Moon Palace The Grand Cancun

We had an amazing holiday. Will definitely go back soon. [Details]

Igot sick immediately the moment i got there because of food and dirty bar glasses and unsanitary staff.Had to see my doctor as soon as i got home so i could get percriptions to kill my viruses i contracted from the resort.Over paid for a horrible experience.HIDDEN CHARGES THAT NOBODY TOLD US ABOUT FOR THE RESORT CREDITS AND SITTING WITH A TIME SHARE REP. WAS THE WORST EXPERIENCE TRYING TO SOAK $400,000 OUT OF ME FOR FUTURE VACATIONS SO I COULD GET 2 TICKETS FOR FREE TO A EXCURSION [Details]

We have been two years in a row to the Grand Moon Palace (close to Cancun) now and we absolutely love the place. We love that it is such a big resort so we get tons of walking in and the restaurants and buffets are fantastic. The food and service is the main reason we will continue to come back. There are a huge variety of restaurants and food choices and everyone we came across gave us wonderful service. We especially love Aldo in the grand buffet. We love all the pools and swim up bars as well plus there is a large variety of things to do at the resort (mini golf , bowling, water sports, spin in the pool). There are nightly shows as well. The rooms we nice especially the patios We will continue to go back to this wonderful resort [Details]

If you ever have extra cash to spend on a great trip this I'd the place you should go to. The pools, food, drinks, rooms and of the course the staff were all amazing. This place is the Wow factor. [Details]

This is our second year going with a big group including 9 kids. The service is excellent, good is amazing and the entertainment wonderful. 5 stars for everything. There is always something to do at Thai resort. It's worth every penny and we will always go back. The grounds are so clean and cares for. [Details]

We travelled to The Grand at Moon Palace with our two pre-teen kids. This resort truly is "Grand". There are too many good things to list but here are some of our favourites: big beautiful rooms, great food with tons of selection, amazing service, beautiful buildings and grounds, lots of nice sitting areas, smaller pools with different environments for the different types of guests, etc, etc. The list of things that we loved and exceeded our expectations is very, very long. Too long to list them all.

The list of things that could've been better is very short, so I'll list them all here:

1) The ocean was ok, but not great (murky). There was a small amount of seaweed that we thought was smelly, but I swam way out past that and the water was still very murky. I dove to the bottom and brought back some sand to show the kids what was down there, and the clean beautiful sand (from the ocean bottom) was incredibly smelly (rotten egg smell). I've been to lots of beaches and this was something I've never seen before. Overall this did not affect our happiness with the resort, because we went away from the resort for snorkelling. I'm only mentioning it in case you're looking for a resort with crystal clear blue water. Not this one. In contrast, the setup on the beach was beautiful, if you just want to sit on the beach, listen to the waves, and soak up the sun, then no problem here. There were lots of beautiful sitting areas, beach chairs and even hammocks.

2) The heated pools could not keep up with the traffic and got quite murky. The two pools that were heated were kept to a beautiful temperature. But, that meant that they saw lots of traffic, and the water got murkier and murkier while we were there.

3) If you are sensitive to perfumes, this would be not a great choice. The scent in the lobby was so thick you could taste it. Also most areas of the resort are perfumed with the same scent.

4) The last minor comment is the cleanliness. This one's is all about what you compare it to. Compared to the two other Carribean resorts we've been to, it was immaculate. Compared to here at home, it still left some things to be desired. Ie. Cutlery and dinnerware sometimes had dishwasher residue, staff touched food with hands etc, room cleaning was good, but could've been better. [Details]

It was pleasant. They really try to go above expectation. Food is somewhat good. Not across but good. Just don't go to la cantina at the main building. It sucks real bad. New years eve I like many got sick. I'm sitting at a doctors office as we speak as I'm carrying some sort of bug I got there. They obviously did not cook the food properly that night. Customer service was great. Inquire about Ventura park as he main slides were down. Restaurants are always fill so try to book first thing in am or you are stuck with the buffet. [Details]

We very much enjoyed our stay here. The Grand is by far the best place we have been to and we travel frequently. Services and shows are incredible. Food is pretty good and the 24 hour room service is a great added bonus. We travelled after spring break which was great as we were here during spring break a other time and it is filled with impatient people. The workers are great and during the busy time it is the US spring break vacationers that can ruin it for everyone. The resort is amazing so do not listen to reviews about wait times and slow service becaue that is from extremely self centered arrogant travellers who believe they are better then everyone. [Details]

The resort was amazing . Service was impeccable!! People were very friendly . The rooms clean and beautiful !!! [Details]

Hotel facilities, food and staff were great! Service not always very quick or attentive. Membership sales team and Vacation planners were not very friendly nor helpful. [Details]

We could not have been more happy with our stay at the grande at moon palace!
This resort has something for everyone in the family.
Our youngest children aged 2 and 3 loved the pools, and the amazing play places for them. Slides, a mini kids village with a mini grocery store, school and theatre. The ball play area, with amazing cause and effect toys.
Our older boys aged 8 and 10 loved the wave rider...what an experience! The arcade, teen lounge, flow in the dark mini put, laser games, bumper cars, wave pool and lazy river kept the boys more than occupied and happy!
Wifi throughout the resort, like any where and everywhere allowed us parents to actually enjoy our food at the amazing restaurants... while our kids used their tablets ( I know... I know)
Our room had a huge jacuzzi tub... that our kids loved filling up and turning the jets on every day after all the fun in the water!
The entire resort was stunning, washrooms in the lobby were magnificent!
Room service included was perfect on rainy nights and nights when the kids wanted a little snack before our dinner reservations.
This vacation was everything we could have dreamed of!
I'd highly recommend this resort and we would love to go back! [Details]

It was an amazing hotel. For the most part the people are helpful and the restaurants and rooms are beautiful. Only issue we had was our child slipped on some water on the floor and went down pretty hard but no one seemed to be concerned with one of the waiters attempting to make a joke [Details]