Bahia Principe Luxury Esmeralda

Bahia Principe Luxury Esmeralda
4.264.264.264.264.26
4.26 based on 540 reviews
#9 of 110 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. in Punta Cana
Rated 5 stars
Traveller pictures (192)

Travellers Reviews in

Filter reviews by
Sort by
pages: 1234567

Great Resort

, Sudbury, ON
2024-02-09
Great resort. They meant it when then they called it 'LUXURY'. Staff was very helpful especially Jose DeLa Rossa, Silvestre, Orlando, and the maid Jessica.. Food was a good choice, of meats and fish including lobster, shrimp shellfish, suckling pig and steaks everyday. Many local fruits, deserts, yogourt and ice cram, and daily fresh baked bread.
Negative was that seat saving at the beach was allowed at the beach and pool areas, even though seat saving was against the rules. They did have disabled places at the beach. They should do some thing about the mosquitoes, as I came home with many bites on my legs and arms. But they were not the dangerous kind as all I have is a bad itch.
The specialty restaurants were all good except the Fish Market, which had poor service and food selection. The 'Steak House Meat' was exceptional. Best steak I ever had, and I'm from Canada.
The room was well laid out, with a whirl pool bathtub and a rain drop shower. Marble floors were damp mopped everyday. WiFi was better than adequate. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
I felt like I was treated like a prince. My wife like the cappuccinos.The children were all well disciplined and engaged. Some even had nannies.
The weak points
Seat saving at beach and pool areas gave me a good walk everyday.
Certified

Great Experience and Great Time

, Ottawa, HA
2023-12-28
The hotel extended a warm welcome, with an incredibly helpful and considerate staff. The accommodations were not just clean but truly remarkable. Spending time with friends made the experience even more enjoyable, and we had an incredible time filled with fun. The evening shows were fantastic! A huge thank you to Bahia Principe Esmeralda for an unforgettable stay. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The staff always greet guests with smiles and are eager to join in on the fun. Thanks you Angelica Maria and Manuel at Guest experience !
The weak points
N/A
Certified

Mixed feelings

, Woodville, ON
2023-12-26
Spent 10 days at Esmeralda. The resort is very nice, staff were great, food and drinks above average. Our issue was the mosquitos. We paid a lot more for a swim up room but the bugs were so bad we could barely use the pool or sit on the patio. We had our room and patio fumigated many times but it only helped for a couple of hours. We spent 30 minutes every night killing mosquitos in the room before we could go to bed. Out of 10 days, we had 1 full sleep without them buzzing around our head. Never would have paid so much money for the swim up if we knew how bad the bugs were. Quite disappointed for wasting so much extra money. We ordered coffee from room service. One morning it did not arrive, not a big deal, we made our own. The next morning at 7am, we were woken with a knock delivering a full breakfast that we did not order. They apologized for the error but every morning after that, we received a call at 7am asking if we received our room service. Even though we told them we did not order it, they still called every morning, sometimes before 7am and we were still sleeping. Definitely still some glitches that need to be figured out since the reopening. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Beach is really nice. Staff very welcoming and friendly. Main pools are clean and always loungers available.
The weak points
The entire resort needs to be fogged regularly. We heard dozens of people talking about the mosquitoes and saw even more people with tons of bites on their arms and legs. I do not recommend the swim up rooms because they cannot be used due to the bugs.
Certified

Stay 1 week

, Carolina Beach, NC
2023-04-17
The hotel was closing we did not know. Food was not very good. Service mediocre and everyone was asking for tips all the time. The rooms old not nice emenities. Will never come back. No one helped with restaurant times were terrible. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Nice beach pool areas
The weak points
Staff attitude no services
Certified

Complete Package

, Kitchener, ON
2023-03-04
I sent reviews during my stay. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff
The weak points
A couple of the staffing at the A La Cartes
Sanitary measures
Quality
Certified

Wonderful serving staff. Hotel condition and food?

, Vancouver, BC
2023-02-20
We had high hopes for our 15 days in one of the most beautiful places in the Caribbean to be wonderful in every way. And it wasn't right from the beginning. Our first room, there wasn't a mattress on the bed just box spring, the next morning we spoke to the front desk and told them about what we found. Unacceptable and we'd never experienced this ever in all the travelling we've done. The front desk, adventually offered us another room that did have a good mattress but for more money. You'd think they would be so ashamed they not require us to may more. The whole hotel needs a complete upgrade, halls are dirty and needing repairs and paint. Stairwells dirty, stairwell railings in our building wiggling not safe to hold on to. Also needing a fresh coat of paint..dirty, The pools were lovely and kept clean, entertainment was good on the whole. We watched only a few as they began to late for us. Now to the last and the most disappointing part was the food! We wondered why and many guests who said they had stayed at the hotel before said the same. The buffet restaurants twice ran out of butter for toast, syrup for pancakes, French toast or crepes. I personally asked the kitchen staff to replenish the bowls...to no avail. Either they didn't have the butter or syrup and didn't review supplies before opening for breakfast or lunch. Also, No Bran cereals for the older generation who are needing fibre in their diet. I said to our Butler if we knew that we would have brought in our luggage bran flakes, buds or even raisin brand. Surely with the number of restaurants in all the joint owned hotels someone in charged, should have seen the shortfall and borrowed supplies. One lunch the restaurant ran out of beer! Also, the way this chain of hotels arranges for the guests to make reservations for dinner is very complicated and stressful. The internet during our 15 days wasn't working some days at all, we paid extra for the streamline service which near the end of our stay didn't work at all. All in all our stay at your hotel was very disappointing. The highlight on the most part were your staff, they tried to attend to us with little English and no Spanish or French on our part. The Butler we had, Maria, was wonderful and tried her best to help us make our holiday pleasant. Needless to say we won't be back to your chain of hotels. Coming from Vancouver, British Columbia the cost of this vacation was not inexpensive and the front desk when the internet or our room was far from satisfactory kept asking for more money. You have to know, many of the guests all were complaining about our same observations. We have stayed at a few all inclusive hotels and you should be ashamed of your hotel. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The sun, the pools, the service staff
The weak points
condition of rooms, beds, halls, staircases, FOOD, internet and some bathroom towels in need of giving away.Also, the food waste was disturbing for us to see.Can't you set up a program that at the very least the staff could take some home.Share with poor!
Certified

Pack your patience if you go to this hotel chain!

, Maple, ON
2023-01-05
Firstly, the hotel is older and in need of updating although it was clean enough. The a la carte restaurants had amazing food and did not disappoint. The buffets were sub par with little to no variety. The worst service was as the Jasmine restaurant. The servers are extremely slow and rarely acknowledge you. On New Year's Eve, we did not have a choice but to book at this restaurant. Although we had reservations, the staff seated on a first come first serve basis and when questioned, were very rud, snapped at you and then ignored you. I asked the three hostess' names who were disinterested in assisting and at fist they lied and told me false names, then turned their name tags around so you could not see them or took them off altogether. Yurianny attempted to conceal her name, but was too late. She did gather all the staff to alert them and point me out which was unacceptably rude. The second hostess told me her name was Maria. Her name was actually Yasanfry. The third hostess told me her name was Nicole and it was actually Ludy. Obviously these three ladies knew they were rude and attempted to hide their identities. I did put in a complaint but the hotel manager did not reach out to discuss the poor service and rudeness of these three individuals. Totally unacceptable!! In addition they regularly ran out of food and drinks. The grounds are beautiful but you better pack your patience if you go to this hotel. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Beautiful grounds and beach A la cart restaurants had amazing food
The weak points
Rude and abrasive staff -did not care about visitors Buffets were sub par and closed early Ran out of basic drinks daily Staff only spoke Spanish
Sanitary measures
None that I saw
Certified

Service, food, and rooms are three star

, Toronto, ON
2022-09-24
We enjoyed our stay because the beach was incredible and the grounds/pool were immaculate. That's what we came for and we got it. But like most places since the pandemic, service has taken a nose dive. From check in, to the lobby, to the restaurants, there is barely any motive to serve you. It didn't matter if I tipped or didn't tip. Sometimes servers would disappear after getting a tip. It was not like this before the pandemic. The food was not appetizing. I lost three pounds in the week I was here. The Brazilian steakhouse was good and the breakfast hash browns were my favourite. Everything else was poorly seasoned and way overcooked. The food problem is easily solved by better training. The poor service is solved by better management. I saw a manager in the lobby pointing out people to servers who were without drinks and the servers moved to solve that. These are easy fixes. I saw the cooks making the burgers over an inferno on the grill which explains why they were all burnt on the outside and almost raw on the inside. The cooks need better training. So much food is wasted because it is made poorly. The room we had smelled bad like mold. It's probably tough to keep that smell away but it's necessary. We had to plug our noses when we first entered the room. I'm not too put off by chips and dents, but smells are a problem. I would come back here if I got another amazing deal and if they fixed the food. Our next vacation will be somewhere that is a true five star. This place is a strong three or weak four. If they fix the food and service it will be a strong four. The entertainment crew is five star. They are bright, cheery, friendly, and kept the mood light. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
The entertainment crew, pools, water park, beach
The weak points
Food, service, room smell
Certified

Over crowded, mission impossible for good service

, Gatineau, QC
2022-07-30
Good luck calling room service for towel, baby crib, food or hygiene products. Absolutely no service. With over 7000 people per day in all the Bahia, the staff was not able to handle the high demand population. The WiFi was cutting on and off all the time. Down jn our room for almost 3 days. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff had a good hearth helping people as much as they could.
The weak points
No room service and WiFi was a total disaster
Certified

Luxury Esmeralda

, Waasis, NB
2022-05-21
Hands down 5*. We had such a great time all round - dining, pool, beach, services, rooms.
3 of us (2 rooms) travelled in March to this new to us resort. So impressed we will return next year. TY Esmeralda!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Everything we tried was 1st class! Perfect weather too!
The weak points
We didn't notice any.
Certified

Heavens Retreat

, St Catharines, ON
2022-03-22
Friendly, clean, excellent proximity to.beach, pools and restaurants. Amazing quality and variety of foods daily. Fun for family OR singles. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Staff was incredible
The weak points
Check in delays. Hard to have to wait for your room when they know you're going to be there.
Certified

Disappointed

, Toronto, ON
2022-02-23
My husband and I booked Esmaralda for our 5 year wedding anniversary and were very disappointed in the service and the cleanliness of the bathrooms in the lobby and pool area. The ocean was too busy to enjoy, let alone get a spot. The pool was beautiful but were not able to get a spot everyday. We loved the food and drinks at the Ambar restaurants and the service was great at the a-la-cartes but service everywhere else was very unlike what we are use to at other Punta Cana resorts. We are use to the staff being so friendly and helpful, where we felt we were bothering them at this resort. Sadly disappointed as the reviews were so good. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
Certified

5 star with exceptions

, Montréal, QC
2021-09-28
Covid measures are not always followed and never enforced.
Check in form clearly states you will follow Covid rules and regulations. You must sign it digitally.
The site is VERY clean, pools are cleaned every morning VERY clean, eating areas and rooms VERY clean.
Disappointed with beach area for a 5 star it was not even a 1 star. Ambar resort beach was cleaned only. Until I complained to the right person. Mother Nature was not kind but they should have a person to at least clear a walk way to the ocean because the stench of seaweed that's 1 foot high. When they finally cleaned the beach of seaweed it was great!
The food 5 star restaurants!!! Buffet requires you to wear a plastic glove. Room service also a plus!!
Rooms are big!
First time I saw a cirque de Soleil show over the pool. Amazing. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
  • Sanitary measures
The strong points
Clean Friendly staff Abundant choice of restaurants
The weak points
Covid measures not enforced Beach not cleaned Too many people trying to sell you excursions on the beach every 5 minutes.
Certified

A nice stay

, Lincoln, NB
2020-02-27
Please see strong and weak points. Overall, we enjoyed our stay and recommend the Bahia Principe Esmeralda in the Dom. Republic [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Weather, variety of activities available, friendly cordial staff, beach, food, pool, etc.
The weak points
Noise level during evenings on first floor room, booking restaurants due to lack of availability, shifty Internet access, and variety of external activities
Certified

Bhia Principe Esmeralda

, Toronto, ON
2020-01-06
The hotel was clean, the grounds and beach beautiful. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
the beach, the room, the cleanliness. ``the guest services staff
The weak points
The food was mediocre. It was hard to get reservations in the a la carte restaurants, but once we got into the a la cartes, the locations and food were great.
Certified

Good place

, Pointe Claire, QC
2019-11-27
Nice food and drinks. Good service if you tip. Interior in the room is a bit tired. Good luck with booking a la carte... Not too much of kids entertainment. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
All in all, I do not mind to go to this place once again
The weak points
Be ready to face some technical issues in your room
Certified

Overview

, North York, ON
2019-05-06
This hotel is over priced and over rated. This hotel is nice but best suited for families with young children. There is little to no adult entertainment and the lights and bar go off at 11:30 pm. The food at the buffet is average and the staff speaks little to no English. This can be a source of frustration for both the guest and staff. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Lovely grounds and beach
The weak points
Staff is poorly trained and speaks little to no English Buffet is average Bars and lights go off at 11:30 pm No adult entertainment Lobby shops are below average
Certified

Trip

, London, ON
2019-04-05
We enjoyed most of the trip people food entertainment t was good not enough for adults at es. Esmeralda entertainment big problem with restaurants we had 2 weeks ahead and only 3 went through very hard getting them [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Meat restaurant was bad everyones food was not cooked well but every were else was good Entertainment at beach was great our rooms were great and clean
The weak points
Was only having our restaurant not organized
Certified

Resort

, Lac Du Bonnet, MB
2019-03-16
Loved the resort! The junior suite we had was exactly as it looked in the pictures! Very wide range of restaurants which was awesome. Would highly recommend this resort!! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
The staff couldn't do enough for us. They catered to us and remembered what we usually had to eat and drink! Fabulous
Certified

Wow

, North York, ON
2019-01-05
Great hotel, friendly and helpful staff. Restaurants are excellent. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Wow

, North York, ON
2019-01-05
Great hotel, friendly and helpful staff. Restaurants are excellent. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Nice Vacations and Very Good Resort!

, Varennes, QC
2018-12-10
Vacations with my wife and 6-year-old son. Very nice complex. Resort is very nice, clean and well maintained. Beautiful beach (not too much algae when we were there). Staff always smiling and helping. Food was great; especially the ''a la carte restaurants'' while the buffet was good but not has much choices compared to other ''all-included'' I have done recently. Free WiFi acces on the complex. Would go back! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Clean, smiling and helping Staff, beach and ''a la carte'' restaurants. A lot of palapas and places on the beach.
The weak points
Although good, buffet meal selection/variety not as aboundant as other all-included visited recently.

Overall very good experience

, Mississauga, ON
2018-08-04
Location is good with a nice clean facility and amazing staff. The food at the buffets were good. The french restaurant was excellent but unfortunatly the Japanese restaurants takara and mikado dont serve actual japanese food. Whatever we order they serve the food in a dominican way and it takes a long time. The higher floors have brighter and less humid rooms [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
-the shuttle service is very well done
The weak points
-needs more outlets -wifi should be the same speed althoughout the resort -should start serving morning coffee earlier than 6:30 -the towel center should be open for longer than 6

An Amazing vacation!!!!

, Toronto, ON
2018-06-11
Our family stay at the Resort was great. The entire team are fully focused on customer enjoyment from the Beach Restaurant (you need to meet Jesus at the grill; amazing waitress Luis, Hector, Marylin), at the Restaurant Buffet the food was decent and Juana made our breakfast an excellent experience. If you like "mojitos" as Juan at the Pool Bar to make them for you. Alexandra at the beach will ensure your drinks are always filled and she has a friendly and joyfull approach. When you get to your room find your mayordomo (buttler); Amauris was ours and what a great service. Our pillows were always ready every night and even our bathtub was prepped to celebrate our anniversary. Strongly recommend this hotel. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Service, landscaping is beautiful, hotel infraestructure is nice.
The weak points
The beaches were not nice during our stay (a lot of algeas) but this hiw the mother nature react in the season we selected. Pool chairs are limited but there are plenty at the beach.
Certified

Sunshine Getaway!

, Georgetown, ON
2018-04-05
This resort is not only beautiful but so well kept! You can see how hard the people work to make the grounds look the way they do! Very friendly people and good service! We enjoyed the food very much especially the buffet because of the variety of foods. There are beautiful pools even one for children if you like that but we prefer the beach. The beach was like never ending it was so long on both sides of the resort. Great for long walks everyday! Our room was beautiful with a safe and cleaned very well everyday! We had a wonderful time and experience! [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
Certified

Dissapointment

, Welland, ON
2018-02-19
About 7 years ago we stayed at this resort but, in the Anbar Blue section. We loved the attention to detail then, and since we were traveling with our family believed we would love the Luxury Esmeralda.
When we were taken to our rooms my daughters room had at least 10-12 large bags of laundry, the room was not made up and the shower had a fuzzy mold on the shower walls. We tried to address the mold and the fact that her room was still not made up as other rooms are again on the third day, the room was finally addressed but the fuzzy mold was still there.
Since we were a group we decided to establish the coffee bar as our meeting point, so each am and pm we would meet before meals. Attention to service was little to non existent. Self serve Coffee machines in the coffee bar were available well into the evening on the day we arrived. Following that they were shut down at 6pm.
Pool side service was non existent...since the wind was high the beach was not accessable due to high waves, so we stayed around the main pool. Only once during a 7 day stay did we get any poolside service! Pool loungers well there were lots of towels on many chairs, no people to claim the towels...it would have been nice to have had management enforce the no saving loungers rule...only then would we have been able to have seating for our group. In fact we all agreed that the day before our last daywe would sit together at the pool, however the only way we were able to do that was to have my husband head to the pool at 5am and gather 7 loungers and guard them. All other loungers were claimed by 6am.
We asked for assistance to find loungers and were told we needed to find someone who worked in the pool area...good luck!
Although the hotel may appear to be 5 star I would not class it 5 star any longer. As noted earlier 7 years ago I was amazed with the service and care we received...this time it is asif no one really cared.
We have stayed at 4-5 other Bahia Principe establishments in various countries each experiece knocked me off my feet and we always spoke highly of our experice, I will not return to this establishemtn in Punta Cana would not recommend this Hotel;. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
First Impression wow factor...
The weak points
too large most staff do not smile or care!
Certified

Nice resort, but not worth a 5 star rating

, Scarborough, ON
2018-01-14
Very beautiful and well kept set of resorts overall. Took the hotel 4 hours to get our room ready. Housekeeping was always slow every day, and never followed our instructions for no alcohol and extra chips that we regularly shared with reception and their manager. I really hated how crowded the beach was. We went during low season, so I can only imagine the nightmare for those people who go during busy season. One of the two buffet restaurants was closed the whole week we were there. Some of the a la carte's were really delicious, though we were only able to secure reservations for them on 4 of our 7 nights' stayed at the hotel, and basically took what was available. Doesn't feel like a true 5 star hotel. [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Newer hotel, near the beach. A few of the a la Carte restaurants are excellent. Multiple pools
The weak points
Resort is part of multiple Bahia brands (about 8 hotels) sharing same tiny beach area, so really overcrowded. Resorts are far too big overall. Buffet food was always lukewarm and not very tasty. Poor TV reception in room. Slow housekeeping speed

Awesome Hotel and great staff

, Edmonton, AB
2017-09-10
It was a great experience overall, the Esmeralda hotel was really close to the beach and convenient. Food was good and they have a great variety of alcoholic drinks as well [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
They do not really bother you and chase you around and try to sell you time shares
The weak points
The hotel is far away from the other 6 or 7 hotels and in order to visit the other hotels you need to take a golf cart that sometimes is not available
Certified

Amazing vacation

, Truro, NS
2017-04-24
The experience was amazing , I was in paradise . The staff were so happy and upbeat made my experience even better . The resort was spotless and the food was good . It was beyond my expectations . I liked that Esmeralda went adults only for the winter months . I will return next spring if it is adults only for that time again . Our butler Aneary was a polite young man and made our stay unforgettable . [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Staff and cleanliness were fantastic .
The weak points
Room the first few days was not cleaned till late afternoon or suppertime . Had a leak in ceiling twice but was fixed within 20 minutes .
Certified

Excellent hotel, staff, and beach

, Lindsay, ON
2017-04-20
Very large facility with 7 hotels within the resort. The grounds and rooms and restaurants are kept spotlessly clean. Wonderful people who go above and beyond to make your vacation outstanding. The only negative was the gym, the one at fantasia is the only one to use, the other two are pretty basic, and not very well equipped [Details]
  • Room
  • Quality - Price
  • Front desk & Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Food & Restaurants
The strong points
Beach, staff, pools, and food were excellent
The weak points
The fridge in the room didn't keep the drinks cold, got a new one, and it was the same.
Certified
pages: 1234567

Click to
see hotel on
Google Maps

Are you a hotel owner?

Copyright © Monarc.ca 2008-2024