct properties in the complex, and the site is essentially symmetrical.
Road leading up to the resort is quite unappealing (high concrete wall with barbed wire at top).
Resort app need work e.g. there was no explanation about the evening entertainment.
Too many people at the morning buffets which left the place a bit messy. Would advise them to have a coffee station too.
Overall site needs better care and maintenance in line with a 5-star offering.
Good variety of food at specialty restaurants but could have been better quality.
Resort shops prices are very inflated. [Details]

A beautiful hotel with well maintained grounds. We stayed in the Villa Laguna Suites and it is a spectacular room. Like a mini apartment with a beautiful, unique outdoor shower. The walk in closet kept us so organized. The fridge was well stocked.
The private pool, concierge and bar for guests in this section was a nice touch and Karla was extremely gracious and helpful. We had a massage courtesy of our room choice and it was a marvellous experience.
The beach was quite a distance but we were close to the lobby, restaurants, buffets and shops. We would do the Villa Laguna Suites section again.
The A La Cartes were very good. Our favourites were Mamma Mia, La Vaqueria and La Hacienda. No problem with bookings whatsoever.
The sargassum was plentiful on the beach but that is nature and the time of year. We still swam and loved it!
Reception and all associated with that were efficient and special shout out to Abraham for his attention to us when we arrived.
Our housekeeper was very good and never interfered with our day or schedule. Loved the wildlife except we couldn't find those elusive monkeys at all.
We had the best vacation and absolutely everything was just as we had hoped. [Details]

NOT HAPPY WITH THE STAY. AFTER CGECKED IN .. NODOBY SHOWED ME WHERE THE ROOM WAS .. TOOK 45 MINUTES TO LOCATE MY ROOM , MISSED THE DINNER AT 11. SLEPT EMPTY STOMACH. [Details]