87 reviews
Hotel Stay Review
We arrived around 9:00pm. This was the first time we arrived to a resort and weren't offered a welcome drink or washcloth on arrival. We were walked directly to the Preferred Club and again weren't offered anything to drink or eat. I mentioned how thirsty I was, and they suggested we grab a drink at the bar, and couldn't believe we weren't offered anything. The staff were incredibly friendly and sweet.
They took us to our room, and initially the room key didn't work, but that was quickly sorted. Our butler had already finished for the day given our arrival time, which was totally understandable. We actually never met our butler in person - which shocked me! he checked in daily via WhatsApp between 9–10am, but we didn't have any face-to-face interaction. Again something we have never experienced before with Butler service.
They did throw an excellent New Year's Eve party it was very well done. There was one unfortunate incident though: My husband went to grab a drink and on his way back a drunk guest fell into one of the tall, VERY heavy light posts with speakers and large lights used for the event. It tipped over and smashed into my husbands leg. Given how large the bang was, MANY guests heard, and a few staff members. He was incredibly lucky it only hit the back of his leg, but it bruised badly and swelled. They took our room number, but no one ever followed up to check on him, which was disappointing.
The rooms themselves were nice. The bathroom was on the smaller side with only one sink, which was a downside for four people. The shower was great. The swim-up was nice, but the layout made it difficult to actually sunbathe there wasn't really a sunny spot for the chairs. Because of that, we hardly used the swim-up at all.
The resort was very clean. Housekeeping came daily and again in the evening to check if we needed anything. The shows and entertainment were good, and the water show was especially impressive - something we hadn't seen at a resort before.
The beach was absolutely beautiful - zero seaweed, the softest sand, and easily the nicest beach we've ever experienced at a resort. There were never any issues finding chairs, either at the beach or the pool, which we have never experienced before and really appreciated.
We went into the food with low expectations, but honestly, it was totally fine. I had no concerns with the food at all. We all did experience diarrhea, so it's smart to always pack stuff for that, but it was nothing that was terrible.
Dinner reservations are usually something that stresses me out, but for every single meal we were able to walk up at any time and be seated without issue. The staff throughout the resort were lovely.
Wi-Fi was spotty in some areas of the resort but worked well in our room.
All in all, we really liked the resort and the brand, especially the beach, cleanliness, ease of dining, and overall atmosphere.
