Cayo Coco

MGM Gran Muthu Rainbow... WOW From the moment we stepped off the bus, we knew we were going to have an amazing week. The resort was beautiful and the staff were welcoming and friendly. We hadn't had much sleep (awake for 30 hours) and we were a bit grumpy and tired. But as soon as we walked up to the front desk, our moods changed. We were greeted with such excitement and big smiles, how can you not be in a good mood after that. As soon as we started exploring and enjoying what this beautiful resort had to offer, we became part of the family. The staff didn't just serve you and move on, they stopped and chatted, took time to actually build a repor and learn our names. At some points we actually had staff sit with us and have a full conversation (when they weren't busy doing their job of course.) You couldn't pass a staff member without getting a smile and a friendly greeting. If the amazing staff wasn't enough, the resort and grounds definitely exceeded expectations. The lobby was big and open, with an enclosed airconditioned bar, which became a fantastic place to cool down and relax without having to sit in your room. The pool was MASSIVE and had 2 sections, one for the party people, and one for the more relaxed swimmers. However it was separated in a way that you still felt included in everything going on. The property including gardens and buildings was breath taking and always being maintained. The beaches (yes I said beachES plural) were beautiful and we definitely took advantage of both. The main swimming beach was huge and sandy, there were tons of huts with lounge chairs, a bar, and an area to rent boats. The smaller Rocky non-swimming beach also had chairs and umbrellas, it was perfect to relax. The food was typical Cuban resort food, however we were excited to see many more potatoe options than our previous trip to another resort. THEY EVEN HAD FRIES! We absolutely loved our stay at this beautiful resort, and felt so welcome and comfortable the entire time. This is the first vacation where my husband and I felt we could actually be ourselves without fear of judgment. And yes, straight people are allowed

Beach is beautiful and that's about it!! Been to Cuba many times and this was by far the WORST!!! Do not stay at this hotel. It's definitely NOT a 5 star…1 star at best. Diane at the pool bar was fantastic. Other staff seemed annoyed when we asked for things. No soap in the public area bathrooms. Watched as cups, cutlery, etc were rinsed with tap water and put back into use. Rationed toilet paper Little to no entertainment Hotel and rooms are run down, things are broken and resort looks WAY older then 8 yrs Cockroaches and flies EVERYWHERE including all over the food Buffet was closed and only the snack bar was open. I don't know how this resort stays open and how travellers aren't getting very sick. Will NEVER go back. Kids area was closed. Don't ever take your kids here

The hotel is outdated and premises are uncared for. The food is not good with limited options and long lines for even basic things, not prepared well. There is a cockroach infestation in the main buffet, where you eat most of the meals, as well as the japanese restaurant. We had to leave our meals several times because roaches were crawling all over the table, walls and floors. Black flies are also relentless. The tiles in the pools are falling off, water hygiene is not maintained. The kids had scraped their feet several times. The service is a hit and miss, you have to tip to get service. People who work here are doing their best, but seem unhappy. The hotel ran out of ice frequently, and of sugar one day. There are not enough shades in the beach or pool area. I wont be back to this hotel, or Cuba, as I feel the money we pay for doesnt go to the people or developing the tourism sector as things seemed to have deteriorated since the last time I was in Cuba. It didnt feel like a vacation at all! I couldnt upload photos on this site as all photos it said was too large to upload. I hope you read the bad reviews and take notice.

Just spent a week here and it was fantastic! I was told before I went that I should bring condiments and toilet paper but we need none of that! Some things did run out during the week food wise but we always found something to have to eat and the Al A Cartes were excellent especially the Italian. The Omelets in the morning with fresh fruit and yogurt set us up for the day and if we were peckish we would have ham and cheese panini's for a quick snack. Overall would definately return t this resort.

For staying 7 days is ok. For the food wise,what you see for lunch is exactly you gonna have it for dinner .No choice, you wanna be hungry, don't eat. Just have bread or fruits,to me even fruits are not enjoyable to eat. To make it short they don't give you option. In a la carte, same food in buffet it just the presentation.

Hotel is falling apart, need renovations and repair,

There was a group of 6 ladies and we enjoyed every minute of our vacation. There was plenty of food, great entertainment, lots of hot water and the most friendly people. Will return to this resort again.

7th visit to Cayo Coco but A most interesting experience. I master plumbing bowel control don't use toilet in rooms 10pm-9am. Can't flush, had to use public area washroom. Bath tubs also backs up at this time water left pooling around your ankles. Lost appetite and almost threw up when I saw dining tables ladened with flies, and opened foods with flies all over everything especially at supper time roaches crawling around the bread/ desserts.observed employee killing one against the wall with her foot and back to business as usual. I truly wonder how they were able to pass food and health inspections, because it was deplorable. The service worker at the smoothie area was rude. She wanted to make our smoothie using the leftover from the previous guest, and was annoyed when we refused mumbling under her breath. Many locals hogged the grilled meats and dessert areas by taking extremely large portions at one time leaving unnecessarily long wait times for grilled food or ice cream. Got lots of arm exercises swatting mosquitoes resistant to all bug sprays. Citronella worked best but had little effect. So many bite we questioned if it was bedbugs. Air conditioner leaking after an hour of use.almost slipped fell from the amount of water leaking on the floor. Beach towels became our nightly mops. Invisible lifeguards and security on the beach that was highly littered with discarded beer cans soda bottles broken bottles left by locals on the beach. Almost got caught in the crossfire of local youth boys having a violent altercation while bathing in the beach and started throwing rocks.had to scream at them several times in order for them to stop fighting as one rock narrowly missed us. No security or lifeguard visible as they were too busy conducting private sales of cigars and liquor.

Had a wonderful visit to this historic , charming resort. Met many great fellow Canadian tourists who shared they were repeat guests at the 'Colonial'. Met some charming foreign tourists, too.. .The room was spotless, and both room and private balcony had stunning views of the beach and ocean. King size bed was amazingly comfortable. The old style windows opened right into the room. to take advantage of the fresh sea breezes at night while ones being lulled to sleep by the sound of the surf on the beach. Everything was close to our room and the central open air lobby. Coffee at the lobby bar was amazing. The resort is undergoing restoration, so capacity was reduced, however that was part of the charm. This resulted in a quaint, bygone era feel of a holiday inn, but with modern amenities. The buildings exuded charm. You would recognize nearly everyone as time passed. There was a good variety of food, and we didn't see the shortages that returning tourists staying elsewhere in Cayo Coco shared on e returning flight to Hamilton. Was neat to learn that some of the employees had been there since the resort opened..

Such a great first experience for me. The staff were amazing, especially those who performed or held pool games. The room was always well-cleaned, I would for sure visit again!