Dominican Republic

From the moment we stepped onto the grounds until the moment we left we were extremely impressed with our stay at Dreams Flora. The staff were polite, friendly and helpful consistently throughout our stay. The grounds were immaculate and staff were moving around caring for the structures almost everywhere you walked from painting the stairwells to replacing the roof tiles on buildings. Pools were clean and cool, adult areas were peaceful and relaxing. Family areas were fun and busy. Butler serve was exemplary. The food was excellent and we were never hungry. Always plenty of options at the buffet. We would not hesitate to return.

We had an amazing time at the Majestic Mirage! The rooms were spacious, the staff friendly and helpful, food and drink options were plentiful and delicious, pools and oceanfront well-maintained....truly an excellent time. Would highly recommend this resort to anyone looking to travel to Punta Cana.

We visited the Riu Palace Macao complex (adults only) for two weeks (starting end of Feb. 2025). This resort was completely renovated in the summer of 2023. Our room was located on the 4th floor. We had a king bed which we found comfortable. There is a fan above the bed which we appreciated. The air conditioning worked very well. The curtains on the patio door are opaque. On our balcony there were two adjustable chairs, a small table and a dryer rack affixed to the wall. The balconies all have a cement wall (approx. 6 feet) that give you privacy with your neighbors. Our room service was excellent. We had our small refrigerator stocked daily with water, beers and a variety of soft drinks. There are also 4 bottles of drinks with a serving size dispenser (Gin, Vodka, Rum, Whiskey). In the bathroom there are two sinks and a large shower(shower massage removable head or rain forest). In the wardrobe you have several hangers (22) and a free digital box. Also, there are two dressing gowns, ironing board and iron (no umbrella). The Wi-fi is free and worked well. There is a very good variety of food that we found famous at all the places (buffet and La Carte restaurants) that we ate. For A La Carte restaurants no need to book in advance, if it is full, they give you a *puck* that lights up and vibrates when your table is available. For a little extra after your meal or during the day/evening, there is the Cappuccino which serves a good variety of coffee, herbal tea and pastries style desserts.... The service at the bars was very good. The 3 pools were clean as well as the bathrooms. For the beach, it is beautiful and there are sun loungers, no need to reserve. There are no palapas but many palm trees that give you shade if you wish. About 150 feet from the ocean, you have an interlock sidewalk that runs from the Riu Palace Bavaro to the Riu Palace Punta Cana (covering all 4 Riu Resorts (including Bambu/Macao). The location of the Riu Palace Macao is ideal for beach walkers, you can walk east or west for very long distances. The new gym & Spa faces the lobby of the hotel. Everything is very nice and new. Most guests are from the United States, Europe and Canada. This hotel is quiet and there is no music at night. The average age of visitors is 55 . All the hotel staff is friendly, smiling and helpful from your arrival to your departure. My wife and I will be returning to this resort as our 12th stay was again excellent & relaxing!

Our first impressions were not good! Our check in was with people on the desk who clearly did not want to be there. You should have people with good English on the desk. It took us talking to several people before we got the right wifi information. Our room only had 2 plugs and we had 2 laptops. We asked 3 or 4 people if we could get a power bar, as I am a travel agent and I was working while on vacation. We were told that they didn't have any. We found a nice young man on one of the desks and he said that we would have one in our room before we got back to our room. And we did. Luxury to me means have the choice of multiple wines, not just red, white and rose. We had a heck of a time trying to get a glass of red wine that was not chilled. Again, customer facing people should be able to speak English. The worst experience was in the Sports Bar where the waitress came to our table and said "What ya want?" Told her we wanted red wine not chilled, she came back with 2 cold glasses of red wine. My husband told her we wanted wine that was not chilled and he even had the translation on his phone. She came back with one glass of wine. We told her that we each wanted a glass not chilled; she picked up my glass put it on her tray and slammed it on the counter. We had put a food order in, but after that initial reaction we left. As for the Main buffet, definitely not luxury. The chairs are all stained, as were the table cloths and food food stains on the wall. Some of the tables and chairs were in rough shape. We had to switch out chairs a couple of times as the chairs were falling apart. On the flip side, there were definitely some very nice staff and the majority of the Specialty Dining restaurants were good. If I have clients wanting to book this property, I would tell them not to expect a "luxury" experience.

This all-inclusive resort is absolutely fabulous! The grounds are gorgeous with staff constantly working on its beauty. The Junior Swim-Up Suites are large and beautiful with tons of storage space. The jacuzzi in the room is a nice touch as well. We loved the fact that we could open our patio doors to a concrete patio with two chairs and a table and right below on the grassy area were cushioned loungers which were a few steps from the pool. The food and drinks were abundant!

The hotel and most staff were excellent, a few staff could use an infusion of personality. That said the majority of staff were friendly and helpful. We has Jose as a new addition to the butler service and he was fantastic, attentive always checking on us several times a day. A very professional and efficient team member.

We went as an extended family with our 3 adult children and their spouses and our 3 grandsons who were 3months, 6months and 18 months in age. We all thought the resort was excellent. There is a BRAND new play ground for children, not a scratch on it, with brand new astro turf underneath. There is a FANTASTIC lazy river and it has a 9 hole mini golf course around it; that they were putting new astro turf on when we arrived. We had a bit of difficulty getting a kettle which they needed to sterilize baby bottles but eventually they got it. We were in diamond so we had our butler make the dinner reservations for our group of 8 adults and 1 high chair—the 2 babies we took turns holding during dinner. We went to 1) Oceanside-our least favourite service was slow and meal seemed like it had sat a bit. 2) Grazie Italian the second night—service was Fantastic there, but the food was not the greatest—don't order the Lasagna unless you think you want meatloaf. My daughter's choice of chicken parm was a bit better. 3)Hunter steak house was THE BEST—great rib eye cooked medium like we like it—so pink and service was very good. 4) Tapenaki experience was fun and the meal was okay—the beef and chicken were overcooked and a bit tough but its more about the show than the meal there. 5) Brazilian restaurant was VERY Good —we were all nervous about this one as we had a bad experience with it in Mexico at another resort. 6). last night we did Japenese à la carte in the Tapenaki restaurant—service was very slow for this but the food was excellent and the sushi arrived at the end of the meal; which was a bit weird. We were happy that we had diamond club as then we had a Butler to book the restaurants as we needed to eat at 6pm so the 18 month old wouldn't fall asleep at the table on us without eating. Without the Butler I doubt we could have obtained 6pm for our group each night. The Buffet in the morning was excellent we typically were there from 7 am with our grandsons however I noticed there could be quite a long line up to get in if you didn't show up till 9am. I really enjoyed the coffee shop—open 7am -11pm each day and the cappuccinos were great and their ice cream too. We tended to sit near the lazy river during the day under a big covered canopy as the babies don't tolerate the sun —the servers came by and brought us our drinks and were all very friendly. For lunch I really enjoyed the Ocean restaurant as long as you got there right at 12:30 it was a magnificent buffet with french grilled fish and calamari. Other than using the Butler to book our restaurants we didn't use the Diamond club stuff as the rest of our group just were regular. None of the pools are heated but I like that as then you can cool off and the babies got used to it. We bought blow up floating pool things on amazon before we left so the grandsons each had one for the lazy river or pool. Most people seemed to bring flotation devices with them. I would go again, it is a very clean resort. The staff were friendly and not looking for tips at all. All the staff picked up whenever they saw something so the place was kept exceptionally clean for the volume of people that were there. There were alot of small children and extended family groups. I liked our room —we were in the Chairman's building and the rainwater shower heads and hand held shower head were great. Very big room and well appointed.

Great service throughout the hotel, good food, pool area was very good.

Excellent resort the only complaints/suggestions would be more shade on the beach and the volume of the music in the lobby in the evenings. Just turn it down a few notches so everyone doesn't have to hear bad karaoke.

Resort is not a 5*, needs some renovations. Food is excellent with so many choices. Towels all stink and need to be replaced. People get up at all hours in the nite to save pool and beach chairs so there were zero chairs for people. They need to put time limits on chairs because its really pathetic. Frances in the buffet is awesome and a hard worker. All in all, we had a great holiday.